Can't set Home as a charge location

[Gilles]

There is nothing you can do if you can't get a GPS signal. So, you need to find a way to get a GPS signal at that location.

Note that IF you do, and you set a location, it still will not solve your problem if at your parking spot there isn't a GPS signal. Why? Because you aren't at the location per GPS...

Your solution is an INTELLIGENT charger that allows you to set charging times. The problem with that solution is that the car has no universal charge limit, as you noted. Therefore, each time you charge, you would need to use the charger's software to set the starting and ending SOC. Or, just the ending, by doing math.

Example: You are at 30%, and want to go to 90%. That's 60%. Tell the software to either go from 0 to 60%, or go from 30% to 90%. Same end result.

I have an intelligent charger. Unfortunately, the MME estimate is very wrong. Yesterday, I started charging at 11 am (at 59% charge). I wanted to charge to 90%. The MME said I would be fully charged at 6 pm. So, I set the charger schedule to stop at 4 pm. When I checked the charging status at 3 pm, the mme was already at 97%

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[RickMachE]

I have an intelligent charger. Unfortunately, the MME estimate is very wrong. Yesterday, I started charging at 11 am (at 59% charge). I wanted to charge to 90%. The MME said I would be fully charged at 6 pm. So, I set the charger schedule to stop at 4 pm. When I checked the charging status at 3 pm, the mme was already at 97%

Yes, it is a well known fact that the charging estimate are not accurate.

If you were at 59%, and wanted to charge to 90%, with an intelligent charger, you had two options (I'm basing this off my charger which allows me to set charge limits as well as times):

1) 90 - 59% = 31%. On EVSE, leave SOC at 0%, move slider for finishing to 31%.

or

2) Math: 31% of 91kWh = 28.21
48amp charger delivers roughly 10.5kW per hour. 28.21 / 10.5 = 2.75 hours, so set it for 3 hours.
40amp, set it 17% less.
32 amp, set it for 33% less.

 

[Gilles]

Yes, it is a well known fact that the charging estimate are not accurate.

If you were at 59%, and wanted to charge to 90%, with an intelligent charger, you had two options (I'm basing this off my charger which allows me to set charge limits as well as times):

1) 90 - 59% = 31%. On EVSE, leave SOC at 0%, move slider for finishing to 31%.

or

2) Math: 31% of 91kWh = 28.21
48amp charger delivers roughly 10.5kW per hour. 28.21 / 10.5 = 2.75 hours, so set it for 3 hours.
40amp, set it 17% less.
32 amp, set it for 33% less.

The system in our condo allows for scheduled time but not power. My charger is a Tesla universal, but it is controlled by EVOLUTE (the company that installed the infrastructure in the condo).It would be far simpler for Ford to allow setting the charge limit for unknow location in Fordpass.

 

[Tom_S]

This is the issue I am working with Ford about. Supposedly, the first time you AC charge at a location GPS can identify the MME will allow you “save” that location. Only then can you program the time and charge limit on the MME screen (or FordPass app). My issue is that even though GPS correctly locates the charge location, the “charging” screen does not give the option to save.
If your charge location is recognized by GPS go in to the charging settings and see if you can save it. Then you should be able to program what you need. If not, call the FordPass help desk. You may have have to work through a couple people, but they are calling me weekly with something to try, or just to let me know they haven’t dropped the ball.

 

[Fremont Kid]

This is the issue I am working with Ford about. Supposedly, the first time you AC charge at a location GPS can identify the MME will allow you “save” that location. Only then can you program the time and charge limit on the MME screen (or FordPass app). My issue is that even though GPS correctly locates the charge location, the “charging” screen does not give the option to save.
If your charge location is recognized by GPS go in to the charging settings and see if you can save it. Then you should be able to program what you need. If not, call the FordPass help desk. You may have have to work through a couple people, but they are calling me weekly with something to try, or just to let me know they haven’t dropped the ball.

That is what I recall when creating my "Home" location. Best I can determine using the new/updated Ford Pass mobile app: Plug your mobile charger into the MME to begin charging, then Navigate to 'Energy' tab -> Select 'Target Charge' -> Select the field that is displayed -> Assign/enter a name for the charge location, e.g. 'Home' -> In the 'Location' field edit/input to your home address -> Select the 'Target Charge Level' slider then slide to your preferred % charge level -> Select 'Save'.

Does seem odd that the charge level option is where the location name and location address is entered. However, consider that you can assign a charging location to be a DCFC charger at Walmart.

Hope this helps.

 

[RickMachE]

The system in our condo allows for scheduled time but not power. My charger is a Tesla universal, but it is controlled by EVOLUTE (the company that installed the infrastructure in the condo).It would be far simpler for Ford to allow setting the charge limit for unknow location in Fordpass.

They don't do that, but I showed you how to figure out the time part, so that can work for you.

 

[Snakebitten]

This is the issue I am working with Ford about. Supposedly, the first time you AC charge at a location GPS can identify the MME will allow you “save” that location. Only then can you program the time and charge limit on the MME screen (or FordPass app). My issue is that even though GPS correctly locates the charge location, the “charging” screen does not give the option to save.
If your charge location is recognized by GPS go in to the charging settings and see if you can save it. Then you should be able to program what you need. If not, call the FordPass help desk. You may have have to work through a couple people, but they are calling me weekly with something to try, or just to let me know they haven’t dropped the ball.

I'm only stating what worked for me when I faced the exact same situation.
No matter how much I "fiddled" with FordPass, I couldn't get L2 charging at home to offer me the opportunity to save as a location. And of course until you can save a location, you can't set a target charge.

Only after I sat in the car itself and deleted all previously saved locations and anything related, then ran a "test" L2 charge session, the Sync screen finally offered the opportunity to save the charge session location as a location. (not FordPass)
Once that succeeded from inside the car, FordPass V5 suddenly synced up with the new settings IN the car, and setting/changing the charging target SOC became functional in FordPass again.

Note: I do not think it was necessary to uninstall/reinstall FordPass, but I did try that. I also cleared the app cache. Again, I don't know if that's required, but it certainly doesn't hurt to try.

 

[JohnLTX]

I had this issue and was able to resolve it. Here are the details. The car did an automatic update on 7/29, while the car was charging. The next day all my locations are erased, and it refuses to recognize my home, no matter what I do I cannot add my home back as a charging location thus I cannot set the charge limit. GPS working fine. Tried different outlets, different charging cables, reposition my car, nothing worked. My mom's house a mile away was also erased but was able to add back. Called Planet Ford Spring and explained the details, they recommended bring the car in to the shop but they can't see me until 5 weeks later and they would hold onto my car for 5 days. I asked if I can try factory reset, they said it won't help. I tried factory reset anyway (in the car, under settings/general).

Factory reset... fixed the issue.

I believe the software update *during charge* is what caused it. It bugged it out. Not only 1) erased locations but 2) logged the current location as a place that I've been to, therefore not allowing me to add it despite it not showing up in the list.

 

[Gilles]

They don't do that, but I showed you how to figure out the time part, so that can work for you.

The point is that when I was in a house and had the location set up and charge to be between 7pm and 7am, charging to 90%.
I only had to set that once. I would get home and plug in. No calculations to make.
I don't understand why they can't allow that when the location is unknown, with an override when going on a real trip.

 

[RickMachE]

The point is that when I was in a house and had the location set up and charge to be between 7pm and 7am, charging to 90%.
I only had to set that once. I would get home and plug in. No calculations to make.
I don't understand why they can't allow that when the location is unknown, with an override when going on a real trip.

They do on the Lightning, one time charge limit. Not on the Mach-E, at least yet.

 

[zvez]

I had this issue and was able to resolve it. Here are the details. The car did an automatic update on 7/29, while the car was charging. The next day all my locations are erased, and it refuses to recognize my home, no matter what I do I cannot add my home back as a charging location thus I cannot set the charge limit. GPS working fine. Tried different outlets, different charging cables, reposition my car, nothing worked. My mom's house a mile away was also erased but was able to add back. Called Planet Ford Spring and explained the details, they recommended bring the car in to the shop but they can't see me until 5 weeks later and they would hold onto my car for 5 days. I asked if I can try factory reset, they said it won't help. I tried factory reset anyway (in the car, under settings/general).

Factory reset... fixed the issue.

I believe the software update *during charge* is what caused it. It bugged it out. Not only 1) erased locations but 2) logged the current location as a place that I've been to, therefore not allowing me to add it despite it not showing up in the list.

Glad you sorted it. I'm curious did you try the disconnecting the negative cable on 12v for 10 minutes, I've read that's worked for some.

 

[JohnLTX]

Glad you sorted it. I'm curious did you try the disconnecting the negative cable on 12v for 10 minutes, I've read that's worked for some.

I did not try that

 

[Tom_S]

I finally have resolved my OP issue!
I have no idea how, or why, but a week ago, after charging at home my neighbor’s address appeared as a charging location. I immediately saved it and set the charge limit to 95%. Now when I plug in at home the car says I’m at my neighbor’s address and uses that charge target. At this point I don’t care that it doesn’t know I’m at home as long as it keeps working right!
Thanks all for the suggestions.

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