2022 Premium BlueCruise "SYNC" issue

[Homer007]

I searched this forum for anyone else with this problem but can't find anything. I just got my 2022 Mach-E last Wednesday (Ordered in July 2021). I set everything up as instructed on the Ford.com vehicle dashboard. Went into Connected Services and enabled BlueCruise. It says Trial Expiration Date 04/19/25.

I assumed I was g2g and tried testing it Thursday through Today but it just never kicks on. Adaptive cruise, lane centering, and "Hands On" all work fine. I was thinking maybe it's the roads I'm driving on, but was thinking that the major San Diego Freeways would be mapped. I was able to verify that my interstates (15, 8, and 5) should be working.

I went to my "About SYNC" location in the car and noticed that it says "Hands-Free Driving mode available through 14-03-2022." So I'm guessing that this is the reason it's not ever actually coming on as the car thinks it's expired.

Has anyone seen this? I tried ford chat support, was told to call, did so, but their specific BlueCruise "In Car" support team was not available.

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[RickMachE]

Your BlueCruise maps expired in March. Because the dealership didn't update them before delivery, your BlueCruise won't work. TSB 22P08

 

[Homer007]

Your BlueCruise maps expired in March. Because the dealership didn't update them before delivery, your BlueCruise won't work. TSB 22P08

Thank you for the lightning quick response. What is TSB 22P08?

So I'll have to contact my dealer. I was hoping I wouldn't have to drop the car off for who knows how long.... I'll reach out to them though.

 

[RickMachE]

The March 2022 maps. Every 6 months they get updated. Miss it and BlueCruise stops working.

 

[RickMachE]

You could wait. The gateway module update doesn't take long. They screwed up, there was a delivery hold on it.

 

[Homer007]

The March 2022 maps. Every 6 months they get updated. Miss it and BlueCruise stops working.

Let's say I don't want to deal with the dealer and just wait 6 months. Will I get the update OTA?

 

[RickMachE]

Maybe. You want a car without BlueCruise for 6 months because of a quick update?

 

[Ford Motor Company]

I searched this forum for anyone else with this problem but can't find anything. I just got my 2022 Mach-E last Wednesday (Ordered in July 2021). I set everything up as instructed on the Ford.com vehicle dashboard. Went into Connected Services and enabled BlueCruise. It says Trial Expiration Date 04/19/25.

I assumed I was g2g and tried testing it Thursday through Today but it just never kicks on. Adaptive cruise, lane centering, and "Hands On" all work fine. I was thinking maybe it's the roads I'm driving on, but was thinking that the major San Diego Freeways would be mapped. I was able to verify that my interstates (15, 8, and 5) should be working.

I went to my "About SYNC" location in the car and noticed that it says "Hands-Free Driving mode available through 14-03-2022." So I'm guessing that this is the reason it's not ever actually coming on as the car thinks it's expired.

Has anyone seen this? I tried ford chat support, was told to call, did so, but their specific BlueCruise "In Car" support team was not available.

Hi there. Can you send us a DM with your VIN and dealership info? I can look into this for you.

 

[Homer007]

Hi there. Can you send us a DM with your VIN and dealership info? I can look into this for you.

Info has been sent.

 

[Homer007]

Just to close the loop.... When I called my dealer they saw the "Recall" on my car that stated I needed 22P08. You were right on @RickMachE.

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