Walk Away Lock (and subsequently Welcome Lighting) not working

[steide]

Yes, I know there are already threads about this. Yes, I've read them and tried the fixes... to no avail... so here goes...

A while back I noticed the welcome lighting wasn't working anymore. After researching, reading, and trying the following, I still can't get walk away lock or welcome lighting to work. I'd bet that the core issue is walk away locking not working. I've verified it's not working by leaving the car in the parking lot (a good 200 yards from my office) all day to return to an unlocked car.

Troubleshooting steps so far, in sequential order:
1. turned welcome lighting, walk away lock, and mirror fold off then back on in the settings
2. pulled the negative lead from the 12V battery, left it off for 30 minutes, and cycled the door locks until they wouldn't cycle anymore
3. pulled fuse 17 and left it out while the 12V lead was disconnected, and only plugged it back in after the 12V negative lead was reconnected.
4. turned welcome lighting, walk away lock, and mirror fold off then back on in the settings after reconnecting the battery

While I'm frustrated enough to want it fixed, I can only imagine how long the dealership would want/need the car. Given I commute 90 miles a day, and they never give loaners, I'm disinclined to give it to the dealership without a clear diagnostic and repair path.

Thoughts?

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[generaltso]

Thoughts?

If you lock it manually do the mirrors fold? Does the welcome lighting then work?

 

[steide]

If you lock it manually do the mirrors fold? Does the welcome lighting then work?

Yes, the mirrors fold. No, welcome lighting doesn't work after manually locking (or locking via the remote, or Ford Pass app)

 

[steide]

one more data element... I have PaaK set up, but I always carry the physical key as well.

 

[cgpanama]

You didn’t mention if you use phone or fob? Have you tested with both?

Edit: answered as I typed.

 

[Mach-Lee]

Store any fobs in the vehicle?

 

[steide]

Store any fobs in the vehicle?

nope, no fobs in the car. I remember everything working sporadically before the latest round of software updates earlier this year.

 

[AKgrampy]

Not that this should or will matter but leave your phone in your office and just try it with your FOB only. (Ignore if you have attempted)

 

[hbirring01]

Same here. Figured it was an ota and it will get fixed with one of the upcoming ones

 

[steide]

Not that this should or will matter but leave your phone in your office and just try it with your FOB only. (Ignore if you have attempted)

have not deliberately tried that yet, but wilco. I'll have to lock it via ford pass to ensure that it's actually locks before walking all the way out there.

 

[GrayWolf]

Walk away locks work fine for me with phone & fob in my pockets. The Welcome lighting (especially the pony puddle lights) are no longer working on my car. So you're not alone.

 

[AKgrampy]

have not deliberately tried that yet, but wilco. I'll have to lock it via ford pass to ensure that it's actually locks before walking all the way out there.

Sounds like this may be an OTA glitch from the responses from others.

 

[steide]

What say you @Ford? Should this go to the dealership? Continue to wait for an OTA fix (it's likely been 3 months waiting already)?

 

[Mach-Lee]

What is your 12V SoC? Check here: https://www.ford.com/myaccount/account-dashboard

 

[steide]

What is your 12V SoC? Check here: https://www.ford.com/myaccount/account-dashboard

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