First Edition - Charge Fault Errors, multiple chargers

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About 10-11 days ago, I noticed my 2021 First Edition wouldn't charge at home. I have the Ford Connected charger, and haven't had an issue before. I contacted support, they verified the charger was working fine, but it was not the preferred charge time that I had set, and I had to leave to go out of town the next day.

Fast forward to present, my car was at about 46% when I left. It was again outside of my preferred time, so I knew I wasn't going to get a charge yet. I woke up, and found my car charged 2% overnight. Ford pass app indicated the charger was plugged in but not charging. I checked the car, and unplugged and replugged the charger to get the ever so excellent flashing orange indicator.

I have since driving to a Chargepoint, EVGo, and Electrify America all to get the same indicator. So it's not the charger at home, but my MachE. Has anyone else been able to do a fix or something at home, or is the only option going to the dealership?
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About 10-11 days ago, I noticed my 2021 First Edition wouldn't charge at home. I have the Ford Connected charger, and haven't had an issue before. I contacted support, they verified the charger was working fine, but it was not the preferred charge time that I had set, and I had to leave to go out of town the next day.

Fast forward to present, my car was at about 46% when I left. It was again outside of my preferred time, so I knew I wasn't going to get a charge yet. I woke up, and found my car charged 2% overnight. Ford pass app indicated the charger was plugged in but not charging. I checked the car, and unplugged and replugged the charger to get the ever so excellent flashing orange indicator.

I have since driving to a Chargepoint, EVGo, and Electrify America all to get the same indicator. So it's not the charger at home, but my MachE. Has anyone else been able to do a fix or something at home, or is the only option going to the dealership?
Hi there! I can look into your Mach-E's charger concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and your Mach-E's VIN?
 
 







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