TheVirtualTim
Well-Known Member
- First Name
- Tim
- Joined
- Oct 11, 2020
- Threads
- 26
- Messages
- 1,211
- Reaction score
- 2,184
- Location
- Dearborn, MI
- Vehicles
- Mach-E First Edition, Escape Hybrid
After picking up my car last night, I attempted to send my profile from the Ford Pass app on my phone to the vehicle and it would never take. Tried deleting the app, deleting the profile, starting from scratch and it would never work. Bigger issue is when I got to active the Ford Pass Charging Network trial it errors out connecting the my "wallet". Even though my wallet has a valid CC in it and I've even removed and re-added one, still no luck. Been on the phone for almost two hours with Ford Pass support (after being dropped three times) and still no luck. Even the support reps that I have spoken with said that this is all new to them and they have no clue how to support. They did gather all of my information and they will be elevating this to higher support.
My 2 cents: Hopefully this is a "one off" just for me. Obviously I am fine with these "issues" and understood this possibility going in as an "early adapter". But if Ford wants to eventually compete with the "T", then they need get ahead ahead of these type of issues to ensure that issues like don't give it a black eye.