Mach E has been being serviced for over 18 months now!

[Papa T]

Dude! how come you have not filed for a lemon buyback? 18 months? Unless they gave me a Ferrari as a loaner and gave a massage, cigar and whiskey every time I called there is no way I would have been so patient.

Dude, LOL, read my original post and follow up posts. That’s exactly what I’ve done, and Ford has told me I don’t qualify. That’s what has me frustrated. I’m now in the process of moving on to my next option.

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[azerik]

This is just, wow.
Kudos to you for managing to keep your cool on all of this.
This is by far the worst situation I have heard.

 

[HuntingPudel]

<SNIP>
I also wish the mustang on the door sills was still metal it’s little and minor but ….

I am toying with the idea of a Start button. I am replacing the scuff plates. Lot? Naah. It’s a great idea but it has too many issues. ?‍?

 

[HuntingPudel]

Dude, LOL, read my original post and follow up posts. That’s exactly what I’ve done, and Ford has told me I don’t qualify. That’s what has me frustrated. I’m now in the process of moving on to my next option.

That amount of time is just out of this world. I hope an equitable resolution happens soon for you. ??

 

[Kabish]

My understanding is that they have installed a new HBV and cannot get the software to install or sync correctly.

I actually just got my car back about two weeks ago having the same recall done. I'm also on a 2021 Job 1 car, CalRoute 1. They had the same issue, there was 1 module that would not take the update. I guess it was not taking at all at first, then they were able to get it to take, but it would crash and fail half way through. After about three weeks however they were able to get the module to take the update with assistance from Ford. I forget which one it was, I think they mentioned it in the paper work, just need to find it

 

[CarlosLu]

Sent you a DM. Thanks for all the help.

@Papa T can you please send me also your VIN to follow you issue with the dealer. Thanks

 

[enhost]

Dude, LOL, read my original post and follow up posts. That’s exactly what I’ve done, and Ford has told me I don’t qualify. That’s what has me frustrated. I’m now in the process of moving on to my next option.

DUDE! LOL. Ford tells you don't qualify and you take their word for it? I am pretty sure a good lawyer would not agree with them. Well hope you solve this, eventually at this pace.

 

[CalGal]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

Why do you even put up with this? It’s ridiculous. It should have ended after they had your car for even one month.

 

[Papa T]

I felt like since I had expressed my unhappiness with how Ford was handling my buyback request that I should post to update that Ford reversed their position. I have been able to get into a new 2024 MME GT for basically what was left in payments on my old 2021 Premium MME. Obviously, I'm still not a fan of the path this all took, but in the end I'm pretty satisfied with being able to get into a new, and "upgraded" GT version and not take all of the depreciation hit I would have with a regular purchase. Not much was left, payment wise, on my original 2021, since I had been keeping up with all of my payments.

I appreciate everyone's support and suggestions. @Mike G and @rugedraw were especially helpful in pulling what they could on my FDRS information, and the information that @GreaseMonkey gave on the Magnuson-Moss Warranty Act was also very helpful.

 

[Lite2]

OMG...
I can't believe all you went through!!

 

[AllenXS]

I felt like since I had expressed my unhappiness with how Ford was handling my buyback request that I should post to update that Ford reversed their position. I have been able to get into a new 2024 MME GT for basically what was left in payments on my old 2021 Premium MME. Obviously, I'm still not a fan of the path this all took, but in the end I'm pretty satisfied with being able to get into a new, and "upgraded" GT version and not take all of the depreciation hit I would have with a regular purchase. Not much was left, payment wise, on my original 2021, since I had been keeping up with all of my payments.

I appreciate everyone's support and suggestions. @Mike G and @rugedraw were especially helpful in pulling what they could on my FDRS information, and the information that @GreaseMonkey gave on the Magnuson-Moss Warranty Act was also very helpful.

Great to hear. Hope it now goes smoothly.

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