Preferred charging times and levels disabled with latest FordPass software update.

[Scott1]

Just got off the phone with Ford after my '23 GT started charging to 100% during peak hours. I was told that with the new software update I am no longer able to control charging levels or times because I am using a mobile charger. I was also told this was a permanent and intentional change. Wiring a charging station into my home would be prohibitively expensive and difficult even if I could got someone willing to do it, which I can't, but I already have 220 service in my garage, and that has worked great. I just schedule a charge to 80% during off peak hours, and have all the charge I need. What is the point of this change? I guess I will look into buying some kind of smart plug, but that still won't stop it from charging to 100%..

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[GolfCoyote]

Huh, that’s weird. Mine still lets me charge to a specific percentage and I just got my car this last Thursday so I would assume it’s up to date?

 

[MachElexa]

I have a 23 GT as well and I'm able to control what is charges up to in my FordPass. My car should also be up to date.

 

[corradoborg]

This is a wild-ass guess, but the only reason I can think of for Ford to remove the ability to set a location, charging hours, and charging limit for the Ford Mobile Charger is to reinforce its use as an occasional mobile charger when there aren’t many other options and to discourage its daily use.
I know there are people who have successfully used the mobile charger for 3+ years with no issues, but I believe enough of them have faulted while under warranty that Ford would want to discourage their regular use. I believe that’s also why it was deleted from standard equipment with the 2023.5 models. Again, just my semi-educated guess.

if you have a 220 outlet in your garage, then you don’t have to hardwire a level 2 EVSE. Just get one of the ones that comes with a 220 plug and plug it in. Make sure you get one that can be set to the appropriate amperage for your 220 circuit (20% below the circuit’s rated amperage) either by dip switch or software. And check whether your utility, state, region, and/or Uncle Sam will partially or fully refund you for the EVSE.

 

[emichnov]

I charged with my mobile charger this weekend and was able to set a charge limit for the location I was at. What Ford is telling you doesn't make sense.

 

[garyd9]

Just got off the phone with Ford after my '23 GT started charging to 100% during peak hours. I was told that with the new software update I am no longer able to control charging levels or times because I am using a mobile charger. I was also told this was a permanent and intentional change. Wiring a charging station into my home would be prohibitively expensive and difficult even if I could got someone willing to do it, which I can't, but I already have 220 service in my garage, and that has worked great. I just schedule a charge to 80% during off peak hours, and have all the charge I need. What is the point of this change? I guess I will look into buying some kind of smart plug, but that still won't stop it from charging to 100%..

Ford is blowing smoke up your butt.

The car has no way to know the difference between a 220v "mobile" EVSE and a 220v permanently installed EVSE.

 

[johnmark]

Just got off the phone with Ford after my '23 GT started charging to 100% during peak hours. I was told that with the new software update I am no longer able to control charging levels or times because I am using a mobile charger. I was also told this was a permanent and intentional change. Wiring a charging station into my home would be prohibitively expensive and difficult even if I could got someone willing to do it, which I can't, but I already have 220 service in my garage, and that has worked great. I just schedule a charge to 80% during off peak hours, and have all the charge I need. What is the point of this change? I guess I will look into buying some kind of smart plug, but that still won't stop it from charging to 100%..

This doesn't make sense. I think your issue is that you set the charge settings from the app. The same thing happened to me, and it always charged to 100% no matter what I tried. There are a couple of threads in this forum that show you the way - change your charge settings in the car, not the app. Go to your car, delete the current settings, and add them back *from the car* while it's on.

 

[Maquis]

Ford is blowing smoke up your butt.

The car has no way to know the difference between a 220v "mobile" EVSE and a 220v permanently installed EVSE.

This ^^^^

Additionally, FordPass doesn’t control charging anyway, the car does. So a change in the FP software couldn’t even do this.

 

[timbop]

Additionally, FordPass doesn’t control charging anyway, the car does. So a change in the FP software couldn’t even do this.

Actually it could if you try to use the app to create/update the threshold for a location. If it incorrectly updates the car with the threshold as 100% or removes the location from the car then that could explain why it is charging to 100%. Checking the location settings in the car is the way to find out if the app screwed up.

As for the Ford CSR being dead wrong I completely agree. AFAIK there is no way for the car to get the make/model of EVSE so it can't know it is a mobile charger. It also makes zero sense for Ford to limit the mobile charger in that way - forcing it to charge to 100% would put more stress on the EVSE not less.

 

[Arsenic17]

Seems like Ford gave you bullshit information. Do you get a specific warning in the app about your mobile charger when trying to set a location? I have a GT 23 and a recent update broke my ability to set charge times and locations. It just gives a random error "unable to sync charge location to vehicle" (or similar). I am not using the mobile charger. I have a hard wired Autel unit. Just more Ford support BS I assume.

 

[Norcolboulder]

I like others encountered similar changes to with at home charging after updates . And yes a ford mobile charger as a level 2. When I return to garage I will troubleshoot further ..

 

[Maquis]

Actually it could if you try to use the app to create/update the threshold for a location. If it incorrectly updates the car with the threshold as 100% or removes the location from the car then that could explain why it is charging to 100%. Checking the location settings in the car is the way to find out if the app screwed up.

As for the Ford CSR being dead wrong I completely agree. AFAIK there is no way for the car to get the make/model of EVSE so it can't know it is a mobile charger. It also makes zero sense for Ford to limit the mobile charger in that way - forcing it to charge to 100% would put more stress on the EVSE not less.

Technically, the app can change the charge settings in the car, but in the end, the car controls the charging, not the app. If I found the app negatively affecting how the car charged, I’d simply stop using the app to make any charge settings.

 

[Scott1]

Man I wish more women were on this forum. Everyone seems to know everything. So to add more detail to my story: Since the last update, my home location was deleted from my list of charging locations on the app, and in the car. Neither the car nor the app will allow me to add any locations back to the list manually. I can only choose places I have already charged at, and it no longer recognizes my charging at my home as a charging location. Ford tells me that it is because it does not include charging using the mobile charger on the list of locations. I assume as the updates roll out, there will be more people running into this.

 

[Deezul]

Started last week for me - the few locations, including Home, disappeared and I couldn't add or delete it. I disconnected the 12V negative connector and I was able to add my home back and set max charge to 90%. Some others have removed the fuse block if they couldn't get to 12V negative. Others did a full reset, but that required redoing PAAK, among other settings. I don't know if the old locations will re-appear, but getting back my home was good enough since that's the only location I had set to max out at 90%.

 

[Maquis]

Man I wish more women were on this forum. Everyone seems to know everything. So to add more detail to my story: Since the last update, my home location was deleted from my list of charging locations on the app, and in the car. Neither the car nor the app will allow me to add any locations back to the list manually. I can only choose places I have already charged at, and it no longer recognizes my charging at my home as a charging location. Ford tells me that it is because it does not include charging using the mobile charger on the list of locations. I assume as the updates roll out, there will be more people running into this.

This has happened to several people when their car received an OTA. This has nothing to do with FordPass - your thread title is “…FordPass software update.”

Most, if not all, have been able to restore their locations after charging. Some have had to delete all locations and start over, some have had to reset the car by disconnecting the 12V battery. (See post 14.)

It can be finicky, but I’ll bet real money that your problem has nothing to do with using a mobile charger. I used my mobile charger while on vacation last week and that location shows up.

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