Established preferred charging time did not work

[HughJazzol]

Good morning.

Last night, I got gome from a good hockey game at 12 or so, and at 33%, I need to charge.
I plugged in to my L2 right away, and then remembered that it's better to wait 2-3 hours before charging. So I stopped the charge, and in Ford app, set a charging time from 3am to 9am.

After sleeping an extra hour this morning, I saw in the app that it did not charge at all.

Why? Is it because I plugged in, stopped, and THEN programmed the time? Was that sequence wrong?

Shortly after, I pressed start charging on the app, and I was told that it would reach my 90% target at 4:36am on Monday, which is 20 or 25 hours away. I scratch my head.

Thank you

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[RickMachE]

Last night the clocks were set back an hour at 2AM, that MAY have caused an issue.

Or, the charging that you set in the app never got to the car.

As to the current estimate, sounds like either your level 2 is running at a reduced capacity (check lights), or the estimate is just wacky.

 

[E90alex]

Most likely because you manually stopped the charge.

In that situation it would have been better to go unplug and plug in again after setting the schedule.

But there’s no real need to wait 2-3 hours before charging. I know it says so in the manual but the consensus is that it’s just copy pasted verbiage from plug in hybrids that did not have active liquid cooling on the batteries.

 

[Bad Dolphin]

Good morning.

Last night, I got gome from a good hockey game at 12 or so, and at 33%, I need to charge.
I plugged in to my L2 right away, and then remembered that it's better to wait 2-3 hours before charging. So I stopped the charge, and in Ford app, set a charging time from 3am to 9am.

After sleeping an extra hour this morning, I saw in the app that it did not charge at all.

Why? Is it because I plugged in, stopped, and THEN programmed the time? Was that sequence wrong?

Shortly after, I pressed start charging on the app, and I was told that it would reach my 90% target at 4:36am on Monday, which is 20 or 25 hours away. I scratch my head.

Thank you

With our new (in April) 2024 GT and the Ford Pro Charger, we've had this problem on a recurring basis.

We want to charge during solar hours and have set our preferred charge window in the app to 10a-5p. Set in the app, max charge level is 80%.

If we plug in before the window has closed, the car will begin charging. After the recent app update it will behave properly (it did not before) and if we plug in towards the end of the charge window, it will stop at 5pm, and then resume charging at 10 am--perfect! But mostly, it will ignore the window and just keep charging until it hits 80%, draining our house backup batteries. So we are forced to set alarms and physically unplug/replug, which is pretty terrible.

If we plug in outside of the charging window--say at 5:30 pm, everything will look fine until the window opens again at 10am. Then we get a charge fault notice and again must physically travel to the vehicle and unplug and replug.

Finally, we can plug in outside the window and "start charging" using the app, but then it will charge to 100%.

So for optimizing charging times, the app just doesn't work. Disappointing, since (a) our Tesla/Tesla app/Teslacharger worked seamlessly and (b) we purposely got the Ford Charger so there would be no issues between the car, app and charger.

Brian, we don't seem to be the only ones with this issue. Could you please bring it to the attention of the appropriate parties to work on a software patch?

 

[Chiprchuck]

Hi - I am new to this forum. We have a 2023 Mach-E Premium.... and loved the car until ~ 30 days ago. We took it in to the dealer for tire pressure monitoring issues and got it back on Friday - After almost 30 days. Lucky we had loaner cars.

Ford had to wipe our ford pass app and re-initialize. We cant schedule charging as we can not create a target charging location.... it is a known issue and the customer support cant provide any further information... such as a patch ETA. So the only way for us to charge during the night ( we have time of use billing from PG&E) is to set an alarm, wake up and start the charging manually. I asked to escalate and am still waiting for return calls.

Does anyone have any ideas on how to get more info / assistance.

 

[HughJazzol]

Hi - I am new to this forum. We have a 2023 Mach-E Premium.... and loved the car until ~ 30 days ago. We took it in to the dealer for tire pressure monitoring issues and got it back on Friday - After almost 30 days. Lucky we had loaner cars.

Ford had to wipe our ford pass app and re-initialize. We cant schedule charging as we can not create a target charging location.... it is a known issue and the customer support cant provide any further information... such as a patch ETA. So the only way for us to charge during the night ( we have time of use billing from PG&E) is to set an alarm, wake up and start the charging manually. I asked to escalate and am still waiting for return calls.

Does anyone have any ideas on how to get more info / assistance.

@Ford Motor Company
Brian.. Can you escalate this?

Chip- Brian works for Ford, and he is a liaison between this forum and FordFolks that work on the app and other things.

 

[Bad Dolphin]

Hi - I am new to this forum. We have a 2023 Mach-E Premium.... and loved the car until ~ 30 days ago. We took it in to the dealer for tire pressure monitoring issues and got it back on Friday - After almost 30 days. Lucky we had loaner cars.

Ford had to wipe our ford pass app and re-initialize. We cant schedule charging as we can not create a target charging location.... it is a known issue and the customer support cant provide any further information... such as a patch ETA. So the only way for us to charge during the night ( we have time of use billing from PG&E) is to set an alarm, wake up and start the charging manually. I asked to escalate and am still waiting for return calls.

Does anyone have any ideas on how to get more info / assistance.

Sorry for your troubles. Confused as to your not being able to set a target charge location. Were you able to do it before? Have you rebooted your phone? Consider deleting the app and reinstalling, then adding car and charging location?

 

[Ford Motor Company]

Hi - I am new to this forum. We have a 2023 Mach-E Premium.... and loved the car until ~ 30 days ago. We took it in to the dealer for tire pressure monitoring issues and got it back on Friday - After almost 30 days. Lucky we had loaner cars.

Ford had to wipe our ford pass app and re-initialize. We cant schedule charging as we can not create a target charging location.... it is a known issue and the customer support cant provide any further information... such as a patch ETA. So the only way for us to charge during the night ( we have time of use billing from PG&E) is to set an alarm, wake up and start the charging manually. I asked to escalate and am still waiting for return calls.

Does anyone have any ideas on how to get more info / assistance.

I'll see if I can get a resolution to post in this thread. In the meantime, I'll message you to get some extra details to help the team.

 

[ChasingCoral]

But there’s no real need to wait 2-3 hours before charging. I know it says so in the manual but the consensus is that it’s just copy pasted verbiage from plug in hybrids that did not have active liquid cooling on the batteries.

Yes and no.

Yes: There's no real NEED. It will charge just fine right away.

No: Depending on the outside and battery temperatures, charging high away may result in higher than optimal battery temperatures and will result in the battery cooling system to engage. This will mean more wear and tear on the cooling system and a higher cost of the charging session due to energy used for cooling.

In the summer, I delay my charging until evening to avoid running the battery cooling system. I'll especially avoid charging right away. When temperatures are cooler I'll charge any time and not worry about letting the battery cool after driving.

 

[Chiprchuck]

I'll see if I can get a resolution to post in this thread. In the meantime, I'll message you to get some extra details to help the team.

Hi All,
-Update... I tried everything again and the app now works. I did not do anything different. I wonder if someone did something on the back end and did not communicate to me.

 

[Bad Dolphin]

Hi All,
-Update... I tried everything again and the app now works. I did not do anything different. I wonder if someone did something on the back end and did not communicate to me.

Great.

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