2021 AWD Rear Drive Motor Failure after 52,000 miles, not covered under warranty (Almost Solved)

[Teslaeata]

Folks, the service mgr came back today and was able to reconcile the dilemma. He said Ford will cover the full repair and the rental and that Ford would fix the parts site so this doesn't happen again..... Oh well, it has to happen to someone initially I guess. FYI, the cost of the Motor is about $3,400, $2,000 for labor, and about $75 in bolts and $300 in shop supplies.... About $6k including tax.

Thank you all for your help and support.

I will note "Almost Solved" in the title and post here is there are any interesting surprises or developments.

Great news and very well done for persevering?

c£5k for new transmission unit was what I estimated when I found a very small amount of iron & copper wear particles in my transmission oil that I had analysed at just under 100,000 miles when considering keeping or changing Stangy.

Decided to keep it and go with the risk because car’s almost paid for itself and I’d lose more than £5k rolling a new car out the showroom.

Doubt that’ll fail anyway, or anything else such is my confidence in the old nag.

Will take my chances.

My policy is never buy extended warranty on anything, underwrite cost of failures myself and I feel I’m well in profit.

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[Options]

it Was my understanding that this is an issue because the dealership denied warranty coverage

 

[Options]

PS This is the first extended warranty I‘ve purchased, Here is why
The cost to repair these cars is unknown
You can’t go to a local mechanic for repairs it’s Ford or nothing
I purchased a warranty that matches the battery 10 years 100,000 mile
If I sell the car the warranty is transferable making it more appealing on the open marked
It seems any repair cost on these cars is extensive compared to ICE

 

[Maquis]

it Was my understanding that this is an issue because the dealership denied warranty coverage

No. The dealership submitted to Ford and initially Ford denied warranty.

 

[RockinVs]

This is the first car i ever got an extended warranty on. Mainly because it is all electric. A mechanic once said.... mechanical problems can be easy to find but hard to fix. Electrical problems can be hard to find but easy to fix. These cars are still getting the bugs worked out. I wanted everything covered for the 8 years 100000 miles.

 

[Options]

Was coverage under the factory warranty honored?

 

[4sallypat]

Yeah, we saw that.

But again, it’s ALREADY COVERED by the factory warranty.

The extended warranty will pay zero dollars to fix it. In other words- the extended warranty does not cover the repair costs.

Extended warranties are an extension of factory coverage. They go longer (time) but cover all the same parts.

Unless your extended warranty is past 8 years or 100k miles, it’s irrelevant.

Would buying an extended warranty pay for TSB 23-2155 under the 3/36 warranty ?

I ask because the repairs took over a week and the service advisor said it would be a $3K job if it was not covered.

 

[Mach1E]

Would buying an extended warranty pay for TSB 23-2155 under the 3/36 warranty ?

I ask because the repairs took over a week and the service advisor said it would be a $3K job if it was not covered.

According to this post, the extended warranty denied that TSB-
https://www.macheforum.com/site/thr...ot-available-errors.18710/page-66#post-874813

It seems like Ford really needs to figure out their communication when it comes to warranty and repairs.

Dealers are denying claims because they plug in part numbers and Ford’s system says “ not covered.”

I blame Ford for this. The dealers are just “the messengers.”

Clearly these things should be covered. “Bumper to bumper” has always been clear. “Powertrain” has always been clear. Now Ford is super confused. Does programming software count? Electric motors?

Us consumers aren’t confused so why is Ford?

 

[Mach1E]

Was coverage under the factory warranty honored?

Yes, OP gave an update on post #59

It’s easy to miss the details once threads get this long.

 

[Snakebitten]

It's an insurance policy.
A value equation.
A risk assessment.

If purchased independently from the loan, it's prorated for a refund of the unused portion if you sell/trade.

On the F150 Ecoboost forum that I have been a member for many years, there are lots of folks with 2017-2020 3.5 Ecoboost trucks that needed "the phaser job" done after the 5/60,000 drivetrain warranty. That's a $4200-4500 repair and was far too common for those that kept the trucks.

DRL's have been failing on the 2021 - 2024 F150's with the LED reflector headlights. That falls under 3/36 bumper<>bumper. Brutally expensive headlight assembly and they aren't even the top trim.

Repair cost for some component failures today would have gotten you a factory long block a decade ago.

I haven't purchased ESP for the 2023.5 GTPE yet. Still assessing my long term intent. But I'm more convinced every day that it's a keeper. I am likely to check with Flood, Ziegler, Granger before March 2025. (1 year ownership)

Still, having said all that, I'm very pleased for the OP. He should never been made to believe that it wasn't a warrantied issue.

 

[Maquis]

According to this post, the extended warranty denied that TSB-
https://www.macheforum.com/site/thr...ot-available-errors.18710/page-66#post-874813

It seems like Ford really needs to figure out their communication when it comes to warranty and repairs.

Dealers are denying claims because they plug in part numbers and Ford’s system says “ not covered.”

I blame Ford for this. The dealers are just “the messengers.”

Clearly these things should be covered. “Bumper to bumper” has always been clear. “Powertrain” has always been clear. Now Ford is super confused. Does programming software count? Electric motors?

Us consumers aren’t confused so why is Ford?

Many TSBs spell out the coverage. Example:

 

[Mach1E]

Many TSBs spell out the coverage. Example:

Interesting. Do you have the TSB they asked about?

 

[Maquis]

Interesting. Do you have the TSB they asked about?

No - @MachLee posts most of them.

 

[Mach-Lee]

Tell the Ford dealer to use 7P500 as the causal part base number. LJ9Z-7P500-B is the old number which is covered under the 8yr/100,000 mile warranty. The new number LJ9Z-7C629-A does not show coverage. Their warranty clerk could get it approved with Ford using the 7P500 as the causal part.

Looks like they just added 7C629 to the list of covered components for the 8/100 warranty. Everybody else with drive unit failures should be good to go from now on.

Ford didn't have the updated part number on their list, so that's why the claim was denied initially until someone was able to get through to the warranty claims department and had them correct the error.

Did they tell you which warranty this is covered under?

It's showing covered by the 8 yr / 100k mile warranty.

 

[MountainTech]

All TSBs are available on the ford.com website for any owners. They show up a little different but have the same warranty and work scope.

https://www.ford.com/support/how-to...can-i-search-for-technical-service-bulletins/

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