capt_jak_harkness
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- Jan 29, 2021
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- Mustang Mach E Premium
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Updated: SOLVED!
Solution: The Sync4 reset is to hold the volume rocker in the volumne down position and the right arrow key together for 10 seconds (both on the right side of the steering wheel). This resets the 15.5' touchscreen and in my case solved the issue! The screen came right back on and has worked since!
Original post
I have tried searching the forum and I can't find anything, but have any new owners had any issues with the touch screen going completely black and becoming unresponsive?
I have a loaner car for the day and when playing around with various settings the screen froze and went completely black! Nothing I do will get it to turn back on.
The strangest thing though is that when I put the car in reverse the backup cam comes on the screen just like normal. When I go to then switch gears to drive or some other gear it goes back to black.
Has anybody else had this issue? Any Ford engineers on here that can tell me how to reset the screen??
[SOLVED!}
The Sync4 reset is to hold the volume rocker in the volumne down position and the right arrow key together for 10 seconds (both on the right side of the steering wheel). This resets the 15.5' touchscreen and in my case solved the issue! The screen came right back on and has worked since!
Solution: The Sync4 reset is to hold the volume rocker in the volumne down position and the right arrow key together for 10 seconds (both on the right side of the steering wheel). This resets the 15.5' touchscreen and in my case solved the issue! The screen came right back on and has worked since!
Original post
I have tried searching the forum and I can't find anything, but have any new owners had any issues with the touch screen going completely black and becoming unresponsive?
I have a loaner car for the day and when playing around with various settings the screen froze and went completely black! Nothing I do will get it to turn back on.
The strangest thing though is that when I put the car in reverse the backup cam comes on the screen just like normal. When I go to then switch gears to drive or some other gear it goes back to black.
Has anybody else had this issue? Any Ford engineers on here that can tell me how to reset the screen??
[SOLVED!}
The Sync4 reset is to hold the volume rocker in the volumne down position and the right arrow key together for 10 seconds (both on the right side of the steering wheel). This resets the 15.5' touchscreen and in my case solved the issue! The screen came right back on and has worked since!
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