Recall #25S65 - 12V battery discharge may cause door lock-out (Vehicle Entrapment Allegations). Stop Sales issued by Ford

[E90alex]

I had my key in car and door release wasn’t working. I had to use Ford Pass app to open door. WTF!

You had the key locked inside the car and you were trying to open the door on the outside?

That’s exactly how it should work. The key gets temporarily disabled if it’s locked inside the car. Many people do this on purpose (eg beach or other activity where the key may get easily lost or damaged). Otherwise anyone can just walk up and open your car and drive away.

This is also not what this recall is about.

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[ShadowTheHedgehog]

That’s what the software update fix for the recall will do. You’ll have to wait until you get the letter saying the remedy is available and sounds like you’ll have to take it in to the dealer to get updated.

So I guess if you're unlucky enough to be locked out, you're just locked out until the remedy is available ?
Also, sorry to hear about your delivery hold ?

 

[HuntingPudel]

Maybe if Ford didn't put those dumb electronically operated door openers on the car and had gone with good old fashioned mechanical door handles, we wouldn't have this problem. Why would you ever engineer something that required a good full 12V battery to get into and out of a car when mechanical door release handles have been around for over 100 years???!!!

Agreed on the electronically-operated doors. For the aero-conscious, I posit the nearly-flush mechanical door handles on the 1969-1972 Pontiac Grand Prix. ??

 

[Mike G]

So it seems like a 30+ minute fix via FDRS, an all day or longer affair at the dealer or hope and wait for it to drop via OTA?

Another question, since this is a software recall, does it have to be addressed by the dealer to clear the recall or is waiting for the OTA enough? I'd rather not involve the dealer for a software fix unless it's necessary.

Powertrain updates, even if all modules are updated (PCM, ABS, BECM, SOBDM, SOBDMB, and SOBDMC) take a maximum of 30 minutes programming time using FDRS.

Setting up the power supply and laptop is about 10 minutes, and another 10 minutes to disconnect and put any beauty panels back on (assuming cable access holes weren't made in the left side panel to allow jumper connections without removal).

But of course there's the service department version of this where it takes an entire day, and maybe two....because.....well just because. You know...stuff happens.

 

[ChasingCoral]

Ford is halting sales of the Mustang Mach-E due to a recall affecting over 300,000 vehicles globally. The recall is caused by a glitch that can leave the driver locked out or trapped inside the car in case of a 12V battery discharge. A software update is expected to be available in Q3 to fix the issue, and owners will be notified by mail to schedule a free repair at their local dealer. The recall impacts model years 2021-2025, and Ford has not reported any accidents related to the glitch.

https://electrek.co/2025/06/18/ford-halts-mustang-mach-e-sales-recalling-300000-models/

Ford really screwed the pooch on this one (no offense to Pudel). They've known about this long enough that they could have rushed out this fix and saved themselves lots of money. Now they have a costly stop sale and have hurt confidence in one of their EVs yet again.

Glad the Lightning has a place to unlock with a key on the driver's door.

 

[thx10]

So my car is sitting at the dealer. It arrived on Tuesday. Am I to wait until September for them to patch it?

the recall reads to me the September date is for (current) owners. Not those owned by the dealer

 

[ipca204]

Tesla is notorious for this problem as well.

lol.....

 

[DeusEx]

@Mike G, would dealer intervention still be needed to clear the recall for the car (Ford Pass, Ford website, Carfax, etc.) if you do the FDRS route?

 

[HuntingPudel]

<SNIP>
Glad the Lightning has a place to unlock with a key on the driver's door.

Which is exactly what a lot of us have been asking Ford for on the MME since the first 2021s were delivered. ?‍?

 

[dalola]

As we all await the fix, here is another way to be proactive....if you text this number, the Ford staff behind it can give you real time data on your 12V. If you have a 2-3 year old car, might be good to check in.

Here's the number: 734-892-0892

 

[Teslaeata]

no, passengers can get out using the backup door release mechanisms. in the front seats i think there's a mechanical override (pull the handle up hard), and in the back seats it might be supercapacitor powered (pull handle twice.)

the problem is if there's something or someone inside the car that can't do that (like a dog or a baby) they are now trapped inside. you'd have to break a window to get them out. similarly you can't get back into the car without doing the whole frunk backup power thing and jumping or replacing the 12V battery. i assume with the LVB at 8V (as the notice calls out) that the 12V override for the frunk would work.

I’d get them out ??

 

[Jimrpa]

Clearly I would just open the doors if I could. If they would not open or I could not open them, I am just saying what I would ask/want others to do in an emergency where the doors would not open.

So, if the purely mechanical emergency releases on the doors were to fail (all four of them), per your scenario, what gives you confidence that a fifth emergency mechanical release would work?
I’m all for redundancies in systems, but I don’t think I’ve ever worked on a system (including interplanetary spacecraft) that had 5 levels of redundancy designed in. (Note: that’s not to say that some incredible things can be done creatively with software to prolong mission life, such has been done with the Voyager spacecraft.)
Just consider the basic failure chain you propose, and the probability of failure in each element of the chain.

 

[Larry Paul]

I am sure because it is a lift gate and not a trunk per se, but still kind of surprised the MME does not have an emergency trunk release (as they do in the frunk). The 2025 still has the emergency release of the frunk...although I am not sure who could possibly fit in the Frunk of a 2025.

If this existed, it would help enable people to get out through the trunk/liftgate by folding the seats down.

https://www.federalregister.gov/doc...hicle-safety-standards-interior-trunk-release

 

[Teslaeata]

Ford is halting sales of the Mustang Mach-E due to a recall affecting over 300,000 vehicles globally. The recall is caused by a glitch that can leave the driver locked out or trapped inside the car in case of a 12V battery discharge. A software update is expected to be available in Q3 to fix the issue, and owners will be notified by mail to schedule a free repair at their local dealer. The recall impacts model years 2021-2025, and Ford has not reported any accidents related to the glitch.

https://electrek.co/2025/06/18/ford-halts-mustang-mach-e-sales-recalling-300000-models/

Ooooh, I feel the pain of anybody aiming to collect their new MME which had been put on stop until this is resolved.

Happened to me when, on collection day 1st June 2021 it was found the geek who programmed the e-call system forgot to include all 360 degrees of long or latitude so if you had accident in that 1 degree emergency services would be sent to random location.

Took ‘em 2 weeks to resolve.

Had given away and transferred ownership of my Outlander to son & family the night before so literally had no vehicle and had to rent in a van to load my tools into as I couldn’t bring myself to throw tools into somebody’s nice new loan car and ruin its interior trim.

2 weeks later and I collected the car, well worth the wait and never looked back, just WHAT a car ?

 

[kamorela]

Agreed on the electronically-operated doors. For the aero-conscious, I posit the nearly-flush mechanical door handles on the 1969-1972 Pontiac Grand Prix. ??

What's that round thing under the handle?

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