More fun with OTA - Not

[evfinder]

I had an OTA scheduled for 2am this morning. I needed to charge so I left the can plugged in (Level 1 charger). I went into Fordpass to check the level of charge this morning and found that the car had stopped charging. I also had a message that the update had been suspended. The update should be OK unless I was DC fast charging which I was not. I unplugged the car and then I got a message that the update has been scheduled for the next 24 hours and I can reschedule using the screen in the Mach-e. When I turned on the Mach-e to check it says the update is scheduled for 2am Tuesday which would be next week not within the next 24 hours.

I'm not sure why the OTA failed, the only thing I couldn't check was if the aux battery was too low but the message saying the update was suspended didn't give a reason and my aux battery appears to be OK. I have the car plugged in and charging again and will try and not have it charging next Monday night/Tuesday morning.

This is not the first time the OTA has been suspended on me and I fail to understand why Ford doesn't include the reason in their message about it - they must know why they suspended the OTA so why keep it a secret.

This OTA is also supposed to leave the car undrivable for "up to 95 minutes" which seems a little extreme to me but I am unlikely to need my car between 2am and 3:35am so no big deal, unless they do decide to start the update some time in the next 24 hours when I might be out in the car.

Sorry about the rant but Ford really needs to get better at communications. If their message had said something like "The update has been suspended because <reason for failure>, we will attempt to restart it at your next scheduled update. Then I would know what I need to do to prevent the update from failing and know when they were going to attempt the update again.

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[BobCz888]

OTA is a disaster. I have the battery Optimization update that has not updated in four months now. I called Ford and got connected to the OTA Team. They said take it to Ford Service and get them to install it. Well I did but according to service, there is a problem with that particular update. They told me there is nothing they can do, they are waiting for Ford to fix the update. So I haven't received any updates now for 4 months. The Ford OTA Team told me I won't get any updates till this is resolved. The service department printed me out an advisory from Ford that said they have to fix that particular update. Now I'm between a rock and a hard place. Idiots!

 

[RickMachE]

I had an OTA scheduled for 2am this morning. I needed to charge so I left the can plugged in (Level 1 charger). I went into Fordpass to check the level of charge this morning and found that the car had stopped charging. I also had a message that the update had been suspended. The update should be OK unless I was DC fast charging which I was not. I unplugged the car and then I got a message that the update has been scheduled for the next 24 hours and I can reschedule using the screen in the Mach-e. When I turned on the Mach-e to check it says the update is scheduled for 2am Tuesday which would be next week not within the next 24 hours.

I'm not sure why the OTA failed, the only thing I couldn't check was if the aux battery was too low but the message saying the update was suspended didn't give a reason and my aux battery appears to be OK. I have the car plugged in and charging again and will try and not have it charging next Monday night/Tuesday morning.

This is not the first time the OTA has been suspended on me and I fail to understand why Ford doesn't include the reason in their message about it - they must know why they suspended the OTA so why keep it a secret.

This OTA is also supposed to leave the car undrivable for "up to 95 minutes" which seems a little extreme to me but I am unlikely to need my car between 2am and 3:35am so no big deal, unless they do decide to start the update some time in the next 24 hours when I might be out in the car.

Sorry about the rant but Ford really needs to get better at communications. If their message had said something like "The update has been suspended because <reason for failure>, we will attempt to restart it at your next scheduled update. Then I would know what I need to do to prevent the update from failing and know when they were going to attempt the update again.

When do you have your schedule set for applying updates? I'll bet you setup Tuesday's at 2AM... So it's Ford's fault you picked one day a week and not 7?

How does your 12v "appear to be ok"? You can't see the state of charge, which has to be 80% or higher.

Drive the car, charge the 12v by driving. Stop, park it, and manually apply the update.

 

[Elmst-e]

I had the original BC update fail to load. A couple of weeks later received the same message as you. Update sometime in the next 24 hours. We needed the car and did not want to miss this update so went to the main screen, hit software tab and found you could start the update immediately. Did so and the update only took 40 minutes. BC1.3 is very nice! And the update really was very smooth

 

[AtomicInternet]

I know when I update via FDRS the car essentially "reboots" into an update mode and won't accept charge from the plug. Only after the update is successful will it start charging again (both the LV and HV batteries). This is why you have to have a dedicated 12v source to run FDRS updates.

I can only theorize your update started, the car went into this update mode and ran out of juice. Then when it backed out the update decided not to resume charging for whatever reason.

I'm not justifying Fords decision to lockout charging during update, or their decision to use a low capacity 12v battery, but I'm suggesting you can try leaving a 12v battery charger on your 12v when you know an update is coming. I definitely can't guarantee it will work, but it's something to try.

If you post your VIN in the FDRS request thread they might see the reason it gave up as well on the very rare chance it's NOT related to 12v charge.

 

[evfinder]

On Sunday I took a long drive (for me) into Santa Monica and charged my car overnight. I disconnected at 88% charge and took a short drive before parking my car for the night without connecting the charger. The update ran last night with no problem. It seems like my Mach-e will not update if it is on charge even though the conditions say it can't be DC fast charging and I charge at 110V.

I now have BC 1.3 installed. I never only used BC 3 times in the 2 years I have owned this car and have no intention of paying for it once the trial expires.

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