Ford surveying some customers regarding the phone as a key (PaaK) update experience

[macchiaz-o]

I'm happy to see that Ford is occasionally reaching out to solicit direct feedback from us.

This email was sent to some folks in the earlyaccess.ford.com program.

Sponsored

 

[ChasingCoral]

I Just completed the survey and was going to add some comments at the end. Unfortunately, there was no option for comments at the end. If you have something to say, use one of the options to respond in a comment box early on.

 

[highland58]

It asked me why I responded with my specific answers, the last question.

 

[ChasingCoral]

It asked me why I responded with my specific answers, the last question.

It gave me that option earlier when I answered "other". If you answer that it is working well on the last question there is no option for comments.

The problem is my PaaK works quite well, my wife's is hit or miss. However, neither FP 3.28.0 or Power-up 1.16.0 changed these. Acting the same as before.

 

[MichaelScott]

I Just completed the survey and was going to add some comments at the end. Unfortunately, there was no option for comments at the end. If you have something to say, use one of the options to respond in a comment box early on.

This is so frustrating. Also, it asked after I got my PaaK bluetooth module update if it improved or worsened PaaK access, but it did not have an option to say "it didn't change."

@Ford Motor Company you guys have got to do a better job at letting us tell you what the problems are. We want to help because we want these things, albeit non-critical things, fixed ASAP. Most of us here absolutely love this car and want to see the minor things fixed. When you send out crappy surveys, you get crappy answers that don't help you and don't help us.

 

[ChasingCoral]

This is so frustrating. Also, it asked after I got my PaaK bluetooth module update if it improved or worsened PaaK access, but it did not have an option to say "it didn't change."

@Ford Motor Company you guys have got to do a better job at letting us tell you what the problems are. We want to help because we want these things, albeit non-critical things, fixed ASAP. Most of us here absolutely love this car and want to see the minor things fixed. When you send out crappy surveys, you get crappy answers that don't help you and don't help us.

Agreed. I was in the same boat -- didn't notice a change.

 

[highland58]

I checked "don't use paak", and that I would wait for the "powerup" update as I have a second fob, also my dealer wants me to drop the car off for the day, an hour round trip for 2 cars twice.

 

[TOBG]

I got the survey as well. I checked "don't use Paak I have a second FOB which I prefer. I will just wait for it to come via OTA.

 

[Jimrpa]

I got the email. I’m disappointed that I couldn’t explain my response to the question as to whether the PaaK improved or degraded my experience. I selected all four answers, so I’m sure that’ll either confuse them or invalidate my survey. I wanted to say sometimes my experience was better and sometimes it was significantly worse, but there was no way to say that. ?
@Ford Motor Company you should have included a field to solicit comments so you don’t get ambiguous responses like mine without context.

 

[leeman]

It's great that they're doing this but I believe it's more of a hardware issue than a software issue. Bluetooth connectivity to a car, in general, is really poor.

 

[fallguy]

I will be nice in wording, but convey how pissed off I am about the complete lack of it ever working.

Just ordered a new Samsung Flip 3... part of the reason is in the hopes PaaK works with it. My 20 Ultra 5G does not. My wife's iPhone doesnt work either, so I doubt it's my phone. Really just wanted a new phone, and this kinda helps to justify it in my mind haha. And I want less in my pockets... which is why I want rid of my car keys/fobs.

 

[Mirak]

I think the oddest part of the survey was where is asked what method you used to receive the PAAK software update. They never pushed this OTA did they? Wasn’t the only way to get the update to go to a dealer?

The update has degraded my performance. First, it might be what caused my driver door to stop auto unlocking on approach. Second, I started betting more nuisance “no key detected” and “restart now or key is needed” messages. Usually those NKD messages pop up while I’m already driving.

 

[ebeponyan]

I wonder if this FordPass notification is related:

Thought this was interesting, but not interesting enough to start the 147th new thread for PAAK.

EDIT: I guess thread 147 is up

 

[Gimme_my_MME]

I wonder if this FordPass notification is related:

Thought this was interesting, but not interesting enough to start the 147th new thread for PAAK.

EDIT: I guess thread 147 is up

Yes!!!! I won, I am the 147th person to create a thread on PaaK.

I thought this was warranted since it was an unprompted message from FordPass that even those that don't use PaaK will be getting