BlueCruise fails to activate

[Ziggynz]

I had a sub for BC but due to an expired card on my Ford account, it couldn't process the payment, and it canceled. I've tried to re-activate it repeatedly and after going through the activation process both on the app and the website it shows the "Thank you for your purchase: screen" but then fails to activate. The payment appears as pending on my card (tried 2 different cards, and with points), but never receive the confirmation e-mail. The Connected Services page just shows it as an option to "Activate" again like nothing happened, which is 100% correct.

Logged a ticket with the Connected Services team but no updates for days as it's being escalated. Have a road trip coming up and would really like to have this fixed.

Anyone have a similar issue and managed to rectify it themselves?

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[tbrumleve]

That sounds like a back end issue, which you can’t fix yourself. Unfortunately, you’ll need to wait for CS to get back to you. Best of luck to ya.

 

[alansqb]

They've been having a "back end" issue for almost two months now related to new and renewed BlueCruise subscriptions.

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