BSKT Designs Complaints and Issues

[Brents Mache]

There's a @Brucelan and a @Brucelee. I would think definitely two different people.

https://www.macheforum.com/site/threads/bskt-design-led-ponies.43996/post-948884

Kind of weird for BSKT Bruce to talk about himself in the 3rd person...

In any case, I've seen positive feedback and negative feedback about BSKT and I still went ahead with the pre-order for the front lit ulimate pony.

The way I see it is that:

1. Many people with positive experiences rarely post about it.
2. Those with complaints are usually the most vocal (not a bad thing, and something definitely worth considering).
3. I'm paying by credit card so if anything does happen, I'm protected.
4. Bruce is in China and Miguel is in Portugal so there's very likely a language barrier with communication, and yes I've seen the messages posted online.
5. Enough respected members here have vouched for BSKT that I feel comfortable with purchasing from them.

It's unfortunate that you had a bad experience with them. Your feedback is definitely appreciated though, and all that we as customers can do is take the feedback and try to make an informed purchase.

I don’t have an issue with but lack of communication and lack of respect for customers that purchase with misleading information. I was so looking forward to receiving but he refunded me without asking to be refunded. paying by credit card you only have 3 months now days to claim a refund from your bank.

Sponsored

 

[markboris]

There's a @Brucelan and a @Brucelee. I would think definitely two different people.

https://www.macheforum.com/site/threads/bskt-design-led-ponies.43996/post-948884

Kind of weird for BSKT Bruce to talk about himself in the 3rd person...

In any case, I've seen positive feedback and negative feedback about BSKT and I still went ahead with the pre-order for the front lit ulimate pony.

The way I see it is that:

1. Many people with positive experiences rarely post about it.
2. Those with complaints are usually the most vocal (not a bad thing, and something definitely worth considering).
3. I'm paying by credit card so if anything does happen, I'm protected.
4. Bruce is in China and Miguel is in Portugal so there's very likely a language barrier with communication, and yes I've seen the messages posted online.
5. Enough respected members here have vouched for BSKT that I feel comfortable with purchasing from them.

It's unfortunate that you had a bad experience with them. Your feedback is definitely appreciated though, and all that we as customers can do is take the feedback and try to make an informed purchase.

You are correct. BruceLee is NOT an owner of BSKT.

You are also correct that those with complaints are usually the most vocal.

About the ULTIMATE pony you and 53 other people have on order (here in the US), yes it is taking a bit longer for their production but when shipped out, they will include a small token gift for you all having to wait.

 

[IgorKl]

I’m trying to buy all my mods from two sources and BSKT one of them. Both Companies have unique products and I established great relationships with both of them. I always say that patience is the key when you place order with BSKT. Majority shipments happened from China so USA based customers will face tariffs/customs fees, lighting ponies were exceptions since they were shipped from USA.
I’m not native English speaker so when I communicate with BSKT I always remember that Bruce and Miguel from China and Portugal so something may lost in translation. I had only 1 moment of clear misunderstanding with Miguel that we discussed and cleared quickly during our 4 years friendship. I discussed with Miguel and Bruce customer care moments and I see changes and willingness to improve communication. The clear example of change is recent notification about BSKT shipments and effect of Chinese holiday celebration on expected shipments.

right now I’m expecting 2 items from BSKT and as usual will post when complete mods

 

[DeusEx]

The other change is the warranty for the ultimate pony. It went from a paid tiered warranty to outright lifetime warranty because some folks were vocal about their issues.

Plus posts like this makes it seem like they are at least open to fixing manufacturing issues. https://www.macheforum.com/site/threads/bskt-ultimate-project-technical-review.52242/

 

[Brents Mache]

All I have asked for is communication which Miguel had failed to do.
hey I own a company and I did this I wouldn’t have a business

 

[Brucelee]

Thank you, Brucelee. Your feedback is truly appreciated. We’ve been working hard to improve our customer service, and we’re already seeing real progress. However, there’s a language barrier that translators can’t fully resolve.
Just as a reminder, everything we produce is handcrafted in‑house — with the exception of the ponies and the grills — and we operate as a factory, not a typical retail store. That means our production cycles are very different from mass‑manufactured products.
Even so, you’re absolutely right about managing expectations. We’re putting a stronger focus on communicating realistic timelines and only announcing ship dates when we’re confident they’re achievable. Your perspective helps us grow, and we’re committed to delivering the level of reliability our community deserves.

You are doing a fantastic job improving customer service! Some people on here think that I’m you when I post something. I and MarkBoris both assure them that we are two different people. Social media is so toxic and negative! I had to take a break from it and delete my facebook account. Had no issues with you or Miguel. The interaction with all the negativity from people was just not worth it.

 

[azerik]

Sadly the quoted response above doesn't actually exist for some reason. (Perhaps linked from another thread and the up arrow thing just doesn't know what to do)

 

[Brucelan]

Sadly the quoted response above doesn't actually exist for some reason. (Perhaps linked from another thread and the up arrow thing just doesn't know what to do)

What happened Erik, I was editing my post then accidentally deleted it. Before I could repost, Brucelee replied so didn’t make sense to repost.

 

[azerik]

He saved you time!

Sponsored