Mach-E Stop Ship Mystery

[shutterbug]

USPS is the one delivering the package. Ford is using 3rd parties. Again, not comparable. Also, USPS has a habit of delivering my package to the wrong house. Compared to UPS/FedEx, they are utter crap.

Come on, get real.

Every outfit I order from, provides tracking status as well. If you are saying that Ford doesn't know where each car is during it's journey, then they're more hopeless than I thought. If they know, but don't want to say, that's just plais asshattery.

I only used USPS as an organization that is hopelessly mired in old technology, yet has been able to get better. Ford is still partying like it's 1949.

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[shutterbug]

Just sent a birthday gift to my Dad. USPS 2-day, NY to Fla, $41 for 11 pounds....took 4.5 days.
Tracking showed it arrive in Rochester at the end of day 1, in transit until the morning of day 5 when it appeared in Ybor City, then seemingly accurate tracking till it was delivered.

That's tracking, of a sort, but not very impressive. Not timely shipping either, and that's what USPS does. I have nothing against USPS, but this disappointed me.

My car took 2 months to get to me. Yet according Ford, it is still between Mexico and my dealer. That's not tracking of any sort.

 

[efisher]

Mine was too as well as another issue I learned about but I'm not quite sure what it is. Whatever it was, it required my MME be sent to Michigan.

But this delay will make me miss the deadline to qualify for the NJ EV rebate. If they recalled it after I took possession it would have saved me $5,000.

 

[mixduptransistor]

Every outfit I order from, provides tracking status as well. If you are saying that Ford doesn't know where each car is during it's journey, then they're more hopeless than I thought. If they know, but don't want to say, that's just plais asshattery.

I only used USPS as an organization that is hopelessly mired in old technology, yet has been able to get better. Ford is still partying like it's 1949.

Ford doesn't operate the railroad and they don't operate the trucking companies that connect the rail to the dealer lot

I'm sure they'd like the process to be better, but they can't go to KCS or Norfolk Southern and make all kinds of demands, the railroads will just tell them no, and what are they going to do about it? Nothing, because it's not like there are 15 railroads serving the plant

This can't change overnight and they are working on it. We are not even into the first 50,000 of these cars to be built and the whole order, build, and shipping process is brand new. It's going to have bugs and kinks to work out. They'll get there

 

[shutterbug]

Ford doesn't operate the railroad and they don't operate the trucking companies that connect the rail to the dealer lot

So? Other than Amazon, no company operates its own shipping.

I'm sure they'd like the process to be better, but they can't go to KCS or Norfolk Southern and make all kinds of demands, the railroads will just tell them no, and what are they going to do about it? Nothing, because it's not like there are 15 railroads serving the plant

I actually think Ford gets this kind of information. It's not like Ford put cars on a train in Mexico and then just hopes for the best. The know when the car is transferred from one train to another, or a trucking company. And yes, they can make demands. Everyone else does. Why must the car industry stay mired in 19th century, while everyone else has moved to 21st.

This can't change overnight and they are working on it. We are not even into the first 50,000 of these cars to be built and the whole order, build, and shipping process is brand new. It's going to have bugs and kinks to work out. They'll get there

Seriously?! The only thing that is new is the reservation/ordering process. That's the part that worked well. Ford has been building cars and shipping them to dealers for over a 100 years. I understand that this time around Ford had additional challenges, but I don't think that they were prevented from keeping track of hundreds of million dollars in inventory.

 

[back_at_it_19]

Comparing USPS to Ford is not a fair comparison. Its not even the sector. Ford has to compete with their competitors, not USPS.

Ford doesn't operate the railroad and they don't operate the trucking companies that connect the rail to the dealer lot

I'm sure they'd like the process to be better, but they can't go to KCS or Norfolk Southern and make all kinds of demands, the railroads will just tell them no, and what are they going to do about it? Nothing, because it's not like there are 15 railroads serving the plant

This can't change overnight and they are working on it. We are not even into the first 50,000 of these cars to be built and the whole order, build, and shipping process is brand new. It's going to have bugs and kinks to work out. They'll get there

Exactly. Ford is not the actual shipping companies. And the shipping companies are definitely not Fedex or ups. I’m sure if you’re willing to pay say $2500 for shipping you might be able to get a system that tracks better.

 

[wareagle1440]

Ford doesn't operate the railroad and they don't operate the trucking companies that connect the rail to the dealer lot

I'm sure they'd like the process to be better, but they can't go to KCS or Norfolk Southern and make all kinds of demands, the railroads will just tell them no, and what are they going to do about it? Nothing, because it's not like there are 15 railroads serving the plant

This can't change overnight and they are working on it. We are not even into the first 50,000 of these cars to be built and the whole order, build, and shipping process is brand new. It's going to have bugs and kinks to work out. They'll get there

Sorry but this is not a reasonable argument. You're saying that one of the largest manufacturers in North America doesn't have the clout to ask for tracking from a railroad company? Also this is not the first vehicle built in Mexico and transported to the US. Ford has four plants in Mexico and has been building there, off and on, since 1925. And if you think Ford doesn't know where every single one of the vehicles goes, you're not living in the same century as the rest of us.

I called KCS and found out that my rail car had been unloaded and you're telling me Ford can't get and relay the same information? With all due respect, I have a very hard time believing that. KCS says they can get that info on their own website, so they offer it. Railroads and trucking companies all have logistics divisions that exist just for this reason.

Now if you want to say that they don't need to provide us with that information in the first place, that's one thing (aka don't provide the consumer the pizza tracker). But they chose to put the pizza tracker on their website. They chose to give us ETA. They chose to move in the same direction the market was moving. Therefore they opened themselves up to criticism on this front. And quite frankly they're only moving where the world market is moving in terms of the consumer knowing where their good are.

For me this information is important because I have a lease ending and I actually need a car for my day-to-day life. I can't just use my wife's car as her job requires her to be able to drive somewhere at a moment's notice. So knowing that when I order my car on July 7, 2020 that it will arrive before my lease ends is important, otherwise I have to make different plans.

So asking for when my car might arrive is not unreasonable for me personally. Asking for Ford to hold up their end of the communication cable that they chose to set up, is again not unreasonable. Yes some people are angry because the ball keeps moving, even though they can cope with it. But people get to decide for themselves where their breaking point is. That's the point of the free market and personal choice. We all get to make decisions we believe fit our lives, philosophies, etc. best. For me personally, I'm unhappy with the communication issue. If not for some people trying to mend fences, I would have moved on. But they did.

 

[mixduptransistor]

So? Other than Amazon, no company operates its own shipping.

And, in the general consumer shipping world there are numerous competitors from UPS, FedEx, DHL, and USPS that have driven each other to improve their tracking and transparency.

I actually think Ford gets this kind of information. It's not like Ford put cars on a train in Mexico and then just hopes for the best. The know when the car is transferred from one train to another, or a trucking company. And yes, they can make demands. Everyone else does. Why must the car industry stay mired in 19th century, while everyone else has moved to 21st.

There is only one rail line serving the plant, and railroads shut down unprofitable lines all the time. If KCS won't update their systems to meet Ford's demands, what exactly is Ford going to do about it? They can't take their business elsewhere

Seriously?! The only thing that is new is the reservation/ordering process.

Another thing that is new is the level to which people are impatient and entitled over material things. Out of everything in the world to get bent out of shape about, this is as first world as they get. Let Ford know your opinion, let them know how you'd like it to change, but maybe be a little less animated and indignant about it

 

[mixduptransistor]

For me this information is important because I have a lease ending and I actually need a car for my day-to-day life. I can't just use my wife's car as her job requires her to be able to drive somewhere at a moment's notice. So knowing that when I order my car on July 7, 2020 that it will arrive before my lease ends is important, otherwise I have to make different plans.

I feel like going into buying a 100% brand new car in that situation is a little dangerous

 

[wareagle1440]

I feel like going into buying a 100% brand new car in that situation is a little dangerous

Hence the questions I asked from my dealer about delivery times, etc back in early July of 2020. Both he and I felt confident that the intervening 9 months was sufficient time deliver a vehicle 2,000 miles from Mexico to Denver.

Problems occur with a new vehicle, no one is arguing that. But this is a traditional manufacturer and not Tesla. Maybe I had too high of expectations, but again I was assured repeatedly by Ford and my dealer. Again this goes back to communication. I just want to know the truth, so I can make an informed decision and adjust my plan if necessary that's all. I don't think that is asking too much honestly.

 

[horsiedad]

Another thing that is new is the level to which people are impatient and entitled over material things. Out of everything in the world to get bent out of shape about, this is as first world as they get. Let Ford know your opinion, let them know how you'd like it to change, but maybe be a little less animated and indignant about it

The underlying issue here is one of people's expectations. While you may not feel you need this information, others do. Ultimately, people will vote with their feet. Companies that don't meet consumers' expectations will lose to companies that do. Being last to adopt new technologies is not a winning strategy.

Being somebody that's about to make a significant purchase from Ford Motor Company, I want them to be around for a while.

 

[SMDJim]

The underlying issue here is one of people's expectations. While you may not feel you need this information, others do. Ultimately, people will vote with their feet. Companies that don't meet consumers' expectations will lose to companies that do. Being last to adopt new technologies is not a winning strategy.

Being somebody that's about to make a significant purchase from Ford Motor Company, I want them to be around for a while.

Interesting conversation. I put a deposit down on the first night. Car is still not delivered. Making arrangements to replace an existing asset is complicated and it would be very nice if Ford and my dealership would make it a bit easier. My financing application has expired once already and I will have to reapply again shortly. I feel this is just rediculous that I can not get better planning data from Ford! And btw, I installed a Ford charger in my Garage last month. Had delayed the installation from January. The electrician wil have to come back if it does not work when the car arrives!

 

[Jimmy2]

Interesting conversation. I put a deposit down on the first night. Car is still not delivered. Making arrangements to replace an existing asset is complicated and it would be very nice if Ford and my dealership would make it a bit easier. My financing application has expired once already and I will have to reapply again shortly. I feel this is just rediculous that I can not get better planning data from Ford! And btw, I installed a Ford charger in my Garage last month. Had delayed the installation from January. The electrician wil have to come back if it does not work when the car arrives!

I gotta admit, that Ford charger has the "coolness" factor alright. Makes my simple 240 outlet setup look like yesterday

terday.

 

[shutterbug]

And, in the general consumer shipping world there are numerous competitors from UPS, FedEx, DHL, and USPS that have driven each other to improve their tracking and transparency.

Forget consumers. Forget UPS, FedEx, USPS. B2B logistics companies provide that sort of information all the time.

There is only one rail line serving the plant, and railroads shut down unprofitable lines all the time. If KCS won't update their systems to meet Ford's demands, what exactly is Ford going to do about it? They can't take their business elsewhere

Again, I think the problem is not with a railroad, but with what Ford is willing to share with buyers.

Another thing that is new is the level to which people are impatient and entitled over material things. Out of everything in the world to get bent out of shape about, this is as first world as they get. Let Ford know your opinion, let them know how you'd like it to change, but maybe be a little less animated and indignant about it

This has nothing to do with impatience. Ford has information. Sharing it would improve customer satisfaction.

 

[RonTCat]

Comparing USPS to Ford is not a fair comparison. Its not even the sector. Ford has to compete with their competitors, not USPS.

Not a car company, but if there a more hidebound outfit than USPS, I don't know it. Yet USPS has improved and grudgingly moved into 21st century.

Ford has 2 jobs. Make cars that work consistently, and deliver them to dealer lots. Judging from MME experience, there is a lot of room for improvement on both counts.

I agree with the consistency, but I'm lost about the shipping part. So to make the analogy work, you are saying USPS has to start making better cars?

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