Ford Connected Charger (48A) and Ford App

[leemoknows]

Hi everyone. This past Friday, I had an electrician install 100A service to my detached garage. He mounted the Ford Connected Charger and connected via 60A breaker. installation is solid, though I had to open it up and set the dip switches to 48A/60A. The electrician didn't set the switches, so I assume it was the default setting.

Anyway, my issue is that I can't get the charger to connect to the Ford app. The setup works find up until it says "Connecting your charger to your app. This should only take a few seconds". It just sits here forever unit your phone goes to sleep. I can see that the charger is connected and sending/receiving on my WiFi network. It just won't connect to the app. Anyone have this issue?

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[leemoknows]

Nobody, huh? So much for getting help from owners. I knew forums were dead, but dang

 

[AKgrampy]

Nobody, huh? So much for getting help from owners. I knew forums were dead, but dang

Search the forum. I do not have this device but I believe there were others that either had this or similar issues. I would uninstall the Ford app and re-install if you already had the app on your phone. Other than that I am not much help.

 

[Tosh]

I had issues getting my charger connected to the software, and after 2 resets of the charger I realised that the process had a bug. The charger app stays connected to the "wallbox" network instead of switching over to the home wifi network IIRC

 

[auiotour]

I couldn't use the Ford app to get the charger on my wifi. Assuming you got the newer charger. There was a QR code on it, I had to scan that then go through some website. Download a different Ford app. Then it worked.

Edit: correction it was not a QR code on it, but there was a second way to connect newer chargers.

This is the app I used to connect it

https://play.google.com/store/apps/details?id=com.siemens.ford80A

 

[Adventureboy]

Do you have a solid 2.4gHz WIFI connection at your attached garage? That can cause connectivity issues.

 

[leemoknows]

Actually, I did search the forum. That's what led to this post. My issue is entirely "it won't connect to the app".

I tried connecting where both devices are on 2.4ghz WIFI and 5ghz. On all occasions, the charger establishes a connection on WIFI just fine.

I tried initiating the connection through the charger set up. I tried initiating the connection through the Ford app as well.

I did this same exercise above - resetting the charger between attempts.

I read that a user who was able to get it on WIFI, but not in the app, waited a couple days to let the charger sync to Fords network and then connected manually using the Ford app. Didn't work for me.

I read where the Ford app had gotten a redesign, or something along those lines, since the Ford Connected Charger came out. Maybe that's the problem..? The only reason I haven't tried to delete and reinstall the Ford app is because it is setup as a key...you know, don't cause another problem while you're in the middle of a current problem lol.

I'm afraid my next avenue might have to be to call support. Tech support is so bad these days, you know?

 

[N1naz]

Also Make sure Cell is OFF! Only use WIFI connection, if it tries to go through Cell it wont work. I had this issue. Depending on carrier will make a diff.

 

[Maquis]

I’ve had mine for over 5 years (car and FCCS). Sometimes it connects in the Ford app, sometimes it doesn’t. Today, it connected. FCCS is on my 2.4G network and my phone on 5G - it still worked. I can’t remember the last time I tried to connect to it - I don’t find the connected features all that useful.

 

[inmyrightmind]

I have the Pro 48A charger, and it won’t connect to the Ford app. It only works with the telematics app, and there’s a $20/mo fee! Not worth it to me.

 

[auiotour]

This is the app I used to connect my charger. https://play.google.com/store/apps/details?id=com.siemens.ford80A

 

[Maquis]

I have the Pro 48A charger, and it won’t connect to the Ford app. It only works with the telematics app, and there’s a $20/mo fee! Not worth it to me.

What’s a “Pro 48A charger”?

Ford has the “Ford Connected Charge Station” (48A max), and the “Ford Charge Station Pro” (80A max).

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