Newly Designed FordPass 5.0 App®: What to Know

[MisterSofa]

I used remote start as my pet mode. It stayed on for 15 minutes and I had the ability to extend another 15 minutes. How do I do that now with the fan icon? Is it possible to extend the run time?

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[Mach-Lee]

I used remote start as my pet mode. It stayed on for 15 minutes and I had the ability to extend another 15 minutes. How do I do that now with the fan icon? Is it possible to extend the run time?

Yes.

 

[SOSMachE]

So after you back out of your location map, you're able to immediately open your location map back up. That's what I'm having problems with.

Just checked. I have the same problem. Closing the app and reopening bring up the map again.

 

[rreddy3]

Why is driving data required for the energy features? This is the stuff GM has been caught selling.

Yes.

I think I saw a comment from someone complaining what good is the fan button if they can’t select a cabin conditioning setting. I don’t recall if there was an answer. In looking around myself, I saw that under energy>departure times>create departure time>cabin comfort, you can select among cool/medium/warm/off. Which as I recall you can also do from the car. I wonder if a selection set by that menu sequence is implemented when you hit the fan icon? If that’s been asked and answered, I apologize for raising it again. Seems logical to me that those two settings or buttons would support each other, ie work together.

 

[geeklifer]

I am on day 4 or day 5 of basically zero functionality with the new app -- granted it sounded like it was initiated with some sort of server crash, but after several days here is the list of functions that are not working on the new app:

Location -- map seems to update once every 24 hours if it does
Main Status -- totally wrong always. Car has been off and parked for 5 hours today and still shows "Vehicle is On"
Range -- also updates completely randomly throughout the day if at all.
Departure Times --- cannot delete or edit existing ones before app update, won't allow me to create new ones.
Charge status -- new app has never shown status if the car is plugged in or charging. The car charges to the correct limit per previous settings (80%) but won't let me change that or provide the "Charge to 100%" button that it previously did.

Basically, this is several days of the app being complete garbage. I'm also a SONOS customer, so to me these head-spinningly awful app updates are now a pattern, not an exception. Whatever is causing this -- too much dependence on cheap or AI-based programming capability or nearly zero oversight or pre-release testing --- I am pleading with Ford to fix it.

I've been patient with half or one day outages here and there -- I'm generally a very pro "new tech" person-- but this is pretty ridiculous. Brands that take such little pride in their name and have such little regard for their customers deserve to be abandoned.

Ok rant over.

Sincerely,

Fed Up Ford Guy

Location -- map seems to update once every 24 hours if it does - Same. It is also frequently just a dead button that does nothing.
Main Status -- totally wrong always. Car has been off and parked for 5 hours today and still shows "Vehicle is On" - Same. It doesn't update this well.
Range -- also updates completely randomly throughout the day if at all. Same
Departure Times --- cannot delete or edit existing ones before app update, won't allow me to create new ones. Same. Also, my kids ended school, so I no longer need my departure times but my changes do not stick. The app just turns them back on each time I change it, and overrides changes I make in the car itself. I'm stuck with wasted power while the car conditions a cabin that isn't needed.
Charge status -- new app has never shown status if the car is plugged in or charging. The car charges to the correct limit per previous settings (80%) but won't let me change that or provide the "Charge to 100%" button that it previously did. This one is actually working for me, weirdly enough.

All in all, this is not a good change, and actually breaks more than it helps.

 

[Mach-Lee]

I think I saw a comment from someone complaining what good is the fan button if they can’t select a cabin conditioning setting. I don’t recall if there was an answer. In looking around myself, I saw that under energy>departure times>create departure time>cabin comfort, you can select among cool/medium/warm/off. Which as I recall you can also do from the car. I wonder if a selection set by that menu sequence is implemented when you hit the fan icon? If that’s been asked and answered, I apologize for raising it again. Seems logical to me that those two settings or buttons would support each other, ie work together.

The fan button and scheduled departure times are two separate things that have no influence on each other. The fan button uses whatever remote start settings you have set in the vehicle (either last settings or AUTO). Scheduled departure times have the three different temperature options to choose from.

 

[rreddy3]

I think I saw a comment from someone complaining what good is the fan button if they can’t select a cabin conditioning setting. I don’t recall if there was an answer. In looking around myself, I saw that under energy>departure times>create departure time>cabin comfort, you can select among cool/medium/warm/off. Which as I recall you can also do from the car. I wonder if a selection set by that menu sequence is implemented when you hit the fan icon? If that’s been asked and answered, I apologize for raising it again. Seems logical to me that those two settings or buttons would support each other, ie work together.

The fan button and scheduled departure times are two separate things that have no influence on each other. The fan button uses whatever remote start settings you have set in the vehicle (either last settings or AUTO). Scheduled departure times have the three different temperature options to choose from.

Ok, thanks, that works too.

 

[Homestead]

Doesnt work as well as the former version even on my iphone. Wish i could go back

My new app is working ok.
But I Found this old version of ford pass 4.31.2 here and was able to download the file.
https://decrypt.day/app/id1095418609

Not sure how you would replace the existing app on your iphone with the downloaded file but I think it is possible.
I was trying to get the old app running on my macbook pro with apple silicon and that
didn't work but never tried it on my iphone.

 

[MisterSofa]

Yes.

Thanks

 

[Kamuelaflyer]

I saw that under energy>departure times>create departure time>cabin comfort, you can select among cool/medium/warm/off. Which as I recall you can also do from the car. I wonder if a selection set by that menu sequence is implemented when you hit the fan icon? If that’s been asked and answered, I apologize for raising it again. Seems logical to me that those two settings or buttons would support each other, ie work together.

What @Mach-Lee said. It's the icons that have changed not the underlying function (in this case at least).

 

[Mathington]

I am still missing the car icon for my Infinite Blue Mach-E in the 5.0 version of the app. Not sure why this still hasn't been fixed by Ford yet. Did they lose the image file for this color?

 

[Matstar]

I am still missing the car icon for my Infinite Blue Mach-E in the 5.0 version of the app. Not sure why this still hasn't been fixed by Ford yet. Did they lose the image file for this color?

same for me.

 

[rreddy3]

What @Mach-Lee said. It's the icons that have changed not the underlying function (in this case at least).

Thanks

 

[gordonf238]

I can’t see the current vehicle mileage anymore

 

[SyNRG]

I can’t see the current vehicle mileage anymore

click on: Service > Vehicle Health

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