Issues Coming Up Before Accepting Delivery

[Bonesaw45]

I managed to find a dealer that sells Mach E’s off the lot without an up charge. Unfortunately when I went in today the comfort/tech package car I was looking at had been sold the day before. Fortunately they had just gotten the Demo car up over 2k miles so it was available for sale. I was a little concerned about this but its a positive thing in retrospect.

They linked my Ford Pass before I left so I would be able to get some points when the transactions went through. They needed to keep the car to update it and detail it as one of the employees was driving the car around to get the mileage up so they can sell it, the employee had been using it as a daily driver for a couple weeks. I left the dealership at 12:30, at 1:14 I was getting Powertrain Malfunction/Reduced Power and High-Voltage Battery Warnings. This correlates with the fact that I saw them roll the car back into the shop as I was leaving at 12:30

Now the dealer says that these alerts I received were due to them applying some updates as the prepared the car for delivery. On one hand, if this car wasn’t someone’s daily driver for a couple weeks, I would be extremely concerned. On the other hand I’m now reading people’s experience with this and I’m worried I’ve put a deposit down on a Lemon.

Should I consider not accepting delivery? Anything I can ask the dealer to do to confirm the car is ok before accepting delivery? Is it too much to ask them to look at the battery? It honestly looked like someone was using this car, while it came off as unprofessional I feel like if there were issues with the car they would have declared themselves while this person was commuting to and from work (the same commute I’ll be taking with the vehicle).

Sponsored

 

[BMT1071]

I got this error the day I picked my car up. No symptoms that day and no issues since then. I chalked it up to a glitch in the matrix. YMMV.

 

[Nklem]

Let the dealer fix it and you take it for an extended test drive. Ask for a day or two,. It still has the factory warranty so I would not be concerned. It would not make sense for dealer to have a demo with issues either as no one would buy or order a car. Maybe it was the poor update install. Mine was bricked for 15 minutes during the PAAK recall. It’s been fine since. Also, get a commitment for a loaner if it needs future service. You could ask them to scan codes and make sure it has none. Do not forget about a second key fob Too. Consider a premium care warranty too. Mine is 8 years 100k miles for $1665.

 

[Bonesaw45]

I already purchased the additional warranty which covers the loaner car. I guess I’ll just have to wait and see. If we have issues with this car my wife will murder me hahaha

 

[TRP]

I already purchased the additional warranty which covers the loaner car. I guess I’ll just have to wait and see. If we have issues with this car my wife will murder me hahaha

Well, if she murders you it will no longer be your problem ?‍

 

[RockwallRick]

I helped our local dealer out by putting 1500 miles on their demo car which pushed it up over the 2000 mile limit!

 

[theo1000]

Keep an eye on it. I too bought a demo car but with low mile son it. For most the alert seems to clear. Make sure your warranty and mileage starts when you buy the car. I had a small snafu with that but it was fixed.

 

[Brutakus]

My car had an issue with charge port faults which led to the same Powertrain malfunction you had. There was a service bulletin for the exact problem I had and I brought it to a dealer, told them what TSB it was, and they installed the update for that TSB and I was out in less than an hour driving and haven't had any problems since.

If these apply, go to your dealership with this info

https://www.macheforum.com/site/thr...t-level-3-dc-fast-charging-station-evse.7193/

• 2021 Mustang Mach-E
• Built on or before 04-May-2021
• One or more of the following conditions:
- Illuminated powertrain malfunction (wrench) indicator with DTCs U3000:16, U3000:64, U3000:04 and/or U3000:45 in the OBCC module
- The HV battery will not charge using a level 3 DC fast charging station/EVSE

(Service tech told me they actually really appreciate having the possible TSB on hand from you- saves a good bit of time at the dealer)

 

[ChasingCoral]

My car had an issue with charge port faults which led to the same Powertrain malfunction you had. There was a service bulletin for the exact problem I had and I brought it to a dealer, told them what TSB it was, and they installed the update for that TSB and I was out in less than an hour driving and haven't had any problems since.

If these apply, go to your dealership with this info

https://www.macheforum.com/site/thr...t-level-3-dc-fast-charging-station-evse.7193/

• 2021 Mustang Mach-E
• Built on or before 04-May-2021
• One or more of the following conditions:
- Illuminated powertrain malfunction (wrench) indicator with DTCs U3000:16, U3000:64, U3000:04 and/or U3000:45 in the OBCC module
- The HV battery will not charge using a level 3 DC fast charging station/EVSE

(Service tech told me they actually really appreciate having the possible TSB on hand from you- saves a good bit of time at the dealer)

THIS!

Make sure the dealer applies all applicable TSBs and updates the car to the latest software.

Sponsored