My bad

[Kamuelaflyer]

Had I received this communication it would be a different story but this was not sent to me and according to the individuals I’ve spoken to on the adapter team was not sent to any Canadian customer because they deemed it not necessary to update us.

This is the part I find offensive they didn’t think we were important enough to reach out too but they’re ok being snarky about it when they’ve been called out. For the record they are just as snarky and unprofessional on the phone as they are on email.

Generally updates would contain information. An updating saying your adapter is delayed isn’t much information, it’s more of a statement of the obvious. Is it really necessary to add in that they don’t know when your adapter might be produced or shipped?

What they should have done is send a single letter out letting folks in both Canada and the USA there was a delay in production due to circumstances beyond their control and pretty much left it at that.

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[Ljrochon]

Generally updates would contain information. An updating saying your adapter is delayed isn’t much information, it’s more of a statement of the obvious. Is it really necessary to add in that they don’t know when your adapter might be produced or shipped?

What they should have done is send a single letter out letting folks in both Canada and the USA there was a delay in production due to circumstances beyond their control and pretty much left it at that.

I do not disagree in the least.

 

[ack154]

I'm just trying to figure out what part of this whole thing actually required 10 emails and 3 phone calls...

The adapter was never "promised" by a certain date. Literally everything that I've seen in my own communication/status and what others have posted here has been "estimated". Does it suck it's taking so long? Yes. But this thread is blowing this WAY out of proportion. I never receive the follow up email mentioned in one of the other posts either but I'm not harassing some poor customer service reps over it who likely know even less than people on this forum do.

And unprofessional? Holy shit, no. Nothing about that is snarky or unprofessional in any way. If you read it that way, that's a you thing, not a them thing. You asked them for more frequent updates and they're delivering that as best they can with the little (zero) information they have on the situation.

 

[ipca204]

I reached out to the adapter team because the communication has been non existent and they are about to miss the second promised deadline of shipping in July. This is the mind bogglingly unprofessional and snarky email I received from them when I asked for them to be more open and communicate meaningfully with their customers.

View attachment 129447

YAY! Another thread bitching about the free adapter Ford was under no obligation to send you! I love the fact that you asked for them to communicate more when there is absolutely nothing more to communicate. They are backlogged, you will get it when it shows up and whining about it will not change a thing.

 

[ipca204]

i Posted this in another thread but it seems fitting for this one as well

 

[ipca204]

I'm just trying to figure out what part of this whole thing actually required 10 emails and 3 phone calls...

Trick question! Did not even require a single email or phone call. Op's issue is that he was "PROMISED" one at a certain date, even though that is not the case as all of us rational Americans know...

 

[Ljrochon]

Trick question! Did not even require a single email or phone call. Op's issue is that he was "PROMISED" one at a certain date, even though that is not the case as all of us rational Americans know...

Where and when did I say that my main issue was the promise they made? My main issue was with communication. Them making promises they had no way to keep when I called them is part of the poor communication. That was when the promise occurred by the team, the first time I called them they promised me it would be shipped before the end of June. Their words not mine. Then again on the third call I was guaranteed this time by the end of July. Again their words not mine.

 

[Ljrochon]

I'm just trying to figure out what part of this whole thing actually required 10 emails and 3 phone calls...

The adapter was never "promised" by a certain date. Literally everything that I've seen in my own communication/status and what others have posted here has been "estimated". Does it suck it's taking so long? Yes. But this thread is blowing this WAY out of proportion. I never receive the follow up email mentioned in one of the other posts either but I'm not harassing some poor customer service reps over it who likely know even less than people on this forum do.

And unprofessional? Holy shit, no. Nothing about that is snarky or unprofessional in any way. If you read it that way, that's a you thing, not a them thing. You asked them for more frequent updates and they're delivering that as best they can with the little (zero) information they have on the situation.

You have misinterpreted my intent and are lacking context. Please reread all of my responses, ask questions instead of making assumptions or move on. Have a great day.

 

[Ljrochon]

YAY! Another thread bitching about the free adapter Ford was under no obligation to send you! I love the fact that you asked for them to communicate more when there is absolutely nothing more to communicate. They are backlogged, you will get it when it shows up and whining about it will not change a thing.

You have misinterpreted my intent and are lacking context. Please reread all of my responses, ask questions instead of making assumptions or move on. Have a great day.

 

[SonicBlue]

They unfortunately probably have not gotten any information themselves. I don't blame the messenger. I blame Elon Musk for mass layoffs including the supercharger team, so who knows what the status of adapters is.

I jumped in here to make a joke about blaming Elon, but the very first response beat me to it!

THANKS FOR NOTHING, MUSK!!!

 

[ack154]

You have misinterpreted my intent and are lacking context. Please reread all of my responses, ask questions instead of making assumptions or move on. Have a great day.

But you're "offended" because you think they've "forgotten" you and others in Canada - which has absolutely zero to do with anything. Like I said, I also never received the more recent "we're still working on it" email that other's have mentioned. And I'm not in Canada. You're making up a scenario of them ignoring you and Canadian drivers and not "meaningfully communicating" with you. There is nothing for them to communicate.

And honestly the thought of there being a whole separate "tesla adapter team" is kind of hilarious.

 

[Ljrochon]

But you're "offended" because you think they've "forgotten" you and others in Canada - which has absolutely zero to do with anything. Like I said, I also never received the more recent "we're still working on it" email that other's have mentioned. And I'm not in Canada. You're making up a scenario of them ignoring you and Canadian drivers and not "meaningfully communicating" with you. There is nothing for them to communicate.

And honestly the thought of there being a whole separate "tesla adapter team" is kind of hilarious.

Again you continue to misrepresent me and my intent and I will no longer engage. If you would like to have a meaningful conversation without inventing feelings and intents on my end we can revisit. Otherwise again I hope you have a good day.

 

[Ljrochon]

I'm just trying to figure out what part of this whole thing actually required 10 emails and 3 phone calls...

The adapter was never "promised" by a certain date. Literally everything that I've seen in my own communication/status and what others have posted here has been "estimated". Does it suck it's taking so long? Yes. But this thread is blowing this WAY out of proportion. I never receive the follow up email mentioned in one of the other posts either but I'm not harassing some poor customer service reps over it who likely know even less than people on this forum do.

And unprofessional? Holy shit, no. Nothing about that is snarky or unprofessional in any way. If you read it that way, that's a you thing, not a them thing. You asked them for more frequent updates and they're delivering that as best they can with the little (zero) information they have on the situation.

I’ve provided additional context on the promises made and when above. If you have any real inquiries about the context of the situation you are missing that I have not explained in other replies please feel free to let me know. Otherwise have a great day.

 

[ack154]

That never happened in Canada. They just left us all wondering.

Had I received this communication it would be a different story but this was not sent to me and according to the individuals I’ve spoken to on the adapter team was not sent to any Canadian customer because they deemed it not necessary to update us.

This is the part I find offensive they didn’t think we were important enough to reach out too but they’re ok being snarky about it when they’ve been called out. For the record they are just as snarky and unprofessional on the phone as they are on email.

Pretty sure none of what I just said was misinterpreted.

 

[roamtheworld]

You have misinterpreted my intent and are lacking context. Please reread all of my responses, ask questions instead of making assumptions or move on. Have a great day.

The responders GET your intent with this post.
With all the problems Ford is having with quality and delayed features (BC 1.3 as example) deliveries I do agree that they could do a better job of keeping customers updated. The current level of communication is no different than that of any other auto manufacturer. All you have to do is look at forums for other brands to see the same behavior.
It's FREE and NOT being manufactured in-house at Ford so they are at the mercy of the supplier. I'm not even convinced that Tesla is even making it as they have suppliers as well which could be the reason for the delay.

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