Mach E has been being serviced for over 18 months now!

[jay1122]

18 months in shop. Is it even real? Was it somehow forgotten in the shop for a year until someone realized they have this car to repair? Ford should just scrap the car if it is not repairable.

Sponsored

 

[rugedraw]

To anyone doubting this thread: This car has legit issues and does seem to have been in the possession of a dealer for a very long time. I cannot speak intelligently as to what the problem is or when it started. Whatever is going on here is well beyond my scope of knowledge and anything I can do.

 

[Womps]

Ford might look into your problem SOON! After all that is Fords favourite word.

 

[Sikkun]

Here's how I honestly look at it. To me it seems rational, but maybe it is bizarro.

If I am one of thousands of people that owns a car, and someone else has a strange experience, am I going to change my opinion of the car? Is my singular experience going to change your opinion, good or bad, about the car?

Sir, you are on the internet. You were supposed to sue Ford at the suggestion the car might go to the shop and by now you should have burned down every dealership from your place to Michigan.

Joking aside. Really hope they resolve your issues properly, because if you talk to them like you do on here you have been a saint compared to 99% of customers they have to deal with.

 

[Kismit]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

I had a '22 that was in the shop a few times the last one for six weeks straight. I contacted the buy back department and it took about six more weeks for them to make an offer. It's been almost a month and the other vehicle is still on my account and I had to make a payment even though it's not in my possession. It's been a bit of a rough ride but I am hopeful for it to resolve. I bought a '24 and there are features I had on my 22 that I miss but am hopeful I'll get used to this one. I really want an EV that's just a bit taller than the MME as I'm more of an SUV kinda girl. I can put you in touch with my rep at Ford and see if that would help?

 

[67 Stang Convertible]

I had a '22 that was in the shop a few times the last one for six weeks straight. I contacted the buy back department and it took about six more weeks for them to make an offer. It's been almost a month and the other vehicle is still on my account and I had to make a payment even though it's not in my possession. It's been a bit of a rough ride but I am hopeful for it to resolve. I bought a '24 and there are features I had on my 22 that I miss but am hopeful I'll get used to this one. I really want an EV that's just a bit taller than the MME as I'm more of an SUV kinda girl. I can put you in touch with my rep at Ford and see if that would help?

What features do you miss?

 

[Kismit]

The on button lighting up(sometimes I can’t tell if I turned it off) and one had the rear lift gate operational by foot

I also wish the mustang on the door sills was still metal it’s little and minor but ….

 

[Dear_OP]

OP has alot of patience I tell ya that. I would've gone to the news outlet. Get consumer advocate journalist involved.
So your vehicle sits in a dealership lot rotting away and depreciating. Ecological habitat may have already set in while under the sun and rain. Therefore turning it to a truly green vehicle.

 

[waldo1949]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

I would consider getting a good lawyer and moving from AL to a more consumer friendly state.

 

[DennisD]

Here's how I honestly look at it. To me it seems rational, but maybe it is bizarro.

If I am one of thousands of people that owns a car, and someone else has a strange experience, am I going to change my opinion of the car? Is my singular experience going to change your opinion, good or bad, about the car?

Let me try putting it another way. If I bought a Toyota Camry that hundreds of thousands of people have driven hundreds of thousands of miles, but mine has broken down constantly, does that mean I never buy another Toyota Camry again. Maybe some people think that way. I don't. I really don't think it's bizzaro; it's just not getting overly emotionally involved in my experience when the data shows something different. Now, I don't think the Mach E has the same reliability as the Camry. I'm ok with that. It does, at least according to Consumer Reports, (https://www.consumerreports.org/car...on-latest-car-reliability-survey-a9891586663/) have a pretty decent reliability rating (second best among EVs).

I drove my car for two years and saved about $150 to $200+ per month in the difference between gas costs and electric costs when charging at home. I've only used a public charger a handful of times on a 1000 mile round trip. I loved the way it drove. I liked the technology. I liked the money it saved me. I liked getting into a "full" car everyday and never having to stop for gas. I have driven many other Mach E's since mine has been in the shop. I've liked the experience in all of them better than I have other vehicles. Is that strange? I have had this bad experience, but most others have not. I hope that Ford will come through for me, but I am VERY disappointed that they turned me down in their Buyback program, and I am working out what my next options are.

I'll see where this takes me next, but I'm not going to let any experience change my peace of mind. How someone else treats me is totally out of my control. How I respond to it is 100% on me and how I decide to live with it. No one can touch or affect that. I am always in control of how and how much I chose to enjoy my life.

Sorry, didn't mean to get philosophical there at the end.

I am curious though, you have a 2022 Mach E? Do you like yours? What has your experience been? Truly curious.

Thanks for the reply. Like I have said before, you seem like a very patient man that is very nice. Ford should have never allowed this to happen and that is where I think they may be taking advantage of a "nice person". The ole' saying "nice people finish last", unfortunately appears to have been used in this scenario.

The money savings that you had is out the window now and can never be recouped. If you were saving (like you said) $150 per month, that alone would be $2,700 you will not get back along with the depreciation on a car that was not driven.

To put it another way, I am guessing that you paid a hefty price if you purchased new in 21 so I am going to guess you have 50 k in it. A conservative 4% return on 50k in 1.5 years would be $3,000. Now if you add $2,700 to $3,000 that would be a loss of $5,000. That is assuming you get the car back today. You normally wouldn't be able to factor in depreciation like this but if you literally didn't have your car, it would be like having money laying on a table and just staring at it rather than working for you.

Now add into the equation the stress that Ford has given you and it amounts to a hefty sum both figuratively and literally.

With that being said, I would have been livid with the situation and would have aggressively pursued other options well before the year and a half mark. The entire event is obscene at the least and I am amazed you are taking this in stride with little relative pushback. My hats off to you and I admire your patience but like I have stated earlier, they (Ford) is taking advantage of your kindness.

You asked about my car. In an earlier post on this thread I stated that Ford had my car for a little over a month in the shop. When I first got the car I loved it. I now regret purchasing this car and I will never purchase another one (unless they change it drastically).

The car ride is bouncy and the build quality along with the tech. quality is subpar. For the price paid for the car, it is by far the poorest quality car I have ever owned. I am amazed to see how many people still like their car let alone "love" it? I don't get it but to each their own.

Now throw in the issues I have had when the car was effectively bricked, I now hate the car. I most likely will get rid of it this coming Spring and I will have a huge relief of seeing it in my rear view mirror when that day happens.

I used to own a 2008 Corvette and the same happened with that. I first loved it and then hated it. The build quality was subpar and I started to have issues with it and I regretted purchasing it soon after. I have owned many Toyotas, Hondas and other non-domestic brand cars and it makes me upset that many domestic brands are pure crap in comparison.

In any event, I do wish you the best of luck. I hate to see this happen to "nice" guys but it is what it is.

Take Care,

 

[enhost]

I was a pretty early member of the forum, after I pre-ordered and purchased a Job 1 Premium Edition Mach E. I took delivery in March of 2021, and anyone can see from my post history that I have been a true fan of the car. I have been more of a lurker of late but thought I would enter the fray again to share what I think is a pretty unique and unfortunate experience.

In May of 2023 I received the Powertrain Malfunction warning and took my Mach E into my local dealer. It is still there. I have not been able to drive it since. I have read a fair amount of horror stories about dealerships on the forum, and I would like to express that I feel like my dealer has treated me very well. I have received outstanding communication, service, and support from them. I truly cannot speak more highly of them and how they have handled this situation. Throughout the 18+ months, they have made sure that I have a loaner vehicle available to me and have kept me well informed. It's been an interesting stretch of getting to drive a pretty wide variety of new Ford vehicles. Their team and service manager have been outstanding.

I am not nearly as satisfied with the support that I have received from Ford corporate though. I am one of the original Mach E purchasers, put in my early reservation before the cars were being built, and I believe that I am one of the first people in Alabama to have received delivery. I wish that an early adopter and promoter of the vehicle would receive a little more love from Ford.

A couple of months back I applied for Ford's Buyback program, thinking that having been without my vehicle for over a year that might illicit some help from them. Full disclosure, my car was two years old and had 40,000 miles on it, when the Powertrain Malfunction took place, although I had experienced software issues with the car from very early on in my purchase. Ford looks heavily at the lemon law regulations in your state to determine if they will assist in a buyback. Unfortunately, Alabama's lemon law is fairly restrictive, and I was turned down by Ford. I was told that they would work with my dealer to solve my problem.

I am a couple of months later now, and I have a Ford representative who is assigned to me who tries to keep me up to date on my progress, or lack thereof. In my latest update I have been told that the "dealership is still waiting on Ford to release a software update for the vehicle repair." This has more or less been the status of my car for most of the time that it has been in service. Ford acknowledges that the problem resides with them, but seems to be fine leaving me waiting for I don't know how much longer.

Sorry for the wall of text. I was hoping to be informative and fair in my understanding of the situation. Unbelievably, I will add that I still very much love this car. It is the perfect fit for my driving needs, and I believe that my experience, as far as length of time being without my car, is an outlier and not the norm. I have no idea how much my experience with Ford corporate and their support of a customer is common or not, though. I don't have enough experience with that data to know.

I am curious what others might think. My car was two years old and had 40,000 miles on it. Does that mean I am out of luck and this is expected behavior of a corporation trying to look after their bottom line?

Dude! how come you have not filed for a lemon buyback? 18 months? Unless they gave me a Ferrari as a loaner and gave a massage, cigar and whiskey every time I called there is no way I would have been so patient.

 

[Snakebitten]

Depending on the loaner(s) I might be tooling around in on Ford's dime? I could find my fuse lengthening one day at a time myself. ?

 

[Kismit]

Depending on the loaner(s) I might be tooling around in on Ford's dime? I could find my fuse lengthening one day at a time myself. ?

When I had my last rental for 6 weeks they said they'd reimburse me for gas but NEVER did. They did pay for the rental but....

 

[DennisD]

Dude! how come you have not filed for a lemon buyback? 18 months? Unless they gave me a Ferrari as a loaner and gave a massage, cigar and whiskey every time I called there is no way I would have been so patient.

Seems unreal, doesn't it?

 

[Kamuelaflyer]

Dude! how come you have not filed for a lemon buyback? 18 months? Unless they gave me a Ferrari as a loaner and gave a massage, cigar and whiskey every time I called there is no way I would have been so patient.

Not eligible under his state's laws.

Sponsored