OTA 1.7.1 Stuck, anyone else have issue updating?

[Gimme_my_MME]

I can't say conclusively (maybe @Gimme_my_MME can chime in here) but I believe I read somewhere that if an update is forced too many times and fails, the module has to get unlocked by higher engineering people, or just replaced outright.

Mike

Yes it is possible to get locked out of the APIM module repair

Sponsored

 

[Smolinski]

So, 5 weeks in shop. Chatted with Corporate, they said the part was shipped on May 10, but no ETA can be found. Dealership cannot do anything until they get the Instrument Cluster. They indicated that the Instrument Cluster was causing the OTA problem, even when it was forced.

Well, I got my car back and Blue Cruise is installed and working and I think I OTA working. At the moment it says Latest Software is installed” and my Sync level is 421

I try to summarize the tech report

APIM would not update. Perform 22-2150 module recovery procedure.. Recovery complete and APIM program normally. IPC would not update

Eventually, IPC bricked and they order a new one. Took a month to get. After they got it, they attempted to install updates. A lot of problems. They with the Ford hotline determine the server data was wrong. That got that fix but still could not do updates. They remove all FDRS data and reinstall it, version 32.5.3. Run the recovery programming procedure found in WSM. Now the APIM shows a later calibration. Now Blue Cruise is installed and tested

 

[stmache]

Welcome to the club. I've send a message yesterday to FOMOCO here for a request for help. Only a generic reply asking me for more info (my name; owners name, etc) so far, but it was at least a same-day reply.

The dealer's attempts to update me have me now getting a "electrical system drain" warning on the dash/fordpass, and I've lost intelligent cruise and possibly lane keeping (seems to have been "turned off" on me? Tried re-enabling, haven't been for a drive yet). "Ford corporate is blocking your bluecruise update, you have to wait until they give the go ahead" is what I'm being told.

My words of wisdom is familiarize yourself with your state's lemon laws, as well as the price offers you get from carvana/vroom/etc. I'm at day 24/30, since my state only counts "business days" (which is cow since the dealer has service open full-day Saturday).

I plan to test-drive the ioniq 5 and ev6. Full heated seats? Ventilated front seats? Heat pump? Faster charging? Don't seem to have plans for OTA updates, other than nav maps? Similar performance to my Premium AWS? Sounds fantastic...

Only way I got Ford to take notice was to complain heavily on Twitter and tag Farley, Levine and Bregg in each posting. Ford then contacted me via DM. I also wrote an email to my Ford dealership's franchisee directly pointing out my disappointment in his service department's failure to update my Mach-e twice within a month. It is sad I had to go through such lengths to get it fixed.

 

[jbooth]

If it comes down to it, I can start trying other dealers to update it (potentially the one that sold it to us), but that means a pretty long drive (and then a rental/loaner). I'm hoping I don't have to take that route.

I'll see what they say with the VM I left them that it isn't fixed.

 

[AllenXS]

Update: I've been stuck getting to 1.7.1 since November. MME was at the Beach Ford dealership 8 days before they determined they could not get me unstuck since the TSB required taking down the firewall. I contacted FOMOCO on this site who said they would escalate this to the EV team, gave me a case number, and said I should hear back in a couple days. After 2 weeks with no contact, I reached out to FOMOCO who advised that my best bet was to continue trying to work with the same dealership that already told me "no". Unbelievable. So, I've been shopping dealerships trying to find one to help me. I now have an appointment to take my MME in June 2. They said it will take 2.5 days to get it to BC. Hoping for the best. Any words of wisdom are appreciated.

Mine will likely be four days and a weekend as one update failed after six hours. But it did happen. I received a bc notice Friday but one module is still not taking. Hopefully Monday it gets fixed with ford engineers on the line again. Guess they’re doing the hard to fix ones now.

be patient. I’m usually patient but not with my car! I’m learning

 

[Mike H]

You have zero updates pending. Your tech has been a very busy bee. Seriously.

After all the updates (CSP 21P22, etc.) there are no outstanding updates showing as due. They did try to do a PMI on your GWM as the last thing yesterday at around 2 PM. And when that came back as failed they must have ordered the GWM as a result.

Frankly, it looks like you're in good hands. Actually I'm a bit impressed by this shop.

Mike

Mike I would greatly appreciate it if you could look up my wife's Mach e vin 3FMTK3SU8MMA09830. Despite the dealer performing all the current updates the car is still stuck somewhere in 1.7.1 since November. The auto update button now stays on but no new updates have been received yet the car says the software is up to date. We have none of the new functions of 1.7.1 or beyond. Sync is version 243. Thanks Mike H

 

[Mike G]

Mike I would greatly appreciate it if you could look up my wife's Mach e vin 3FMTK3SU8MMA09830. Despite the dealer performing all the current updates the car is still stuck somewhere in 1.7.1 since November. The auto update button now stays on but no new updates have been received yet the car says the software is up to date. We have none of the new functions of 1.7.1 or beyond. Sync is version 243. Thanks Mike H

In my experience the car always says it's up-to-date, even when it's clearly not.

They never did finish the 21P22 updates they started while trying to fix your HV battery problem (I'm guessing that's what they were doing, I could be wrong). To be fair, their focus was probably on the powertrain control module, due to issues you were having.

Regardless, they still are getting paid to do all those door modules and the RFA under 21P22, and then get you to BlueCruise functionality under program 21G01.

Seeing as how your updates button isn't grayed out you may not be "stuck" in the sense that others on this thread have been. I can't tell that from what I see here though.

But you should be able to get your service dept to perform the attached updates and just tell them that they aren't coming by OTA and you want them to update them using FDRS as outlined in the program memos authorizing it.

If the service manager wants to know how you know all this...just tell them "the internet says you're supposed to do this". They love it when you do that.

Mike

 

[Mike H]

In my experience the car always says it's up-to-date, even when it's clearly not.

They never did finish the 21P22 updates they started while trying to fix your HV battery problem (I'm guessing that's what they were doing, I could be wrong). To be fair, their focus was probably on the powertrain control module, due to issues you were having.

Regardless, they still are getting paid to do all those door modules and the RFA under 21P22, and then get you to BlueCruise functionality under program 21G01.

Seeing as how your updates button isn't grayed out you may not be "stuck" in the sense that others on this thread have been. I can't tell that from what I see here though.

But you should be able to get your service dept to perform the attached updates and just tell them that they aren't coming by OTA and you want them to update them using FDRS as outlined in the program memos authorizing it.

If the service manager wants to know how you know all this...just tell them "the internet says you're supposed to do this". They love it when you do that.

Mike

Thanks for your help! Mike

 

[Kneebeard]

Much thanks to Mike G for checking my VIN for me.

I'll let people know what's going on with my Mach-E. I took it in last week to get it unstuck with the software recall, and I could see my Sync version number again and set up Scheduled Updates, but noticed I didn't have any of the new 1.7.1 features, so I reached out to Mike G to check my VIN. Lo and behold, also found out, that when I took my car in to do the CSP 21P22 updates in January, they updated absolutely nothing and still told me it was done.

Brought my car in today to get them to do it again, and now I'm being told they can't complete the 21P22 updates because it's stuck and they have to do the software recall all over again. Looks like they didn't do the recall properly. Really poor dealer experience, wondering if I should switch dealers at this point.

 

[Mach-e4x]

Much thanks to Mike G for checking my VIN for me.

I'll let people know what's going on with my Mach-E. I took it in last week to get it unstuck with the software recall, and I could see my Sync version number again and set up Scheduled Updates, but noticed I didn't have any of the new 1.7.1 features, so I reached out to Mike G to check my VIN. Lo and behold, also found out, that when I took my car in to do the CSP 21P22 updates in January, they updated absolutely nothing and still told me it was done.

Brought my car in today to get them to do it again, and now I'm being told they can't complete the 21P22 updates because it's stuck and they have to do the software recall all over again. Looks like they didn't do the recall properly. Really poor dealer experience, wondering if I should switch dealers at this point.

I'm in the same boat with my car. I'm very close to doing it myself, because service departments at different dealerships will have to start from the beginning and might not want to try and repair some other techs mistake.

 

[Jonis]

Can someone check my VIN: WF0TK1EM5MMA28531, when I run the scriptible I can see
aggregateStatus: "failure". I have no 1.7.1 features..
Im going to have my car in for 21C22 and 22B10 next friday. Is there anything I should ask for to be able to get 1.7.1 update as well?

 

[trenz]

@Mike G can you help me with 3FMTK3RM9MMA19594
The dealership can't figure out why blue cruise isnt working, they say that they updated everything, yet the car won't even enable the hands on the wheel lane centering anymore.

 

[trenz]

Looks like things are finally starting to speed up, at least for me.

I took mine in for the stuck 1.7.1 update and received it back on 4/4. I didn't mention the BC update because I was sick of the delays and just wanted the car back. No OTA's for about 2 weeks until one downloaded and was applied. Then almost a month later I received an update on Monday (5/16) and then received another this morning (5/18). I'm currently at 2.7.1.

Strange thing was that neither of the updates this week happened while it was parked overnight with automatic updates on, instead both downloaded and applied while I was out running errands.

Exactly the same experience - car would never download updates when it was in the garage connected to WiFi, only when outside while I was running some errands. Very strange.

 

[Mike G]

Exactly the same experience - car would never download updates when it was in the garage connected to WiFi, only when outside while I was running some errands. Very strange.

Updates don't come over wifi. Only the car's TCU when it's in a good cell coverage area for AT&T as in a large metropolitan area.

No idea why Ford tells people to connect their car to their home wifi. It accomplishes nothing.

Maybe that's what the original plan was but it's possible some security specialist figured out that cars could be hacked using a "man-in-the-middle" attack so they just decided to send them using the car's TCU which is in direct contact with Ford's servers, and not the internet.

This is supposition but would fit the facts.

Mike

 

[Mike G]

@Mike G can you help me with 3FMTK3RM9MMA19594
The dealership can't figure out why blue cruise isnt working, they say that they updated everything, yet the car won't even enable the hands on the wheel lane centering anymore.

So they did the Gearshift module update and then did a bit of research in PTS and ended up doing a PMI on your Gateway module. But when they did it they said "yes" when asked if the original module was installed. While technically correct, if the idea is to erase the current configuration and force a reload to correct an issue the answer should have been "no". This would have forced the configuation to be reset.

As you can see below they did a "Configuration" of your Driver Status Monitor Camera. And it failed. And they didn't retry it or attempt to do a PMI instead. But just gave you the car back. This was the last thing they did before returning your car to you.

In broad terms a PMI procedure is used to program setting in a module as if a defective module had been replaced in the car with a good one. A Configuration is simply rewriting the configuration of a module that may have bad settings and needs the settings restored to the correct ones.

But quite often a PMI is done on a module to force the update to be redone due to some sort of corruption in the data.

Even if the module itself is not actually being replaced. Think of it as a "master reset" of the module with data configuration re-downloaded from the Ford server.

So if they want to do a PMI of the CMR, which I would recommend they do, they should do that and select "no" when they are asked if the original module is installed. This will force a reload to the correct data.

Oh, and they still haven't updated your RFA, HVAC, and DSP.

Mike