Rail Yard Hold for Quality Control

[rzanzerkia]

First off, thank the gods for this community, or I'd seriously think my Dealership was F-in with me lol...

Reservation: 5/9/21
Production: 10/21
First Est. Delivery: 11/23-11/29
Second Est. Delivery: 12/21-12/27

On 11/23 (first day of the window and my excitement is already through the roof about any Ford email..) I received an email from Ford saying the delivery date had been changed to 12/21-12/27 (Current Status). I called up the dealership and they stated it shouldn't take that long as the car was at the Railyard (I'm in CO so I'm not sure which Railyard he is referring to). They told me that they will mark it "Hot" and try to get it priority delivered to their lot.

Today (12/13) I received a call from the sales rep saying that the car is being held up for "Quality Control" and that the car won't be released until someone at Ford is able to check the car. He said he tried to Hot Tag the car a few times but isn't getting much response. I asked if 12/21-12/27 was still a realistic time frame and he said he is just not sure.

Reading through the thread here it doesn't seem to be a specific rhyme or reason to hold ups and timing on resolve seems to be all over the place. Unfortunately i only bring another example of the issue. One of my bigger disappointments is going to be missing out on the Tax Credit if the order goes into 2022...

Hoping you all get yours soon! Will follow up with dates and potential resolves if I hear or see anything.

I am in the same boat (and few others) cars held up at Railyard.
My expected date is 12/17-12-23 however I know there is a hold on the car.

Why do you think we miss out on tax credit going in to 2022.
Ford has NOT built enough cars to stop qualifying for the credit.
NOTE: Even if they count cars built in 2022 (against 200K quota), I would think credits are given in the order of date in service so we should be first in line even for 2022 tax year.

There is some discussion about car classification (SUV vs. station wagon etc.) and MSRP in the new bill being worked on...

I seriously doubt Mach-e will NOT qualify for EV credit.

At least in my case MSRP is below 55K.

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[oadesign]

First off, thank the gods for this community, or I'd seriously think my Dealership was F-in with me lol...

Reservation: 5/9/21
Production: 10/21
First Est. Delivery: 11/23-11/29
Second Est. Delivery: 12/21-12/27

On 11/23 (first day of the window and my excitement is already through the roof about any Ford email..) I received an email from Ford saying the delivery date had been changed to 12/21-12/27 (Current Status). I called up the dealership and they stated it shouldn't take that long as the car was at the Railyard (I'm in CO so I'm not sure which Railyard he is referring to). They told me that they will mark it "Hot" and try to get it priority delivered to their lot.

Today (12/13) I received a call from the sales rep saying that the car is being held up for "Quality Control" and that the car won't be released until someone at Ford is able to check the car. He said he tried to Hot Tag the car a few times but isn't getting much response. I asked if 12/21-12/27 was still a realistic time frame and he said he is just not sure.

Reading through the thread here it doesn't seem to be a specific rhyme or reason to hold ups and timing on resolve seems to be all over the place. Unfortunately i only bring another example of the issue. One of my bigger disappointments is going to be missing out on the Tax Credit if the order goes into 2022...

Hoping you all get yours soon! Will follow up with dates and potential resolves if I hear or see anything.

Same boat for mine, except my ETA slid from 11/21-11/27 to 1/3-1/9.

I’m having a hard time heeding the ‘watched pot never boils’ mantra, checking and re-checking with United Road, only to see the ‘on hold’ tag persist.

My dealer’s GM also hot-tagged my car, but was also told that it won’t move until Ford releases it.

The only question for us is will a Ford rep make it to CO or MA first? ?

 

[oadesign]

I am in the same boat (and few others) cars held up at Railyard.
My expected date is 12/17-12-23 however I know there is a hold on the car.

Why do you think we miss out on tax credit going in to 2022.
Ford has NOT built enough cars to stop qualifying for the credit.
NOTE: Even if they count cars built in 2022 (against 200K quota), I would think credits are given in the order of date in service so we should be first in line even for 2022 tax year.

There is some discussion about car classification (SUV vs. station wagon etc.) and MSRP in the new bill being worked on...

I seriously doubt Mach-e will NOT qualify for EV credit.

At least in my case MSRP is below 55K.

I'VE JUST GOT TO DRIVE TO THE RAIL YARD! ?

 

[TeddySquared]

I am in the same boat (and few others) cars held up at Railyard.
My expected date is 12/17-12-23 however I know there is a hold on the car.

Why do you think we miss out on tax credit going in to 2022.
Ford has NOT built enough cars to stop qualifying for the credit.
NOTE: Even if they count cars built in 2022 (against 200K quota), I would think credits are given in the order of date in service so we should be first in line even for 2022 tax year.

There is some discussion about car classification (SUV vs. station wagon etc.) and MSRP in the new bill being worked on...

I seriously doubt Mach-e will NOT qualify for EV credit.

At least in my case MSRP is below 55K.

Sorry I didn't mean not qualify for it, I meant missing out on not being able to claim it in 2022 for the purchase in the 2021 year. If purchased in 2022, I'll have to wait till 2023 to claim. No loss, just more waiting.

Minor update. I decided to direct message Ford's Facebook account. I got a case number and will be contacting them tomorrow to see what I get.

 

[rzanzerkia]

I'VE JUST GOT TO DRIVE TO THE RAIL YARD! ?

Haha, while you are at it please take a picture of mine too
There should be at least two premium red

I am starting to wonder if we will get the car delivered this year.
Someone else posted they try to 'hot' list the car but I can see how that may not help.
They have to get technician to the car first!

I am just surprised why Ford doesn't want dealers to do repairs..
It must be something serios they don't trust anyone but their own technicians...

 

[oadesign]

Haha, while you are at it please take a picture of mine too
There should be at least two premium red

I am starting to wonder if we will get the car delivered this year.
Someone else posted they try to 'hot' list the car but I can see how that may not help.
They have to get technician to the car first!

I am just surprised why Ford doesn't want dealers to do repairs..
It must be something serios they don't trust anyone but their own technicians...

I may just grab my pup for company, drive out, and take a quick look early in the AM…

We’re assuming there’s something wrong with them, when it may actually not even be the case. I believe mine was built long after the roof issue was discovered, so assume it’s not that. It could either be just to check the roofs, or perhaps to make sure the 12v batteries aren’t dead. Who knows?

 

[MissyBenita]

Well, it’s finally here. Never did find out what the hold-up was & neither did the dealer. He said that what I mentioned in this post a little earlier was the most likely reason. Finished up paperwork today, car is getting ceramic coated & then off on her first 1,000 mile road trip.

I have to say that despite the frustration in the hold-up & the lack of communication, accurate updates & lack of transparency (that’s on Ford), dealing with this particular dealer was the most pleasant car buying experience my friend & I have ever had. With how Ford is dealing with this hold-up is mostly hurting the dealerships.

This girl will have a beautiful life transporting her owner & a 9’ surfboard to the beach as many days as the waves are breaking.

Good luck to everyone that is in the black hole of trying to get their Mach-e’s. Stay the course - it’ll come & you’ll be in love.

Aloha???‍?

 

[rzanzerkia]

Well, it’s finally here. Never did find out what the hold-up was & neither did the dealer. He said that what I mentioned in this post a little earlier was the most likely reason. Finished up paperwork today, car is getting ceramic coated & then off on her first 1,000 mile road trip.

I have to say that despite the frustration in the hold-up & the lack of communication, accurate updates & lack of transparency (that’s on Ford), dealing with this particular dealer was the most pleasant car buying experience my friend & I have ever had. With how Ford is dealing with this hold-up is mostly hurting the dealerships.

This girl will have a beautiful life transporting her owner & a 9’ surfboard to the beach as many days as the waves are breaking.

Good luck to everyone that is in the black hole of trying to get their Mach-e’s. Stay the course - it’ll come & you’ll be in love.

Aloha???‍?

Congratulations, wait was worth it!.
This color does look beautiful (Black cladding and roofline).
What was the total wait after it was dropped off at the railyard.
I realize the timing depends on how quickly they can get someone to see the car....

 

[oadesign]

Haha, while you are at it please take a picture of mine too
There should be at least two premium red

I am starting to wonder if we will get the car delivered this year.
Someone else posted they try to 'hot' list the car but I can see how that may not help.
They have to get technician to the car first!

I am just surprised why Ford doesn't want dealers to do repairs..
It must be something serios they don't trust anyone but their own technicians...

I took a drive to the rail yard early this morning, and saw 2 rapid red, and 2 (star?) white MMEs. As I drove by, an empty car carrier entered the yard to make a pickup. Since my car is still 'on hold,' I doubt it has any chance of getting picked up just yet.

In addition, I also sent a DM to Ford via Twitter. The response I received is akin to a form letter:

"I appreciate you sharing your information with me, Robert. Going back to your original concern, your vehicle is currently “In Transit” status, which means that the vehicle has been built and is being transported from the plant to the dealership. If you would ever like to check the status of your vehicle, you can do so at the following link: https://shop.ford.com/vehicleordertracking#/status…. On my end I am only able to see the current status of your 2021 Ford Mustang Mach-E order; however, your sales manager at Herb Chambers Ford is in the best position to provide in depth updates for the status of your order. I suggest continuing working with them. I do see an existing case within our internal system relating to your current concern. At this time, I suggest working with the Marketing Program Headquarters and your sales manager, as they are in the best position to further assist you with your Ford Mach-E order and any updates you are seeking. Avni Ford Service Team"

I replied that I know exactly where the car is, that it's on quality hold for an unknown reason, requested more transparency from Ford, and noted that my VIN hasn't worked in that tracking link ever since it hit the rail yard on 11/29 and was put on 'quality hold.'

 

[rzanzerkia]

I took a drive to the rail yard early this morning, and saw 2 rapid red, and 2 (star?) white MMEs. As I drove by, an empty car carrier entered the yard to make a pickup. Since my car is still 'on hold,' I doubt it has any chance of getting picked up just yet.

In addition, I also sent a DM to Ford via Twitter. The response I received is akin to a form letter:

"I appreciate you sharing your information with me, Robert. Going back to your original concern, your vehicle is currently “In Transit” status, which means that the vehicle has been built and is being transported from the plant to the dealership. If you would ever like to check the status of your vehicle, you can do so at the following link: https://shop.ford.com/vehicleordertracking#/status…. On my end I am only able to see the current status of your 2021 Ford Mustang Mach-E order; however, your sales manager at Herb Chambers Ford is in the best position to provide in depth updates for the status of your order. I suggest continuing working with them. I do see an existing case within our internal system relating to your current concern. At this time, I suggest working with the Marketing Program Headquarters and your sales manager, as they are in the best position to further assist you with your Ford Mach-E order and any updates you are seeking. Avni Ford Service Team"

I replied that I know exactly where the car is, that it's on quality hold for an unknown reason, requested more transparency from Ford, and noted that my VIN hasn't worked in that tracking link ever since it hit the rail yard on 11/29 and was put on 'quality hold.'

Should I get my wire cutters out?

So close yet out of reach!

There is a hope it will be delivered in the next few weeks.
True we have to wait another year to file tax credit if the delivery goes to 2022.

Since there are only 4 MMEs I would think if technician to show up he will release all 4 cars.

 

[oadesign]

Should I get my wire cutters out?

So close yet out of reach!

There is a hope it will be delivered in the next few weeks.
True we have to wait another year to file tax credit if the delivery goes to 2022.

Since there are only 4 MMEs I would think if technician to show up he will release all 4 cars.

We can only hope! The lot was fairly full with not only Fords, but also Toyotas, Chevys, and Dodges. At a certain point they have to clear them out!

 

[RhodyGT]

We can only hope! The lot was fairly full with not only Fords, but also Toyotas, Chevys, and Dodges. At a certain point they have to clear them out!

didn't see my car in the pictures...must be buried in the lot somewhere...

 

[oadesign]

didn't see my car in the pictures...must be buried in the lot somewhere...

I was only able to see the few outer rows, so there were many more that I just couldn't see.

Possible omen? Since I ordered on 4/27, I've only see 5 MMEs in the wild, but only in black, dark matter gray, or iconic silver, and not rapid red, which is what I ordered. But less than a mile after leaving the rail yard, what just happened to pass me in the opposite direction? A rapid red MME. ?

 

[RhodyGT]

I was only able to see the few outer rows, so there were many more that I just couldn't see.

Possible omen? Since I ordered on 4/27, I've only see 5 MMEs in the wild, but only in black, dark matter gray, or iconic silver, and not rapid red, which is what I ordered. But less than a mile after leaving the rail yard, what just happened to pass me in the opposite direction? A rapid red MME. ?

Ha, same here. Don't think I have seen a RR MME on the road yet...

 

[Chargernc]

I was only able to see the few outer rows, so there were many more that I just couldn't see.

Possible omen? Since I ordered on 4/27, I've only see 5 MMEs in the wild, but only in black, dark matter gray, or iconic silver, and not rapid red, which is what I ordered. But less than a mile after leaving the rail yard, what just happened to pass me in the opposite direction? A rapid red MME. ?

How. Wish you could see the Vin #’s!!! I have been stuck with no information since the shipped email 11/30. Hoping one of those star white’s is coming to NY!!!

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