How to Enable Plug & Charge in 7 Steps

[NoMoShocks]

I had difficulty connecting to FordPass charging network even after I followed instructions above. It didn't work, got an error message, "Oops, ..... " I called the number listed for help at Ford. After seven transfers to different people (departments) and one hour on the phone, I was told an engineer would look into it. After all that, I remembered a problem I had about 10 years ago connecting to an important work function. IT told me that the browser was the issue. I thought, maybe this was the issue.

I was trying Google Chrome to get onto Ford Pass Network, all popup blockers off, etc. Didn't work. I then switched to Microsft Edge. I logged onto Ford.com. Bingo, it worked first time.

I think Ford has some work to do to educate both dealership and helpline employees.

When my job installed a complicated new system for the whole enterprise, they took a number of employees for an intensive 2 week off sight training program. These individuals were then the instructors for the next level.

When I went to the dealership, I was the first to actually drive a Mache E off the lot. I don't think the person "training me" had ever driven one. Perhaps had he been given a vehicle to drive for a week or two, after whatever training he had, he would have understood all the bugs.

It is a fine vehicle, but if roll out has these issues, that will be a big negative.

I got this twice on Google Chrome.

Trying again on MS Edge and will edit with a report of the result. May just need to do the 2 day wait as I just connected the car to my WiFi for the first time this morning. To busy just driving it around and staring at it until this morning.

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[Pcspilot]

I did test run on EA using plug and charge in the Milwaukee area near baseball stadium. Worked as advertised!

Not so for previous days experiment on a 5-10 year old EVGo installation at the local health food store. This device faulted twice and both their app and the instructions in FordPass were not intuitive.

 

[smp]

I tried the instructions given - thanks a million!

It appears that I've successfully completed the online activation on Ford.com, and I am now awaiting for the account info to trickle down onto my phone Ford Pass app.

Again, thanks a million for the detailed instructions. For this newbie, they were a real time-saver!

smp

 

[HRT_Florida913]

Today we did a little day trip to Boca Grande, beautiful scenery on Gasparilla Island in the Gulf of Mexico, Florida. On the way home we stopped at an Electrify America in Port Charlotte. After owning my MME for 5 weeks I was eager to finally try a DC charger. Normally I charge at home via my Juice Box or for free at the RSW airport, where I volunteer three times a week. Nice little benefit, by the way.
Anyway, at EA I was prepared to use their App if needed, but tried Plug and Charge first. I just plugged in, the car was initializing and the charge started after another 30 seconds. I was surprised and very happy with the result, Plug and Charge is working without any issues and tricks.
I stopped the charge after 4 minutes and 6kWh because I had more the 60% SOC left to make the 35 miles home. The 6kWh were as expected subtracted from my Ford miles.

Very happy with my first DC session.

 

[Illinibird]

Today we did a little day trip to Boca Grande, beautiful scenery on Gasparilla Island in the Gulf of Mexico, Florida. On the way home we stopped at an Electrify America in Port Charlotte. After owning my MME for 5 weeks I was eager to finally try a DC charger. Normally I charge at home via my Juice Box or for free at the RSW airport, where I volunteer three times a week. Nice little benefit, by the way.
Anyway, at EA I was prepared to use their App if needed, but tried Plug and Charge first. I just plugged in, the car was initializing and the charge started after another 30 seconds. I was surprised and very happy with the result, Plug and Charge is working without any issues and tricks.
I stopped the charge after 4 minutes and 6kWh because I had more the 60% SOC left to make the 35 miles home. The 6kWh were as expected subtracted from my Ford miles.

Very happy with my first DC session.

This is what I'm hoping for when I connect to an EA charger. Great job!

 

[ChasingCoral]

I tried the instructions given - thanks a million!

It appears that I've successfully completed the online activation on Ford.com, and I am now awaiting for the account info to triple down onto my phone Ford Pass app.

Again, thanks a million for the detailed instructions. For this newbie, they were a real time-saver!

smp

If the last step doesn't happen in a couple of days, call Ford.

 

[smp]

If the last step doesn't happen in a couple of days, call Ford.

Yeah, it didn't happen, and I called Ford after a couple of hours.

The Ford Pass person was not able to help, and handed me over to the next layer of assistance.

Finally, we found that the mistake I made was answering the verification e-mail from Ford on my computer, rather than on my phone. I confess that I have very few apps that I use on my phone, but that's another story. Apparently, I was supposed to answer the verification e-mail from my phone, so that both the site that the e-mail jumps to and the app on the phone could communicate. I don't understand anything more than this. Suffice it to say that the fellow who assisted me got everything up and running just fine.

For me so far, bravo to Ford Support!

smp

 

[CHeil402]

After 1 month and 9 days, Plug & Charge FINALLY turns on in the app. Probably be a while before I can see if it works in real life.

Did you do anything different or did you randomly try one time and it worked? I've had my car for 1 month and 1 day and still haven't been able to turn on plug and charge. Was able to do all the other steps, like signing up for connected services without issue. Still waiting to hear back from ford help.

 

[CHeil402]

Yeah, it didn't happen, and I called Ford after a couple of hours.

The Ford Pass person was not able to help, and handed me over to the next layer of assistance.

Finally, we found that the mistake I made was answering the verification e-mail from Ford on my computer, rather than on my phone. I confess that I have very few apps that I use on my phone, but that's another story. Apparently, I was supposed to answer the verification e-mail from my phone, so that both the site that the e-mail jumps to and the app on the phone could communicate. I don't understand anything more than this. Suffice it to say that the fellow who assisted me got everything up and running just fine.

For me so far, bravo to Ford Support!

smp

Do you mean you were able to do everything except turn on plug and charge in the app? That's where I am. Did you do anything to fix it or did the tech do it on the backend for you?

 

[smp]

Do you mean you were able to do everything except turn on plug and charge in the app? That's where I am. Did you do anything to fix it or did the tech do it on the backend for you?

The tech support person fixed it on their side.

Good luck!

smp

 

[Wyostang]

Did you do anything different or did you randomly try one time and it worked? I've had my car for 1 month and 1 day and still haven't been able to turn on plug and charge. Was able to do all the other steps, like signing up for connected services without issue. Still waiting to hear back from ford help.

Wish I could say I did something, but it appears that it just started working on it's own. I have tried it out since and has worked as advertised.

 

[dtbaker61]

It took some figuring out to enable Plug & Charge. It's only a 7 step process. So I figured maybe I'd share what I learned.

1. Log into my Ford.com account and click on My Ford Vehicles

2. Then click on Connected Services and walk through the process there (I've already done this so the screens won't match, but add your card info in here.)
Yeah it's a Ford Edge, LOL. This will start your free 250 kW trial and establish a default payment method.

If you get the message: NO CONNECTED SERVICES AVAILABLE. Then try again a day or

... so I'm attempting to activate, and it is failing after I hit the blue 'confirm activation' button.... I suspect because I took delivery 2/26/21, which was more than 60 days ago? I've been on hold for 20 minutes now and bounced around between 4 different customer assistance depts so far.

very frustrating

bounced and transferred twice more, on hold with Ford Marketing again...
800-334-4375
I am amazed and pissed off that I have to handle this by phone and cannot just send in an electronic 'trouble ticket' since they have access to my VIN and account...

finally spoke to a rep... with a grabled terrible connection, and got no help other than 'clear cookies and cache and try again. failed again, suggestion was 'try tomorrow'. Apparently no way to activate from their side, even though they have my cc number accepted earlier in the process.

REALLY frustrated now...

 

[ChasingCoral]

... so I'm attempting to activate, and it is failing after I hit the blue 'confirm activation' button.... I suspect because I took delivery 2/26/21, which was more than 60 days ago? I've been on hold for 20 minutes now and bounced around between 4 different customer assistance depts so far.

very frustrating

bounced and transferred twice more, on hold with Ford Marketing again...
800-334-4375
I am amazed and pissed off that I have to handle this by phone and cannot just send in an electronic 'trouble ticket' since they have access to my VIN and account...

finally spoke to a rep... with a grabled terrible connection, and got no help other than 'clear cookies and cache and try again. failed again, suggestion was 'try tomorrow'. Apparently no way to activate from their side, even though they have my cc number accepted earlier in the process.

REALLY frustrated now...

I called (800) 392-3673 and they were able to take care of it. That is the number from the Connected Services page.

 

[dtbaker61]

I called (800) 392-3673 and they were able to take care of it. That is the number from the Connected Services page.

nope, no help there.
they sent me back to the 800-334-4375

 

[Eraser]

I had done this weeks ago and got exited that was the missing link to make Plug & Charge actually work. I tried on 3 different chargers and it never worked as advertised. Each time I got "Charge Station Fault" after plugging in and waiting a few minutes. The only way I was able to get it working with FordPass was the manual process:

1. Find the charging station in the app
2. Selecting the charge station I'm parked at
3. Activating the specific charge plug

This process worked for me every time, but it is hardly as simple as "Plug & Charge". I'm sure it will work correctly eventually, but considering VW's own EV's don't do Plug & Charge on their own charging network (Electrify America) I'm not surprised it doesn't work consistently with the MME ?.

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