Front Camera Fault & Pre-Collision Assist Not Available Errors

[andyg11]

Mine had this issue too where it would come up then go away on it's own until it didn't. Seeing people say once it stays permanently, then it's downhill from there doesn't make me feel so good. The car is currently in the shop and was told they were replacing the module tomorrow. I guess we'll see how it goes....

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[Neil4Real]

I had possession of the car between each maintenance session. This is the fourth maintenance I’ve had done in relation to the camera fault.
Will they give me a new Mach E or just buy mine back?

From what I've seen, if your car can still be safely driven, they'll order you a new one and buy yours back when it comes in, you just have to pay any difference in price, etc. But you get made completely whole on your old one, so basically driving a car for free for a while.

 

[Ford Motor Company]

We just started get the pre-collision errors this week. Haven't had the camera fault yet. We live in the Phoenix area. The car isn't parked out in the sun and is always in covered parking or in the garage. Thought maybe it could be caused by the Powerup 2.8.2 update. Didn't have these issues until the update installed.

Hi there. This concern doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end.

 

[HuntingPudel]

I have only had the pre-collision assist error since I don’t have a front camera. It happened in cold, snowy weather. The front sensors iced up and didn’t work until we were back in 50+ F weather. I guess they took forever to de-ice. ?‍?

We had de-icing on aircraft wings prior to WWII. Why can’t a 21st century car have de-icing on their grilles? ??

 

[Bongjovi]

Hoping to get an update from the dealership today, however I am not anticipating any good news.

I can tell from the app they have opened the door and the hood today, however that is the only progress that appears to have been made. App indicates car is in a "deep sleep" mode and the front camera error still shows on the app even though it has been replaced.

Today is one full week since they have had the vehicle and it is arguably worse than when it first went in. I was hoping to get the vehicle back by tomorrow to use for a long road trip, but it is not looking likely IMHO.

 

[scubauke]

I am in a similar situation. My car has been at the dealership for 4 days, and they have no idea what is causing the issue. They have given me a Toyota corolla as a loaner car while I pay for a mach e, does not seem right. I have contacted ford customer service, and they have given me a case number, but they will not call back or return emails. Not sure of next steps.

 

[JTMFLY]

I was having the same issues. The dealer tried to do the same update over 3 days. The first time they killed my 12 volt battery. The second time they killed the battery in their computer and my 12 volt battery. The Service Manager tried and had issues. Finally on the third day, the technician got the update to finish. Picked up the car and the next day the issue started all over again. I took it back to the dealership and I asked the Service Manager to check the module that runs the camera. I asked them to unplug and re-plug it back in. The module is in the hatch area on the left hand side (drivers side). Once they did that I have had no more issues.

 

[scubauke]

You would think they would know this stuff and not rely on owners to make recommendations. Glad it worked for you.

 

[Neil4Real]

I am in a similar situation. My car has been at the dealership for 4 days, and they have no idea what is causing the issue. They have given me a Toyota corolla as a loaner car while I pay for a mach e, does not seem right. I have contacted ford customer service, and they have given me a case number, but they will not call back or return emails. Not sure of next steps.

Is this your first car with a warranty? That is exactly how they work - they diagnose and fix your car and give you a rental. 4 days isn't even that long. If it gets to be a couple of weeks, then you can usually complain and get a month's payment covered. What else do you expect them to do? Give you a paid rental, halt all payments on your car until it is released? Does a mechanic do that? Thought process makes no sense.

 

[HuntingPudel]

I was having the same issues. The dealer tried to do the same update over 3 days. The first time they killed my 12 volt battery. The second time they killed the battery in their computer and my 12 volt battery. The Service Manager tried and had issues. Finally on the third day, the technician got the update to finish. Picked up the car and the next day the issue started all over again. I took it back to the dealership and I asked the Service Manager to check the module that runs the camera. I asked them to unplug and re-plug it back in. The module is in the hatch area on the left hand side (drivers side). Once they did that I have had no more issues.

So, basically they had to do a hard reboot of the module? Amazing! Glad you got them to do it. Some dealers would ignore a customer request like that. ??

 

[JTMFLY]

My purchasing dealership has been really good. These EVs are new to them as well as us. The service manager has been really responsive and good about suggestions. We talk about every 2-3 weeks. He likes to pick my mind about my driving experience with the car. They have only sold 3 Mach E's. Great sales department as well. No ADM at this dealership.

 

[cjfarmer]

I have been getting these errors a lot recently. Driving on the highway and they pop up then go away within 3 minutes. Should I have this checked out? I figured the dealer would want the car to be displaying the error message when I take it in, but it fixes itself after 3 to 5 mins of driving.

I have received all those warning, and one warning was sent to my wife phone collision, and freak her out that i wreck the car. i have my car in the dealership now for the glass and the roof. and also to have them check on those warning. i will keep you posted what they tell me.
dont bother Ford customer care they have no clue.

 

[Bongjovi]

Latest update:

Now the 12V battery needs to be replaced. When they attempted to install software after replacing module the power was drained and can no longer charge up.

Evidently this is a special order part with no estimated timeline from dealership.

My concern now is not only the time that is going by (now one full week) but also don’t have confidence that the new 12V battery will actually allow them to correct the overall issue.

I’ll keep all posted. Really disappointed as my first long road trip with the car was set to begin tomorrow and now I have to take some gas guzzling rental

 

[Neil4Real]

Latest update:

Now the 12V battery needs to be replaced. When they attempted to install software after replacing module the power was drained and can no longer charge up.

Evidently this is a special order part with no estimated timeline from dealership.

My concern now is not only the time that is going by (now one full week) but also don’t have confidence that the new 12V battery will actually allow them to correct the overall issue.

I’ll keep all posted. Really disappointed as my first long road trip with the car was set to begin tomorrow and now I have to take some gas guzzling rental

Oof, that dealers not the brightest. They didn’t hook up the power supply to the 12v when doing the updates, as it says to do.

Push, push, push to get your gas receipts reimbursed from your service advisor. They submit it to ford and then cut you a check later.

 

[superwaddle]

Just picked mine up after almost 2 weeks. The regional engineer never showed up. Now, the new module they installed is completely fried and the rear view, side collision, and previous issues all exist.
Talking to dealer to do a trade in. Otherwise, going to pursue a lemon law.

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