Positive Dealer Recall Service Experience

[irvshapiro]

This forum is rife with accounts of unsatisfactory dealer experiences. However, I'd like to share a different perspective based on my experience.

I am scheduling a road trip in approximately 6 weeks, and I decided it would be prudent to install the HVBJB recall on my vehicle before then, as I'll be relying on fast charging. I contacted the dealer from whom I purchased my 2022 Mach E AWD Extended Battery. I left a message on their voicemail late on Tuesday.

Wednesday morning, I received a callback. The service representative proactively looked up my car details and informed me that I required the HVBJB recall and the installation of a SW recall for a stuck charge cord. She assured me they would order the parts needed for the HVBJB recall and contact me once they arrived.

On Thursday morning, I received a call that the parts were in and scheduled an appointment for 12:30 am that same day. I dropped off the car and received a no-charge loaner. I also asked that they provide any service required for my car, which was 16 months old and had 6,800 miles.

Midday Friday, I saw an incoming call on my cell phone from Ford and assumed there was a problem. There was not, and the car was ready. I picked it up about 26 hours after I had dropped it off. They had completed both recalls and rotated my tires for a total charge of $29.99.

When I got in the car, I noticed a new OTA update listed as "Priority Update-Connectivity" with a message ID of 24-PU0101-SVD-FX.

I highly recommend Bredemann Ford in Glenview, IL.

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[Sabbaspar]

I, too, had a good experience with serviced advisor Carly at Ciocca Ford in Flemington NJ. It was a 1 day repair. It seems Ford Techs have gotten well trained with this recall. Nothing seems awry and my car is operating well.

This forum is rife with accounts of unsatisfactory dealer experiences. However, I'd like to share a different perspective based on my experience.

I am scheduling a road trip in approximately 6 weeks, and I decided it would be prudent to install the HVBJB recall on my vehicle before then, as I'll be relying on fast charging. I contacted the dealer from whom I purchased my 2022 Mach E AWD Extended Battery. I left a message on their voicemail late on Tuesday.

Wednesday morning, I received a callback. The service representative proactively looked up my car details and informed me that I required the HVBJB recall and the installation of a SW recall for a stuck charge cord. She assured me they would order the parts needed for the HVBJB recall and contact me once they arrived.

On Thursday morning, I received a call that the parts were in and scheduled an appointment for 12:30 am that same day. I dropped off the car and received a no-charge loaner. I also asked that they provide any service required for my car, which was 16 months old and had 6,800 miles.

Midday Friday, I saw an incoming call on my cell phone from Ford and assumed there was a problem. There was not, and the car was ready. I picked it up about 26 hours after I had dropped it off. They had completed both recalls and rotated my tires for a total charge of $29.99.

When I got in the car, I noticed a new OTA update listed as "Priority Update-Connectivity" with a message ID of 24-PU0101-SVD-FX.

I highly recommend Bredemann Ford in Glenview, IL.

 

[eStang]

I also had my recalls done at Bredemann Ford in Glenview. Same pleasant experience.

 

[Ottuso]

This forum is rife with accounts of unsatisfactory dealer experiences. However, I'd like to share a different perspective based on my experience.

I am scheduling a road trip in approximately 6 weeks, and I decided it would be prudent to install the HVBJB recall on my vehicle before then, as I'll be relying on fast charging. I contacted the dealer from whom I purchased my 2022 Mach E AWD Extended Battery. I left a message on their voicemail late on Tuesday.

Wednesday morning, I received a callback. The service representative proactively looked up my car details and informed me that I required the HVBJB recall and the installation of a SW recall for a stuck charge cord. She assured me they would order the parts needed for the HVBJB recall and contact me once they arrived.

On Thursday morning, I received a call that the parts were in and scheduled an appointment for 12:30 am that same day. I dropped off the car and received a no-charge loaner. I also asked that they provide any service required for my car, which was 16 months old and had 6,800 miles.

Midday Friday, I saw an incoming call on my cell phone from Ford and assumed there was a problem. There was not, and the car was ready. I picked it up about 26 hours after I had dropped it off. They had completed both recalls and rotated my tires for a total charge of $29.99.

When I got in the car, I noticed a new OTA update listed as "Priority Update-Connectivity" with a message ID of 24-PU0101-SVD-FX.

I highly recommend Bredemann Ford in Glenview, IL.

 

[Ottuso]

I bought 7 cars from Bredemann, including my recent Mach e. My experience re the HVBLB, etc., was identical to yours—right down to the ordering and the amount of time it took to perform! Jim, their Mache e guru is a national treasure For me, service over the last 22 years has been excellent!

 

[efisher]

I also had a great experience at All American Ford in Hackensack, NJ. I was reluctant to use them as I had some bad experiences in the past. But apparently they are under New Management. Which seems to have made all the difference.

 

[GreaseMonkey]

You have to be very forgiving to think that Bredemann provides anywhere near good service. I had my Mach-E there twice, and they often cause unintentional damage to the paint or interior parts. For example, when they took the headliner off to replace the piano black roof trim (two weeks after delivery), they caused an annoying rattle in the B-pillar and smeared grease all over the brand new headliner. They also damaged a bunch of interior parts. What is the point in putting a piece of paper to protect the floor liner when you’ll get the headliner dirty? The guys at Chicago Auto Pros struggled to get the grease out, but did enough for me not to see it.

They also declined to perform 1 year maintenance when I told them I didn’t need my tires rotated (I have winter tires and don’t drive much). Nothing to check, they said despite an owners manual that says otherwise. I mean visual checks are important and I don’t feel comfortable winging it and hoping for the best. I would have been happy to pay for the service, btw.

I do fill the Ford survey as five star, but leave a more honest feedback to Cheryl (customer satisfaction mgr) cause I want them to do better.

The sad part is that they are probably one of the better ones in Chicago and the level of service goes downhill from there.

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