How to activate BlueCruise?

[Hilikus]

You need a current map database. Those were pushed to cars a while back. A dealer should be able to update it for you. Without current maps BlueCruise will not work.

EDIT: Also check your setting, under updates and ensure you do not have a pending update for your car.

Thanks! I'm going to try a different dealer in the area...as this dealership seems a little uncertain, they said I just need to wait for it to get pushed to my car. I've checked the updates sections, and it says I'm up to date.

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[RickMachE]

You need 22P08. Car shouldn't have been delivered without it.

 

[Flyinillini]

I think I’m in the same boat as some others here. I have 2.8.2 installed and BC showing active in my Ford Connected Services, however, I have no “Hands Free Driving Mode available through” line in the “About Sync” section. I’ve tried to activate BC while driving a few times and nothing happens. I received 2.8.2 on the 27th but have yet to receive 2.8.3. I got the notification in FP that BC is active and ready to use.

I’m guessing the blue cruise map never installed? The 2.8.2 download was different from the others as it never showed pending or wanted me to schedule it. I just received a notification that it was installed. I’m on revision 415 of Sync.

 

[Hilikus]

You need 22P08. Car shouldn't have been delivered without it.

I called Blue Cruise support, and they confirmed that the OTA update for Maps failed and I need to go into the dealership and have them update manually, but this is something that should have been done before sale. Hopefully things will be smooth with the manual update.

 

[RickMachE]

I called Blue Cruise support, and they confirmed that the OTA update for Maps failed and I need to go into the dealership and have them update manually, but this is something that should have been done before sale. Hopefully things will be smooth with the manual update.

As I said.

 

[Kangio]

Well, still without BC. Mach E 1st edition, had OTA 1.7.1 issue which took multiple trips to TWO Separate dealerships to finally resolve, beginning back in March. Was told by both dealerships BC was loaded. After first attempt, no BC in car and not showing up in “Connected Services”. After numerous calls between orignal dealer and Ford, they approved letting original dealer re-attempt the BC update. Just received car from dealership. They said they “updated the modem” which should have fixed the issue. I was suspicious since they called first thing in morning, must have taken minutes to do. Now BC shows ACTIVE in Ford Connected services, with subscription beginning 6/7/22. No BC in car. They told be to pick up car, then reset FordPass app and delete/re-add the car. This was supposed to allow me to agree to activating BC in the car. NO LUCk:-((, Of course my dealership has ZERO interest in helping, I’ll be lucky to get a return call. My last Ford car for sure.

 

[AndyS_OSU]

I think I’m in the same boat as some others here. I have 2.8.2 installed and BC showing active in my Ford Connected Services, however, I have no “Hands Free Driving Mode available through” line in the “About Sync” section. I’ve tried to activate BC while driving a few times and nothing happens. I received 2.8.2 on the 27th but have yet to receive 2.8.3. I got the notification in FP that BC is active and ready to use.

I’m guessing the blue cruise map never installed? The 2.8.2 download was different from the others as it never showed pending or wanted me to schedule it. I just received a notification that it was installed. I’m on revision 415 of Sync.

My situation sounds similar but it’s like the map download completely screwed up gps on the car. I was at a fast charger and my car did a quick update to 2.8.3. At that point the built in nav never updated my location again and the onboard compass just registered North even though the rest of my trip (140 miles) was all south and east. Hands free never kicked in even though I was on a highway that is supposedly in a blue zone and onboard gps still thinks I’m at the fast charger.

 

[AndyS_OSU]

My situation sounds similar but it’s like the map download completely screwed up gps on the car. I was at a fast charger and my car did a quick update to 2.8.3. At that point the built in nav never updated my location again and the onboard compass just registered North even though the rest of my trip (140 miles) was all south and east. Hands free never kicked in even though I was on a highway that is supposedly in a blue zone and onboard gps still thinks I’m at the fast charger.

*UPDATE*
Overnight something reset and now blue cruise handsfree is working

 

[chris e]

Quick follow up: bluecruise finally started Working a few days ago and it’s great. It’s too bad Ford’s marketing and communication caused so much frustration .

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