FordPass Issues

[kwkslvr]

After 8 months functioning OK on Thursday 5/19 my FordPass app locked up. No new data was shown including a charging session. Then last night the data progressed to show the middle of my charging which was 10 hours earlier.

I show no updates to take for the app but I don't know what version I am on. I have shut my iPhone 11 down and restarted. I have removed and restarted the app. Apple Carplay works.

Any suggestions would be appreciated. Thanks.

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[Ford Motor Company]

After 8 months functioning OK on Thursday 5/19 my FordPass app locked up. No new data was shown including a charging session. Then last night the data progressed to show the middle of my charging which was 10 hours earlier.

I show no updates to take for the app but I don't know what version I am on. I have shut my iPhone 11 down and restarted. I have removed and restarted the app. Apple Carplay works.

Any suggestions would be appreciated. Thanks.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

 

[RickMachE]

After 8 months functioning OK on Thursday 5/19 my FordPass app locked up. No new data was shown including a charging session. Then last night the data progressed to show the middle of my charging which was 10 hours earlier.

I show no updates to take for the app but I don't know what version I am on. I have shut my iPhone 11 down and restarted. I have removed and restarted the app. Apple Carplay works.

Any suggestions would be appreciated. Thanks.

Delete cache and data.
Delete app.
Reboot phone.
Reinstall app.
Log in.

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