Pallsapp info

Davedough

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Called my dealer and they have no idea how to pull up the Vehicle Visibility Report that has the railcar number. I talked to the Sales manager as well and they wanted to know how to do it since they get a lot of calls about it.
I’m not 100% but I’ve seen other people say they need to have their Inventory Manager look up the vehicle visibility report and the car will be on it
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Carlos J. Marrero

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Called my dealer and they have no idea how to pull up the Vehicle Visibility Report that has the railcar number. I talked to the Sales manager as well and they wanted to know how to do it since they get a lot of calls about it.
My dealer also doesn't know how to look for a VVR. I hope @At427 is encouraged to keep me informed since I understand that my vehicle is sleeping next to his on the Ramp 5J. ??
 

Syaorandc

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My dealer also doesn't know how to look for a VVR. I hope @At427 is encouraged to keep me informed since I understand that my vehicle is sleeping next to his on the Ramp 5J. ??
Yeah all I know is that my car arrived in KC and was delivered there on the 11th. It would still need to go from there all the way to Oregon though. One dealer here said that is usually 7-10 days so it would arrive well before the "expected" ETA on Ford's order tracking.

Ford Mustang Mach-E Pallsapp info Untitled
 

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My dealer also doesn't know how to look for a VVR. I hope @At427 is encouraged to keep me informed since I understand that my vehicle is sleeping next to his on the Ramp 5J. ??
I wonder if they are telling you the truth. It is somewhat unbelievable that they don't know how to do it.
 

Carlos J. Marrero

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Yeah all I know is that my car arrived in KC and was delivered there on the 11th. It would still need to go from there all the way to Oregon though. One dealer here said that is usually 7-10 days so it would arrive well before the "expected" ETA on Ford's order tracking.

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I wonder if they are telling you the truth. It is somewhat unbelievable that they don't know how to do it.
That is weird. 24 days from shipment and no signs of life.
 


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it UPDATEDDDDDDD holy cow weve got movement! anythng in here i can use to provide myself with some more detail as to where it might be now?

Ford Mustang Mach-E Pallsapp info 1634242048275


Ford Mustang Mach-E Pallsapp info 1634242108088
 

Davedough

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it UPDATEDDDDDDD holy cow weve got movement! anythng in here i can use to provide myself with some more detail as to where it might be now?

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Not quite as of yet. Your Paired date just means that they've selected a truck that will move your car from the train to its ramp where it'll begin the next leg of its trip. It doesn't look like its hit KC yet though because the Trip Number is still blank
 

DanHo

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Yeah all I know is that my car arrived in KC and was delivered there on the 11th. It would still need to go from there all the way to Oregon though. One dealer here said that is usually 7-10 days so it would arrive well before the "expected" ETA on Ford's order tracking.

Untitled.jpg
My car arrived in KC on 10/1. Based on what the dealer told you I should have my car already (I would find it hard to believe there's that much difference time wise between Seattle and Salem). Basically saying don't hold your breath...
 

Syaorandc

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My car arrived in KC on 10/1. Based on what the dealer told you I should have my car already (I would find it hard to believe there's that much difference time wise between Seattle and Salem). Basically saying don't hold your breath...
Yeah that was Courtesy Ford that said that. I took it with a grain of salt :)

Tried my dealer again and they still are playing dumb and won't give the VVR. Oh well.
 

csilvest

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Not quite as of yet. Your Paired date just means that they've selected a truck that will move your car from the train to its ramp where it'll begin the next leg of its trip. It doesn't look like its hit KC yet though because the Trip Number is still blank
Based on how mine went last week, you're probably a week from getting on the next train out of Kansas City (depending on the destination). palsapp should fill in the information Davedough mentioned above over the next 2 or 3 days, then probably no more updates from palsapp. I got a VVR from the dealer about 4 or 5 days after the point you're at and it really fills in the gaps.
 

jeffMachE

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Based on how mine went last week, you're probably a week from getting on the next train out of Kansas City (depending on the destination). palsapp should fill in the information Davedough mentioned above over the next 2 or 3 days, then probably no more updates from palsapp. I got a VVR from the dealer about 4 or 5 days after the point you're at and it really fills in the gaps.
As Carlos above will likely chime in, don't get too excited yet. We both had our basic info show up on palsapp (exactly like what you are seeing) the day we got our status changed to "Shipped". That was Sept. 21 and there has been no update to our data in palsapp since that point.
 

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it UPDATEDDDDDDD holy cow weve got movement! anythng in here i can use to provide myself with some more detail as to where it might be now?

1634242048275.png


1634242108088.png
Looks like your vehicle is being moved by truck to your dealer. So once it says delivered, your dealer now has your vehicle. Since it's "paired" its "planned." your next update would be "delivered."
 

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Called my dealer and they have no idea how to pull up the Vehicle Visibility Report that has the railcar number. I talked to the Sales manager as well and they wanted to know how to do it since they get a lot of calls about it.
that's a load of insane dealer bullcrap because they don't want to answer your question, they're too lazy. could you imagine running a dealership without knowing when cars will show up on your lot?

my dealer wouldn't help me much over the phone, so I just showed up there and asked them to find out where my car was right now. You're harder to ignore or lie to if you are in front of them.

the URL they need to go to from their dealer is www.vehiclevisibility.dealerconnection.com -- perhaps you could offer to type that into their computer if they continue to play dumb with you.
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