HVBJB Recall - 23S56

[electric-in-the-desert]

My vehicle is under the 23S56 HVBJB recall. I received an email from Ford on Monday that parts were now available for my VIN. Called my dealer today to have them order parts. Received a call back and was told that Ford has put a hold on ordering parts and performing the recall work. Was also told they had another MME in for the same recall that they had received the parts and were actively working to perform and when they plugged into the system, were told to stop performing the work. Dealer couldn't or wouldn't tell me what is the cause of the issue.

Now have to wait for Ford to clear up whatever the issue is . . . . .

There are issues with the current Powertrain updates causing 1 pedal faults. Unfortunately multiple MME services are paused because of this. There is a thread with more info somewhere around here.

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[Infinite_Jester]

My vehicle is under the 23S56 HVBJB recall. I received an email from Ford on Monday that parts were now available for my VIN. Called my dealer today to have them order parts. Received a call back and was told that Ford has put a hold on ordering parts and performing the recall work. Was also told they had another MME in for the same recall that they had received the parts and were actively working to perform and when they plugged into the system, were told to stop performing the work. Dealer couldn't or wouldn't tell me what is the cause of the issue.

Now have to wait for Ford to clear up whatever the issue is . . . . .

I wonder if our MME was the one in question because this happened to us today. Dropped off car on Thursday for repair since the dealership had the part and just told to pick up today.
Repair not done. Frustrating!

 

[awiginton]

I have a 2021 premium and have yet to receive a recall on the HVBJB and nothing on my vin number that shows any open recalls. It seems like I’m the only one in the free world that hasn’t had this done. 88k miles.

 

[Maquis]

I have a 2021 premium and have yet to receive a recall on the HVBJB and nothing on my vin number that shows any open recalls. It seems like I’m the only one in the free world that hasn’t had this done. 88k miles.

If you have an SR, the recall doesn’t apply to your car.

 

[FPLiptak]

Well, I was scheduled to have the 23S56 HVBJB Safety Recall done overnight (21-4X Job 1) and got a call from the service advisor this morning that they could not perform the service because:
1. The vehicle has been removed from the recall list.

After explaining that according to the Ford website the vehicle was still subject to the recall and the service advisor checked again and "voila" after re-checking it was still on the recall list. That is when it got strange.

When the appointment was scheduled the SA checked with the parts department and confirmed that the parts were in stock and that they would order another one for stock.

Now I am being told that in order to schedule the recall service I have to take the vehicle to the dealership so that they can verify the VIN (the vehicle was purchased at the dealership) and the mileage, then create a Repair Order so that they can then order the parts.

Is this just another hoop to jump through or what?????

 

[HuntingPudel]

<SNIP>
Is this just another hoop to jump through or what?????

Dealer to you: “Here is yet another hoop. Jump through it.” ??

 

[Mache_Nor]

All aboard the clown show! The HVBJB circus never disappoints.

 

[AKgrampy]

Well, I was scheduled to have the 23S56 HVBJB Safety Recall done overnight (21-4X Job 1) and got a call from the service advisor this morning that they could not perform the service because:
1. The vehicle has been removed from the recall list.

After explaining that according to the Ford website the vehicle was still subject to the recall and the service advisor checked again and "voila" after re-checking it was still on the recall list. That is when it got strange.

When the appointment was scheduled the SA checked with the parts department and confirmed that the parts were in stock and that they would order another one for stock.

Now I am being told that in order to schedule the recall service I have to take the vehicle to the dealership so that they can verify the VIN (the vehicle was purchased at the dealership) and the mileage, then create a Repair Order so that they can then order the parts.

Is this just another hoop to jump through or what?????

I do not know why but it does appear, based on many comments, that this step has been added to the recall process. Perhaps to attempt to smooth it out but I think they waited too late to implement it. Many, such as myself, jumped right in. Then they had a parts shortage, then a glitch in the software, etc. Sorry you have to deal with this but hopefully things work out in the end!

 

[LNFitz]

I have a 2021 premium and have yet to receive a recall on the HVBJB and nothing on my vin number that shows any open recalls. It seems like I’m the only one in the free world that hasn’t had this done. 88k miles.

Not the only one…Premium 21 job 2 and now getting totally mixed messages. Email that says part is available, but local Ford service and the 800 number both say “Not!”.

 

[Billyk24]

Not the only one…Premium 21 job 2 and now getting totally mixed messages. Email that says part is available, but local Ford service and the 800 number both say “Not!”.

That is why my Job 1 2021 Premium is going to wait several more weeks before checking at the dealership what the story is.

 

[lbj]

That is why my Job 1 2021 Premium is going to wait several more weeks before checking at the dealership what the story is.

I have a 2021 Job 1 Premium ER AWD. Parts were ordered by dealer in February. I got a call from the dealer on 4/24 saying that the parts were in and they could get me in on 5/14. They said the service would take two days and asked if I wanted a loaner (I said yes). Got a text confirmation from my service advisor today about the loaner. Fingers crossed that all goes well this week.

 

[PaulSch]

Well, I was scheduled to have the 23S56 HVBJB Safety Recall done overnight (21-4X Job 1) and got a call from the service advisor this morning that they could not perform the service because:
1. The vehicle has been removed from the recall list.

After explaining that according to the Ford website the vehicle was still subject to the recall and the service advisor checked again and "voila" after re-checking it was still on the recall list. That is when it got strange.

When the appointment was scheduled the SA checked with the parts department and confirmed that the parts were in stock and that they would order another one for stock.

Now I am being told that in order to schedule the recall service I have to take the vehicle to the dealership so that they can verify the VIN (the vehicle was purchased at the dealership) and the mileage, then create a Repair Order so that they can then order the parts.

Is this just another hoop to jump through or what?????

My dealer initially requested the same. Instead, I took a photo of my VIN # in the vehicle and sent that to them along with the mileage and they were able to start a repair order and order the required part. There should be no need to have to drive your vehicle all the way in to the dealer just to have them verify the VIN.

 

[lbj]

I have a 2021 Job 1 Premium ER AWD. Parts were ordered by dealer in February. I got a call from the dealer on 4/24 saying that the parts were in and they could get me in on 5/14. They said the service would take two days and asked if I wanted a loaner (I said yes). Got a text confirmation from my service advisor today about the loaner. Fingers crossed that all goes well this week.

I just wanted to follow up with my experience at The Ford Store in Morgan Hill. I dropped off my car on 5/14 and received a Ford Edge as a loaner. I was told the car would be ready by Thursday (5/16). On Wednesday morning, I received the Powertrain Malfunction notification on my Ford Pass app and assumed that was because they were doing the work. Wednesday afternoon, I got a text from my SA (Alison - she is awesome), saying my car was ready. I went in Thursday morning to drop off the loaner and pick up my car. The notification about the "recall gifts" was in the car and I drove away a happy camper. All in all a painless experience.

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