Abnormally long recall part wait?

[dtbaker61]

I brought my car in on March 13 to do the 23S56 (HJBVB) recall. I was told from the dealership that they needed to order an additional part. 2 months later, I got a letter in the mail saying that all parts are available, so I go ahead and call the dealership. They told me that they're still waiting for the part needed. I asked if there was a order number or something I can use to contact corporate and said that wouldn't help.

Has anyone else experienced this? Should I just start the whole process with another dealership?

Can I get in contact with the Ford account through the forums here to see if there's something that can be done on that side?

sounds like your Dealership doesn't know jack.... HVBJB issues can be verified with Diagnostic codes pulled from ODB2 in minutes, and then replacement HVBJB should be via the COPIS order process and parts arrive in less than 5 days in most cases. remove/replacing requires pulling the battery tray, remove/replacing HVBJB, reassembling, and software update..... usually scheduled over two days.

If you Dealer hasn't done one, then find another Dealership, or tell them to get a Ford Field Engr to help their Service team thru the first one....

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[TRP]

How is the new loner vs your old car?

I pick it up Monday and I'll let ya know

 

[TRP]

That is absolutely incorrect. Others have posted their dealerships saying the same thing, and being found to be wrong.

The recall INCLUDES a loaner.

I've tried to get this recall done at this same dealer twice before and was never offered a loaner, even tho I asked. It's under new owner now and I was offered one without asking.

Wrong or right......it doesn't rally matter at this point. Just goes to show level of customer service commitment. I have my fingers crossed that the new ownership here makes a difference going forward

 

[RickMachE]

I've tried to get this recall done at this same dealer twice before and was never offered a loaner, even tho I asked. It's under new owner now and I was offered one without asking.

Wrong or right......it doesn't rally matter at this point. Just goes to show level of customer service commitment. I have my fingers crossed that the new ownership here makes a difference going forward

It really isn't customer service commitment from the dealer. The RECALL specifies Ford is paying for a loaner.

Warranty work doesn't provide a loaner. Ford, or the dealer, may CHOOSE to provide one, but it's not guaranteed by any means. A RECALL (different than a Customer Satisfaction Program, or a Technical Service Bulletin) is safety related and nearly always has a free loaner.

 

[TRP]

How is the new loner vs your old car?

Picked up the loaner and dropped mine off this morning.

2024 Standard range AWD. Different wheels and the charge port door has a dimple in the area to push when opening and closing. Those are the only cosmetic differences I have noticed. It has the newer software and BC editions. BC seems to work better and has lane changing which is nice. The ride is better but that may just be down to 85000 miles vs 900 miles on the suspension.

Not a fan of the standard range battery but I'll see if I can make it work for the time being. I would not buy that version based on where I live and our driving habits. We'll see if I change my mind after having it for a few days or however long it takes for the HVBJB recall

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