Front motor failure 2021 Select AWD Job 1

[JVMME]

It’s been a frustrating few weeks. On 8/24 I received several alerts “Powertrain Malfunction/Reduced Power, Hill Start Assist warning,Pre-Collision assist Not Available”. The Dealer said his EV tech “Only 1 in the shop” could look at it next week. Once it was determined that I needed a new front motor and the part would not make it to the dealer until 9/13. Delivery date came and went, still no word.
I have spoken to the @Ford Motor Company Customer service specialist “Case Number given back on 8/25” and they said they would investigate. They never called me back. I am currently in a rental that is costing me more that the $40. BTW it’s still not determined that they will even reimburse me. Dealers said no loaners available at this time “But you are on the list”. I am frustrated that a 2021 with 45,000 miles would have this type of failure. I don’t see a topic for motor failures, is this a rare problem? I understand that Software issues can be a continuing problem. But Parts should not take that long. The dealer has 18 Mach E’s on the lot. They tried to sell me a new one…

The dealer has no time line on when the Mach E will be fixed.
I really enjoyed my Mach E, now I am thinking this was a mistake.

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[PedroDaGr8]

It's a very rare issue. Searching the forum and the internet, I only came up with a few cases of failed motors/drive units in total (ignoring front or rear).

It seems like time for you to make more noise and start contacting executives at Ford.

 

[lwatkin9]

It’s been a frustrating few weeks. On 8/24 I received several alerts “Powertrain Malfunction/Reduced Power, Hill Start Assist warning,Pre-Collision assist Not Available”. The Dealer said his EV tech “Only 1 in the shop” could look at it next week. Once it was determined that I needed a new front motor and the part would not make it to the dealer until 9/13. Delivery date came and went, still no word.
I have spoken to the @Ford Motor Company Customer service specialist “Case Number given back on 8/25” and they said they would investigate. They never called me back. I am currently in a rental that is costing me more that the $40. BTW it’s still not determined that they will even reimburse me. Dealers said no loaners available at this time “But you are on the list”. I am frustrated that a 2021 with 45,000 miles would have this type of failure. I don’t see a topic for motor failures, is this a rare problem? I understand that Software issues can be a continuing problem. But Parts should not take that long. The dealer has 18 Mach E’s on the lot. They tried to sell me a new one…

The dealer has no time line on when the Mach E will be fixed.
I really enjoyed my Mach E, now I am thinking this was a mistake.

Get the new one! Tell them you need your payment to be the same, and just go with the new one! I had a 2021 Premium with 33k miles and have had the powertrain issue and had that fixed, but I could see the writing on the wall. I upgraded to 2023 GT and so far could not be happier.

 

[AngryMan]

It's a very rare issue. Searching the forum and the internet, I only came up with a few cases of failed motors/drive units in total (ignoring front or rear).

It seems like time for you to make more noise and start contacting executives at Ford.

I agree with @PedroDaGr8 . It's time to tap your inner "angryman " . Cmon man ...youre from JERSEY !

 

[JVMME]

Just learned that @Ford Motor Company motor company will not reimburse me for a non Ford rental car. I was told that this policy change was made a few months ago. No one has mentioned that to me on my 3 previous calls to BEV number. Also learned the replacement motor is on back order, delivery date is Nov 3. Time to move on from Ford.
I guess Found On Road Dead still holds true.

 

[VindictivePantz]

Just learned that @Ford Motor Company motor company will not reimburse me for a non Ford rental car. I was told that this policy change was made a few months ago. No one has mentioned that to me on my 3 previous calls to BEV number. Also learned the replacement motor is on back order, delivery date is Nov 3. Time to move on from Ford.
I guess Found On Road Dead still holds true.

Non-Ford as not one of their brands, or a rental not arranged through the dealership?

 

[tuminatr]

You should look into the no lemon low in your state if you have one start a case this needs to be resolved.

 

[waldo1949]

It’s been a frustrating few weeks. On 8/24 I received several alerts “Powertrain Malfunction/Reduced Power, Hill Start Assist warning,Pre-Collision assist Not Available”. The Dealer said his EV tech “Only 1 in the shop” could look at it next week. Once it was determined that I needed a new front motor and the part would not make it to the dealer until 9/13. Delivery date came and went, still no word.
I have spoken to the @Ford Motor Company Customer service specialist “Case Number given back on 8/25” and they said they would investigate. They never called me back. I am currently in a rental that is costing me more that the $40. BTW it’s still not determined that they will even reimburse me. Dealers said no loaners available at this time “But you are on the list”. I am frustrated that a 2021 with 45,000 miles would have this type of failure. I don’t see a topic for motor failures, is this a rare problem? I understand that Software issues can be a continuing problem. But Parts should not take that long. The dealer has 18 Mach E’s on the lot. They tried to sell me a new one…

The dealer has no time line on when the Mach E will be fixed.
I really enjoyed my Mach E, now I am thinking this was a mistake.

Contact Ford customer service about the rental. If you are still under warranty, they can make sure you get a rental.

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