Order/Reservation count bug

JoeSmoeFromIDontKnow

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I'm guessing that more people have this issue. My account order portal says that I have already reserved two vehicles. However, I know that I have only submitted one reservation back in November and then converted it to an order in June.

Ford Mustang Mach-E Order/Reservation count bug MyOrder
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KAustin

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Did you convert your order online or with the dealership?
 
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JoeSmoeFromIDontKnow

JoeSmoeFromIDontKnow

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I converted my reservation to an order online.
 

KAustin

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This is the first time this issue has come up in the forum. I recommend reaching out to Ford to ensure you don't have two reservations.
 

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This is the first time this issue has come up in the forum. I recommend reaching out to Ford to ensure you don't have two reservations.
Does it really matter? Its orders that convert to built cars, and if they never submitted the 2nd deposit no harm no foul.

If there is an extra reservation it will just drop off in time.

Unless, of course, they wish to make a 2nd one for some reason.
 


methorian

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I'm guessing that more people have this issue. My account order portal says that I have already reserved two vehicles. However, I know that I have only submitted one reservation back in November and then converted it to an order in June.

MyOrder.PNG
I see the same when I log in, even though I've only ever reserved one (and later converted to an order online).
 
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JoeSmoeFromIDontKnow

JoeSmoeFromIDontKnow

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methorian: Thank you for the confirmation. It's probably just a silly little website bug.
 

ChasingCoral

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Ditto. I spotted the same bug yesterday.
 

highland58

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Same here

MY RESERVATIONS & ORDERS
YOU CAN ONLY RESERVE TWO VEHICLES ONLINE
You’ve already reserved two vehicles. If you’d like to reserve more, please contact your dealer to place another reservation.
If you’re not happy with a vehicle configuration on an existing reservation, you’ll be able to change the configuration when you order the vehicle.
 

ChasingCoral

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Maybe they're giving us a special and throwing a second one in for free?
 

Kamuelaflyer

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Or, maybe they're moving the confirmed orders into a production schedule. (Hey, I can wish!)

Yes, my screen says the same thing.

2 for 1 deal! 24 hours only!
 

highland58

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I'm guessing that the order is showing as a second reservation, and the original reservation still exists even though converted to an order.
 

TOBG

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I just checked mine and my screen says the same thing. I checked my actual order and it is correct. I converted my reservation via the internet. I don't see details of a second reservation nor a second reservation number.
 

GoGoGadgetMachE

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Maybe they're giving us a special and throwing a second one in for free?
"Ford surprises world by effectively cutting the price of the Mach-E in half"
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