Intelligent Cruise Control error

[Murse-In-Airy]

I suspect that dealers are not following the SSM, TSB, FDRS directions closely enough, probably most common is skipping connecting the 12V charger/power supply.

I suspect that to be the case too. They also haven’t bothered to charge the car at all in the 48 hours they have had it. If they won’t charge the HVBattery, I suspect they aren’t supplying power to the 12v battery either.

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[Tanger]

I suspect that to be the case too. They also haven’t bothered to charge the car at all in the 48 hours they have had it. If they won’t charge the HVBattery, I suspect they aren’t supplying power to the 12v battery either.

Almost scared to ask, but were they able to apply the TSB today?

 

[Murse-In-Airy]

Almost scared to ask, but were they able to apply the TSB today?

So…. In the continuation of the saga……

Today…. TODAY they tell me that the IPMA module DID update. Which yesterday, when they told me that it wouldn’t take the update…Breeves could see the IPMA had indeed updated. SO I guess yesterday there was a miscommunication. Today they tell me that the update completed but that the speed sign recognition error persists. THAT is what they have a call out to Ford about.
I call up the TSB showing the update is step 3 of 5 and ask since the update worked did they do step 4 and 5 which are camera alignment procedures. The Service Rep can’t tell me. So I go to get the car pending a call back from Ford to tell the dealer how to resolve this. The Rep gives me a sheet of paper showing what was done and NOWHERE does it specify the camera alignment was completed. Only that the IPMA was updated. I think I know why it still doesn’t work but someone in the back swears they did the camera alignment. Im a nurse. If it isn’t documented, it was never done. Hopefully the rest of the world doesn’t have to deal with that kind of PITA but hopefully you can see where I'm coming from.
So, the car is home. Safely in the garage. Charging (since the never bothered to plug it in the whole 2 1/2 days they had it). And whenever they talk to Ford, we’ll try this shit show all over again.

 

[Tanger]

So…. In the continuation of the saga……

Today…. TODAY they tell me that the IPMA module DID update. Which yesterday, when they told me that it wouldn’t take the update…Breeves could see the IPMA had indeed updated. SO I guess yesterday there was a miscommunication. Today they tell me that the update completed but that the speed sign recognition error persists. THAT is what they have a call out to Ford about.
I call up the TSB showing the update is step 3 of 5 and ask since the update worked did they do step 4 and 5 which are camera alignment procedures. The Service Rep can’t tell me. So I go to get the car pending a call back from Ford to tell the dealer how to resolve this. The Rep gives me a sheet of paper showing what was done and NOWHERE does it specify the camera alignment was completed. Only that the IPMA was updated. I think I know why it still doesn’t work but someone in the back swears they did the camera alignment. Im a nurse. If it isn’t documented, it was never done. Hopefully the rest of the world doesn’t have to deal with that kind of PITA but hopefully you can see where I'm coming from.
So, the car is home. Safely in the garage. Charging (since the never bothered to plug it in the whole 2 1/2 days they had it). And whenever they talk to Ford, we’ll try this shit show all over again.

I'm starting to think I should wait to hear what your dealer heard back from FoMoCo before taking mine in. This all sounds awful...

 

[Marc S]

So…. In the continuation of the saga……

Today…. TODAY they tell me that the IPMA module DID update. Which yesterday, when they told me that it wouldn’t take the update…Breeves could see the IPMA had indeed updated. SO I guess yesterday there was a miscommunication. Today they tell me that the update completed but that the speed sign recognition error persists. THAT is what they have a call out to Ford about.
I call up the TSB showing the update is step 3 of 5 and ask since the update worked did they do step 4 and 5 which are camera alignment procedures. The Service Rep can’t tell me. So I go to get the car pending a call back from Ford to tell the dealer how to resolve this. The Rep gives me a sheet of paper showing what was done and NOWHERE does it specify the camera alignment was completed. Only that the IPMA was updated. I think I know why it still doesn’t work but someone in the back swears they did the camera alignment. Im a nurse. If it isn’t documented, it was never done. Hopefully the rest of the world doesn’t have to deal with that kind of PITA but hopefully you can see where I'm coming from.
So, the car is home. Safely in the garage. Charging (since the never bothered to plug it in the whole 2 1/2 days they had it). And whenever they talk to Ford, we’ll try this shit show all over again.

Well at least they did some work on your car. I’m going on day 4 of mine sitting at the dealership waiting for the “technician” to get to it and it has yet to be plugged into a charger. But good new is the Service Advisor said i could hold onto the loaner.

 

[Ford Motor Company]

And the saga continues. Hope you don’t mind me hijacking your thread @Tanger but I figure you want to hear my tale of woes as well.
Dealer called me this morning at about 8:30. Said they started the update and went home last night. Update failed and they would restart it again this morning. Work got busy and I didn’t have time to bug them.
Caught a break at 3:30 and asked for an update. Was told the second attempt at updating failed and they were waiting on a call from technical support at Ford to tell them what to do. But in the meantime I could come get my (her) car.
So, two days without the car and they accomplished jack ? AND I have NO idea when they’ll pull their head out enough to figure out how to do an update.
They ran the PAAK update on both cars with no problem, so I thought I could trust them.

Good morning! Can you please send over a message with your VIN so I can look into these software update issues on my end? I would like to see what I can do to assist.

 

[Maquis]

It's really not that complicated. Most of the reports on here indicate that the dealers don't want to do the updates. The techs are trained. They have been updating modules for well over a decade. Warranty flat rate times suck in general, and especially for module updates. The dealer and the tech make a lot more money doing customer pay work. Some dealers will prioritize CP work almost to the exclusion of warranty work.

I've had exceptionally good service from my dealer. When it went in for the PAAK update, they checked everything and found other updates that were needed and applied them also. I talked to the tech who did my car and he says he hooks up a 12V charger, and initiates updates. He doesn't need to sit there and watch it - he can do other jobs while periodically checking the updates. This somewhat mitigates the issue you raise about not wanting to do updates because of the low reimbursement rates. The updates took most of the workday, but I doubt the tech spent more than 2 hours actually working on it.

 

[Marc S]

I've had exceptionally good service from my dealer. When it went in for the PAAK update, they checked everything and found other updates that were needed and applied them also. I talked to the tech who did my car and he says he hooks up a 12V charger, and initiates updates. He doesn't need to sit there and watch it - he can do other jobs while periodically checking the updates. This somewhat mitigates the issue you raise about not wanting to do updates because of the low reimbursement rates. The updates took most of the workday, but I doubt the tech spent more than 2 hours actually working on it.

This exactly. Bring it in, hook it up and check how the updates are going periodically. They don’t need to sit there and watch it update. It is now Friday and my car has been at the dealer since Tuesday morning sitting in their parking lot waiting for “one of the few trained’ mechanics to start a 3 hour update on it.

 

[BMT1071]

This exactly. Bring it in, hook it up and check how the updates are going periodically. They don’t need to sit there and watch it update. It is now Friday and my car has been at the dealer since Tuesday morning sitting in their parking lot waiting for “one of the few trained’ mechanics to start a 3 hour update on it.

There's also space and tool availability to consider.
Your situation definitely sucks and it shouldn't take this long. I'm just trying to shed some light on how service departments operate and why it might not be as easy to get things done as most people want/expect it to be.

 

[Marc S]

There's also space and tool availability to consider.
Your situation definitely sucks and it shouldn't take this long. I'm just trying to shed some light on how service departments operate and why it might not be as easy to get things done as most people want/expect it to be.

OK. but just a thought, if you don't have the space or the tools available then don't make the appointment. I waited over a week for the appointment to bring it in, and I told them what it was for. They should have had the space and tools available or not given me the appointment. Its not a one day delay, its now Friday closing time coming at the dealership and still nothing

 

[BMT1071]

OK. but just a thought, if you don't have the space or the tools available then don't make the appointment. I waited over a week for the appointment to bring it in, and I told them what it was for. They should have had the space and tools available or not given me the appointment. Its not a one day delay, its now Friday closing time coming at the dealership and still nothing

It's next to impossible to know if there will be a open bay and whether or not the VIM(s) will be in use at any given time. Jobs end up taking longer than expected. There are emergency drive up/tow in customers to deal with. Techs call in sick. In all my years working at dealerships I was never envious of the schedulers. You need to stay busy enough to keep the techs satisfied so they don't quit, but not so busy that the vehicles aren't getting through the shop in a timely manner.

 

[Marc S]

It's next to impossible to know if there will be a open bay and whether or not the VIM(s) will be in use at any given time. Jobs end up taking longer than expected. There are emergency drive up/tow in customers to deal with. Techs call in sick. In all my years working at dealerships I was never envious of the schedulers. You need to stay busy enough to keep the techs satisfied so they don't quit, but not so busy that the vehicles aren't getting through the shop in a timely manner.

So you are saying that holding a customers car (acquired from that dealership) for 5 days for a 2 hour update is acceptable. I have to respectfully disagree. Especially when the Service Advisor is giving you text updates that the car is being worked on and you can plainly see from the Fordpass app that it is not.

 

[one5460]

So you are saying that holding a customers car (acquired from that dealership) for 5 days for a 2 hour update is acceptable. I have to respectfully disagree. Especially when the Service Advisor is giving you text updates that the car is being worked on and you can plainly see from the Fordpass app that it is not.

With dealers in general, lying to customers is a normal acceptable business practice. And the honest people (from the mechanics on back) don't last.

 

[BMT1071]

So you are saying that holding a customers car (acquired from that dealership) for 5 days for a 2 hour update is acceptable. I have to respectfully disagree. Especially when the Service Advisor is giving you text updates that the car is being worked on and you can plainly see from the Fordpass app that it is not.

I never said it was acceptable. I'm just giving you some reasons for why it is the way it is.

 

[BMT1071]

With dealers in general, lying to customers is a normal acceptable business practice. And the honest people (from the mechanics on back) don't last.

Unfortunately that's mostly true. Sometimes though it's just the inability of the service advisor to put the truth into layman's terms. The sales/finance departments on the other hand are almost universally full of ?. ??

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