Missing wire in wiring loom

[Darvanos]

Background: Ordered in Oct '21 and took delivery in mid May 2022. When I took delivery from the dealer there was a warning light on the dash about the headlamp system. Salesperson advised that it was probably just due to it being new and would clear itself out and to bring it back in if it didn't. Well after a few days the warning was still there so I scheduled to bring it back in to the dealer assuming a sensor needed to be reset or something. The dealer identified the issue as a bum headlamp control module and ordered a new one. The box they received was empty, as were the next two they ordered. They finally secured one only to find it didn't resolve the issue. After a few other back and forths with Ford they tried other things including replacing the entire headlamp with another Mach-E they had on the lot (stop sale worked in my favor here). Fast forward a few weeks of trying things later and Ford has sent technicians out to check the individual pins in the wiring harness only to have them discover there is a wire missing in the loom which appears to be a manufacturing defect. The long and short of it is that I haven't seen my car since May 26th and we're waiting on word from Ford about how to resolve this issue. In that time I've had 2 different loaner cars, the first one being a '21 Escape sold sight unseen after I'd had it for a month to be replaced with a '21 Explorer during what seems to have been the height of gas prices (yay).

I'm kind of at my wits end at this point. I love the car for the few days that I've had it but I can't help but wonder what other issues might still be hanging around. Even assuming there are not other manufacturing defects, they've been mucking around in the car's electrical system for the last month and god only knows what else may have been introduced. Should I pursue a lemon law replacement from Ford? Should I just go with it and hope that everything will be alright? Should I raise holy hell from Ford and look for some other kind of compensation? I feel like this would be a lot simpler if replacement didn't mean waiting for the '23 model year meaning probably another 6-9 months for replacement. I can honestly say at this point, the only thing worse than making your first payment on a car that you can't drive, is making your second.

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[scoopman]

That sucks. I'd get Ford to do a buyback and get another one.

 

[bruceski88]

Background: Ordered in Oct '21 and took delivery in mid May 2022. When I took delivery from the dealer there was a warning light on the dash about the headlamp system. Salesperson advised that it was probably just due to it being new and would clear itself out and to bring it back in if it didn't. Well after a few days the warning was still there so I scheduled to bring it back in to the dealer assuming a sensor needed to be reset or something. The dealer identified the issue as a bum headlamp control module and ordered a new one. The box they received was empty, as were the next two they ordered. They finally secured one only to find it didn't resolve the issue. After a few other back and forths with Ford they tried other things including replacing the entire headlamp with another Mach-E they had on the lot (stop sale worked in my favor here). Fast forward a few weeks of trying things later and Ford has sent technicians out to check the individual pins in the wiring harness only to have them discover there is a wire missing in the loom which appears to be a manufacturing defect. The long and short of it is that I haven't seen my car since May 26th and we're waiting on word from Ford about how to resolve this issue. In that time I've had 2 different loaner cars, the first one being a '21 Escape sold sight unseen after I'd had it for a month to be replaced with a '21 Explorer during what seems to have been the height of gas prices (yay).

I'm kind of at my wits end at this point. I love the car for the few days that I've had it but I can't help but wonder what other issues might still be hanging around. Even assuming there are not other manufacturing defects, they've been mucking around in the car's electrical system for the last month and god only knows what else may have been introduced. Should I pursue a lemon law replacement from Ford? Should I just go with it and hope that everything will be alright? Should I raise holy hell from Ford and look for some other kind of compensation? I feel like this would be a lot simpler if replacement didn't mean waiting for the '23 model year meaning probably another 6-9 months for replacement. I can honestly say at this point, the only thing worse than making your first payment on a car that you can't drive, is making your second.

?

 

[PilotMark]

If it is just one wire and they can fix that, then I'd lean toward keeping this car.
I would also separately ask the dealer and Ford what they suggest after they know all the detail and the missing wire. You don't know what they might offer as a remedy until you ask.

I'm trying to figure out how a faulty wiring harness got delivered to Ford and how they put it in a car.

 

[2021-MMEx-RT1]

In that time I've had 2 different loaner cars, the first one being a '21 Escape sold sight unseen after I'd had it for a month to be replaced with a '21 Explorer during what seems to have been the height of gas prices (yay).

After a 'manufacture defect'. e.g. missing wire that's clearly their fault, I'd make them pay for all the gas you had to use because of their mistake.

 

[Darvanos]

If it is just one wire and they can fix that, then I'd lean toward keeping this car.
I would also separately ask the dealer and Ford what they suggest after they know all the detail and the missing wire. You don't know what they might offer as a remedy until you ask.

I'm trying to figure out how a faulty wiring harness got delivered to Ford and how they put it in a car.

You and me both buddy.

 

[Say Watt]

Have you tried @Ford Motor Company
They helped me with a major service issue.

 

[JohnFoxeSheets]

Were it me I’d raise holy hell with Ford and demand a) they cover all your payments until this is resolved, b) they give you a concrete plan to resolve that you can script, c) failing the above you pursue lemon law buy back with a priority delivery of a replacement MME.

Good luck

 

[i8iridium]

Crap happens. It might just be the one harness for that side of the car, easy fix if they already pulled off the bumper to troubleshoot by swapping headlights. I'm not sure why they're over-complicating it, but I suppose that is what they do. ?

 

[Neil4Real]

At least you know in the future to not take a car with a warning light on. Definitely call Ford and tell them you want to star a case and buyback of your car that's been in the shop since XX for XX days. Or Google for a lemon law attorney in your area. They make Ford pay their fee, so you get all you've put into the car. If Ford doesn't want to help out, this way will at least force their hand as they prefer to do a buyback so they can still sell the car. If you car gets bought back due to lemon law, they cannot legally resell it and have to scrap it, I believe.

 

[Ford Motor Company]

Background: Ordered in Oct '21 and took delivery in mid May 2022. When I took delivery from the dealer there was a warning light on the dash about the headlamp system. Salesperson advised that it was probably just due to it being new and would clear itself out and to bring it back in if it didn't. Well after a few days the warning was still there so I scheduled to bring it back in to the dealer assuming a sensor needed to be reset or something. The dealer identified the issue as a bum headlamp control module and ordered a new one. The box they received was empty, as were the next two they ordered. They finally secured one only to find it didn't resolve the issue. After a few other back and forths with Ford they tried other things including replacing the entire headlamp with another Mach-E they had on the lot (stop sale worked in my favor here). Fast forward a few weeks of trying things later and Ford has sent technicians out to check the individual pins in the wiring harness only to have them discover there is a wire missing in the loom which appears to be a manufacturing defect. The long and short of it is that I haven't seen my car since May 26th and we're waiting on word from Ford about how to resolve this issue. In that time I've had 2 different loaner cars, the first one being a '21 Escape sold sight unseen after I'd had it for a month to be replaced with a '21 Explorer during what seems to have been the height of gas prices (yay).

I'm kind of at my wits end at this point. I love the car for the few days that I've had it but I can't help but wonder what other issues might still be hanging around. Even assuming there are not other manufacturing defects, they've been mucking around in the car's electrical system for the last month and god only knows what else may have been introduced. Should I pursue a lemon law replacement from Ford? Should I just go with it and hope that everything will be alright? Should I raise holy hell from Ford and look for some other kind of compensation? I feel like this would be a lot simpler if replacement didn't mean waiting for the '23 model year meaning probably another 6-9 months for replacement. I can honestly say at this point, the only thing worse than making your first payment on a car that you can't drive, is making your second.

Hi there – send a message to us with your VIN and approximate mileage. I’ll look into this for you. Thanks!

 

[Logal727]

Never trust a dealer when they tell you “the error will go away when you drive it home” lmao, what a joke.

 

[Darvanos]

Never trust a dealer when they tell you “the error will go away when you drive it home” lmao, what a joke.

I don't think it was his fault, dude was new and didn't seem to know anything about the car, I should have known better. It's not like I wasn't gonna take the car. We did a test drive to make sure my fiance was comfortable in it and that that whisper felt alright on Dallas roads. I had an offer on my trade in and financing already worked out before coming in, from my standpoint there was no harm cause I could just get whatever it was fixed later. Live an learn.

 

[Mach-Lee]

They need to install a new wiring harness and compensate you for rental and possibly monthly payments under your state's lemon laws.

You should be working with a case manager at Ford on this, if not then you need to contact one (above).

If you aren't getting anywhere with Ford, then it's time to file a lemon law complaint: https://www.txdmv.gov/motorists/consumer-protection/lemon-law

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