Glass Roof and Windshield Recall (too early)

[generaltso]

I would think not, it doesn't have to be most, I'd be really surprised if it was anywhere near most (if that other comment is accurate, Ford seems to think no more than 10%), it just seems to me based on the comments in this thread that removing a windshield and reinstalling that same windshield back on your car flawlessly is a bigger thing than I would have thought. Not exactly a tire change or even bumper replacement.

Anyway the point of my first post a few posts up isn't to get into it as to how easy or hard a windshield replacement is - I don't really know, but I've seen enough comments on here to give me some pause is all I am saying. I'm really more interested in thoughts on how dumb/reasonable of a move it would be to just not do this recall in terms of other cars that might have had a similar issue in the past.

I get what you're saying, but I would just caution people to not assume the worst and worry about the recall going horribly wrong unless we start getting reports of that actually happening. I've only seen 2 reports of people actually getting the recalls completed and both were totally fine. The only negative reports I've seen are in regards to the dealers not being ready to preform the recall for one reason or another. I've seen zero reports of an attempted recall gone bad.

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[imstriker]

All went well for me. Car is in great shape, recalls all completed at the glass shop. This was the second one my dealer had sent off. The only comment they made was that the glass shop said it took more time than they expected.

 

[generaltso]

All went well for me. Car is in great shape, recalls all completed at the glass shop. This was the second one my dealer had sent off. The only comment they made was that the glass shop said it took more time than they expected.

Thanks for the report. I have no doubt that it will take longer than a lot of dealers are anticipating. The directions look pretty involved. I have an appointment for 12/27 and the dealer said it will take 2 days. I won't be at all surprised if they need to keep it longer. Doesn't bother me since I'll have a loaner.

 

[Chuck]

I get what you're saying, but I would just caution people to not assume the worst and worry about the recall going horribly wrong unless we start getting reports of that actually happening. I've only seen 2 reports of people actually getting the recalls completed and both were totally fine. The only negative reports I've seen are in regards to the dealers not being ready to preform the recall for one reason or another. I've seen zero reports of an attempted recall gone bad.

Why not use that same logic and say that until there are reports of the windshield or pano roof coming off then there's no real justification to make a repair on something that doesn't appear to be broken.

 

[generaltso]

Why not use that same logic and say that until there are reports of the windshield or pano roof coming off then there's no real justification to make a repair on something that doesn't appear to be broken.

Because Ford has issued a safety recall. That's my justification for having it done. Whether that's enough of a justification for other people is up to them.

 

[memcm_expert]

All, just a follow up to this. My dealership has had my car since Monday. They have tried 5 glass shops to do the recall work. All 5, after seeing the work to be done, declined to do the work. My local dealership said they are not set up to complete the work and they will have to expand their search to find someone who can do the work.

So, after 4 days of not having my car, net work done is 0.

I think I see a BMW iX 5 in my future.

 

[Neil4Real]

All, just a follow up to this. My dealership has had my car since Monday. They have tried 5 glass shops to do the recall work. All 5, after seeing the work to be done, declined to do the work. My local dealership said they are not set up to complete the work and they will have to expand their search to find someone who can do the work.

So, after 4 days of not having my car, net work done is 0.

I think I see a BMW iX 5 in my future.

I don't see how a BMW iX 5 solves this? If they had a recall it would be the same thing. If anything is to be gained by this thread, it is to call your dealer and ask if they have done the recall before going or at least clarify how they will do it. If they don't have a body shop/collision center and are using a 3rd party, verify that they've already gotten the 3rd party to commit to the work. Too many posts about people making an appointment and either getting similar to you or not prepared to even handle the recall at all, which I guess is the same.

 

[Neil4Real]

I would think not, it doesn't have to be most, I'd be really surprised if it was anywhere near most (if that other comment is accurate, Ford seems to think no more than 10%), it just seems to me based on the comments in this thread that removing a windshield and reinstalling that same windshield back on your car flawlessly is a bigger thing than I would have thought. Not exactly a tire change or even bumper replacement.

Anyway the point of my first post a few posts up isn't to get into it as to how easy or hard a windshield replacement is - I don't really know, but I've seen enough comments on here to give me some pause is all I am saying. I'm really more interested in thoughts on how dumb/reasonable of a move it would be to just not do this recall in terms of other cars that might have had a similar issue in the past.

I don't think it is as difficult as you're making it out to be. Most posts on here aren't even about people getting the work done, they're all speculation posts or people that didn't vet the dealer and went in without them knowing what they were doing.

The F-150s I think had a major recall on the windshield a few years ago that was similar to this.

It is really all about talking to your dealer before doing it. I asked how long it takes, who's doing it (them or 3rd party), do they have extra windshields on hand, and if they've done the work before. They said a day or two, themselves, they've done it on a few before mine and are keeping 2 windshields in stock at all times in case one breaks. They said the first one they ever did they barely chipped the windshield because the suction cup moved as they were lifting, took about 3 days to get a new windshield so they're just keeping them on hand.

 

[memcm_expert]

I don't see how a BMW iX 5 solves this? If they had a recall it would be the same thing. If anything is to be gained by this thread, it is to call your dealer and ask if they have done the recall before going or at least clarify how they will do it. If they don't have a body shop/collision center and are using a 3rd party, verify that they've already gotten the 3rd party to commit to the work. Too many posts about people making an appointment and either getting similar to you or not prepared to even handle the recall at all, which I guess is the same.

I actually did call the dealership. They informed me that they needed to find time to find a glass shop to do the work. After a week, they called me back and said they had found the shop to do the work. I guess that didn't work out.

It's not just the recalls that are starting to really annoy me. It's the endless software updates, that I have had to spend hour and hours at dealerships for and there are still issues that have not been resolved.

Yes, bleeding edge and all that, but you get to a point where you just throw your hands up in the air and say enough is enough.

 

[Neil4Real]

I actually did call the dealership. They informed me that they needed to find time to find a glass shop to do the work. After a week, they called me back and said they had found the shop to do the work. I guess that didn't work out.

It's not just the recalls that are starting to really annoy me. It's the endless software updates, that I have had to spend hour and hours at dealerships for and there are still issues that have not been resolved.

Yes, bleeding edge and all that, but you get to a point where you just throw your hands up in the air and say enough is enough.

If you call the dealership and they say that, wouldn't you say okay, let me know when you find one and I'll come in? What endless software updates? The car/software has issues, but it sounds like you're trying to get stuff right as it is available and dealing with the dealer. The software updates are available OTA, unless you're wanting modules updated for certain fixes. Every car has TSB and updates being needed constantly for specific issues, I guess the issue with the MME is that because it can receive OTA, everyone just wants the latest all the time. Hopefully that really comes to fruition.

 

[ARK]

I don't think it is as difficult as you're making it out to be. Most posts on here aren't even about people getting the work done, they're all speculation posts or people that didn't vet the dealer and went in without them knowing what they were doing.

The F-150s I think had a major recall on the windshield a few years ago that was similar to this.

It is really all about talking to your dealer before doing it. I asked how long it takes, who's doing it (them or 3rd party), do they have extra windshields on hand, and if they've done the work before. They said a day or two, themselves, they've done it on a few before mine and are keeping 2 windshields in stock at all times in case one breaks. They said the first one they ever did they barely chipped the windshield because the suction cup moved as they were lifting, took about 3 days to get a new windshield so they're just keeping them on hand.

Thanks for this.

It seems like a good idea to:

(1) Ask if they've done the work before (and try to get an experienced dealer who has done this work).

(2) Would you say it is better for the dealer to say they are doing it in house or is it better if they are outsourcing to a company that specializes in windshield replacements?

(3) Makes sense to ask if they keep spare windshields on hand, just in case.

(4) From your experience, seems like a good idea to photograph the windshield right before handing the car over, seems like a chip could easily be missed/ignored by some service departments, so potentially would want evidence that it was perfect before. Any other 'danger' area on the car to photograph, maybe on the inside, that is susceptible to damage when it comes to windshield removal/replacements?

 

[Neil4Real]

Thanks for this.

It seems like a good idea to:

(1) Ask if they've done the work before (and try to get an experienced dealer who has done this work).

(2) Would you say it is better for the dealer to say they are doing it in house or is it better if they are outsourcing to a company that specializes in windshield replacements?

(3) Makes sense to ask if they keep spare windshields on hands, just in case.

(4) From your experience, seems like a good idea to photograph the windshield right before handing the car over, seems like a chip could easily be missed/ignored by some service departments, so potentially would want evidence that it was perfect before. Any other 'danger' area on the car to photograph, maybe on the inside, that is susceptible to damage when it comes to windshield removal/replacements?

I don't think it makes a difference inhouse vs 3rd party, as I doubt they would elect to do the time consuming work if they were going to break windshields all day. Plus, if they've done it before without issue, I think it is moot.

I would DEFINITELY photograph the dash. When I had my IPC replaced, they scratched the "carbon fiber" and refused to fix it saying it was already there when it was a brand new car. I had to get an interior guy to fix it, looks brand new, but still a pain and out the cash. It seems the dash is easy to scratch with a tool or keys, etc.

 

[memcm_expert]

If you call the dealership and they say that, wouldn't you say okay, let me know when you find one and I'll come in? What endless software updates? The car/software has issues, but it sounds like you're trying to get stuff right as it is available and dealing with the dealer. The software updates are available OTA, unless you're wanting modules updated for certain fixes. Every car has TSB and updates being needed constantly for specific issues, I guess the issue with the MME is that because it can receive OTA, everyone just wants the latest all the time. Hopefully that really comes to fruition.

I think you are either missing the point. I called the dealership, they called me back when THEY found a shop to do the work. Obviously, the glass shop was not up to the task so they sent the car back to the dealership. As did 4 other glass shops. (for both windshield and windscreen recalls)

Regarding software updates. Yes, I know they are OTA, I have been in IT for 30 years and manage 40k endpoints. I took delivery of my car in Feb. We are rapidly approaching a year and the same issues I had after week 1, I still have. Not to mention having to buy 4 new tires because no one had the tire the Mach E came with and had no hopes of getting one in any reasonable amount of time. (After a blowout that I had on 1 tire)

Then there is the issue of the parking brake engaging all by itself. That can be very interesting, I assure you. Then there are the PaaK issues, the seat issues, the gear selector issues, etc. And of course the roof and windshield recall issues.

My patience has just worn thin, very thin.

 

[mikenindorf]

Hi.
Got my MME in June.
i got the same recall. my local Ford dealership stated: (on a early November call to them)
They told me that I do not want to be the first to have it done. (????)Let the installer get some experience.
They will need the car for a week- no loaners until January 2022.
They have to bring in a glass specialist in.
They have to wait for the adhesive.
Crazy...

 

[RockwallRick]

Hi.
Got my MME in June.
i got the same recall. my local Ford dealership stated: (on a early November call to them)
They told me that I do not want to be the first to have it done. (????)Let the installer get some experience.
They will need the car for a week- no loaners until January 2022.
They have to bring in a glass specialist in.
They have to wait for the adhesive.
Crazy...

Still wait and see for me. I don’t see any need to rush into this!!

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