Does Service Scheduling Suck Everywhere Or Is This a Local Issue

[ChehRob]

Yes, some dealers do that.

My current dealer (small), let's me bring it right when they are ready. Tech takes it within 30 minutes or less. They know a) I'm 15 minutes away and b) reliable to show up. They also will pre-order parts when FDRS shows them it's needed. Just did the headlight control replacement that way. Will be doing the Lightning taillight and possibly the module replacement that way as well. But I only work through Service Managers, so that helps.

Why isn't this the standard? The local dealership, who own about every brand, refuses to operate this way. I wouldn't mind bringing it in twice, once for diagnosing, and once for the actual repairs.

Sponsored

 

[Maquis]

At our local Ford dealership they took it a step further. All check-ins for service for the entire day are done between 7:30-8:30am. Therefore, if you get there for your 7:30 appointment and you want to wait they tell you your actual appointment isn't until 1pm and you'll be waiting a while.

I bring mine in first thing in the morning even if my appointment isn’t until later in the day. That way if they’re ahead of schedule or get a cancellation, it‘s there for them. They give me a ride home - I never wait.

 

[DevSecOps]

I bring mine in first thing in the morning even if my appointment isn’t until later in the day. That way if they’re ahead of schedule or get a cancellation, it‘s there for them. They give me a ride home - I never wait.

Not everyone lives in their ride home geo circle...

 

[Maquis]

Not everyone lives in their ride home geo circle...

Right - I’m right at 4 miles away. I also have the option of them picking up my car, but I prefer not to do that.

 

[Gail Smith]

I am in the same boat. My Mach E has the Powertrain/High Voltage warning messages. It has been at the dealer in Gadsden, AL for 3 weeks. They said they have no loaners/rental cars and if they did they would only pay if I had an extended warranty. The car is still under factory warranty, so that makes no sense. We called Ford and opened a case. Sammy, the customer service guy we have been talking to has been great. They will reimburse use for a rental, but this is going on a thousand dollars by the end of the week. The dealership can not even give us a time frame as to when they will even start the work. They told us that there are vehicles waiting that have been there 3 months. How do they expect someone to be without their vehicle indefinitely. We are at a loss on what to do at this point. Noone should spend this much money or any amount of money on a brand new vehicle and then not have any recourse when it can't be fixed in a timely manner.

 

[RickMachE]

Why isn't this the standard? The local dealership, who own about every brand, refuses to operate this way. I wouldn't mind bringing it in twice, once for diagnosing, and once for the actual repairs.

If I were a dealership, I wouldn't operate the way mine does. While I love it, if they did that for everyone they'd get hit by those who come 30 minutes late and the tech is waiting. I bought my first vehicle from them in 2009, so it's been 14 years (including 5 where I went elsewhere when my salesperson retired). The Service Manager does this. I suspect he does not do it for anyone else.

I also insisted the EV tech do my 10,000 mile service. He said that they always have a lower trained tech do that, and he'd have to charge me 3/10ths of an hour. I said fine. I wanted the practiced eye that said "hey, that drip isn't supposed to be there" vs. the tire jockey.

 

[ChehRob]

I miss far far fewer appts than I have had appts cancelled by providers at the last minute.

 

[AKgrampy]

I am in the same boat. My Mach E has the Powertrain/High Voltage warning messages. It has been at the dealer in Gadsden, AL for 3 weeks. They said they have no loaners/rental cars and if they did they would only pay if I had an extended warranty. The car is still under factory warranty, so that makes no sense. We called Ford and opened a case. Sammy, the customer service guy we have been talking to has been great. They will reimburse use for a rental, but this is going on a thousand dollars by the end of the week. The dealership can not even give us a time frame as to when they will even start the work. They told us that there are vehicles waiting that have been there 3 months. How do they expect someone to be without their vehicle indefinitely. We are at a loss on what to do at this point. Noone should spend this much money or any amount of money on a brand new vehicle and then not have any recourse when it can't be fixed in a timely manner.

There is something wrong with that dealer. If they go through the COPIS system parts normally arrive within 3 days. So either a lot of EV’S in service or they do not have a tech certified to work on them.

 

[AKgrampy]

On Wednesday I got a service message on my screen and my FordPass showed it as a Powertrain Malfunction /Reduced Power. Called to get a service date and can’t get one until Oct 4, which is 3 weeks from my call. Also told to only drive locally until then. I have a 90 minute commute! I’m in MA, called another dealer and same message. No loaners available. Bought the car in June after waiting 10 months. Love the car but I can not be without a car and am not happy I have to foot the bill for a rental and hope they will cover it. Any suggestions? Anyone else have a similar diagnosis and can shed some light?

Did you get this while driving or charging (or after a charge?) see this thread just in case: https://www.macheforum.com/site/thr...ng-service-vehicle-soon-while-charging.26983/ Also you could ask someone to look up your error code for you to see what the issue may be.

 

[Gail Smith]

There is something wrong with that dealer. If they go through the COPIS system parts normally arrive within 3 days. So either a lot of EV’S in service or they do not have a tech certified to work on them.

Oh yes. They had the part in 3 days. They only have one EV Certfied Service person.

 

[bdonpwn]

We have the same problem around Sacramento, CA. They don't prioritize based on severity. Some dealerships, like Folsom Lake Ford are 5 weeks out on service appointments, others are 3-4.

Yikes, Was hoping other dealerships might be better. Keep trying to get my mobile charger replaced under warranty but every time I have an appointment, I call to check the actual service time and it’s always 1+ weeks out before they’ll even look at the car at Roseville Future Ford. What’s crazy is they don’t even need to do anything with the car, Ford BEV told me they have to plug in the charger to verify it doesn’t work (amber light). Although the dealer said they’d be required to check and update all modules first.

Anyone have luck replacing the mobile charger without a dealer just via the BEV team? Wild to me they would pay for 10+ days of a rental to replace a few hundred dollar mobile charger…

 

[Gail Smith]

Oh yes. They had the part in 3 days. They only have one EV Certfied Service person.

My car has been at the dealer for 4 weeks yesterday, and it's finally inside. Not sure if they started on it. But my app is showing Bluetooth disconnected and I can't see the 2 warning. Fingers crossed that it gets home soon.

Sponsored