Safety Recall Software Update - Any Issues?

[Annette702]

I have my 2024 Premium 4X-ER going in to my dealer in a couple of days to receive the 25S65 update. I am worried about unexpected ‘side-effects’ of this change. After 18 years of iPhone, iPad and Windows updates we are all acquainted with how software changes can fix a couple of things here while breaking a couple of other things over there. A software fix is not like a hardware fix and the more complex the software is, the more vulnerable it is.

Has anyone gotten this ‘fix’ and if so, has it ‘broken’ anything else. My car has been PERFECT over my first 14 months of ownership and I am worried about that impression being ruined by a hardware company trying to manage something it has already admitted to being poor at, and/or has mostly outsourced.

Got mine done yesterday via mobile service. My apps still shows incomplete also. (but after reading comments here, I see it may take a few days to update in the app). BUT under the service tab in my app, under Service History, it now shows services performed 9/23/25: scheduled maintenance and transmission, clutch and axle. First and foremost my car is only 15 months old and only has 7770 miles - so there is no scheduled maintenance needed at this time, nor do I have a lift in my garage so they could perform any of those services... I'm a little frustrated about that since now these services are attached to my car that have NOT been done.

I think Ford needs to really get with some updated software systems, they are truly lacking in that area.

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[scout]

Got mine done last week. No issues and it took them about an hour. The notice in FordPass cleared a couple days later.
[/got mine yesterday-----------no issues

 

[DRJJJJJ]

Took mine in last Friday for recall update and I had an issue. While they were working on it I received notification in the app of Electrical System Drain, seek service. I did not think anything of it as I assumed it had something to do with the update. However in the days to follow I continued to get the message in the app as well as when starting the car. I also was getting all the symptoms of electrical drain in the car. Generic chimes, no radio, no blue cruise. I drove for a couple of days with no correction so I returned to dealership. After a call to Ford Tech Support it was determined that "my car wouldn't go to sleep" and hence as a result of it being awake all the time the battery was draining. Dealership reported that a particular module would have to be replaced and it was ordered. Currently awaiting for it to arrive and be installed.

 

[TheSlug1958]

I attempted to make an appointment on the 22nd to have the recall completed, but was told that the software was not available even though the recall letter clearly states that the software is available.

 

[DeusEx]

I attempted to make an appointment on the 22nd to have the recall completed, but was told that the software was not available even though the recall letter clearly states that the software is available.

Send your SA the file that Mike G attached. https://www.macheforum.com/site/threads/12v-recall-25s65-software-released.48958/post-1010226

 

[TheSlug1958]

Thank you

 

[desiguy2447]

Took mine in last Friday for recall update and I had an issue. While they were working on it I received notification in the app of Electrical System Drain, seek service. I did not think anything of it as I assumed it had something to do with the update. However in the days to follow I continued to get the message in the app as well as when starting the car. I also was getting all the symptoms of electrical drain in the car. Generic chimes, no radio, no blue cruise. I drove for a couple of days with no correction so I returned to dealership. After a call to Ford Tech Support it was determined that "my car wouldn't go to sleep" and hence as a result of it being awake all the time the battery was draining. Dealership reported that a particular module would have to be replaced and it was ordered. Currently awaiting for it to arrive and be installed.

My car also while at the dealer last week for the recall software update. Also got the same messages in the Ford App long with the high voltage battery drain messages. The dealer kept the car two extra days running diagnostics. They have them noted in the system should they return.. I have driven the car 200 miles or more since last week with no issues or error messages.

 

[Schmedlack]

Mobile service performed by Century Ford of Mt Airy, MD. 30 minutes with no problems. The tech who performed the update gets an A+.

 

[scott_77]

Had it done yesterday via mobile service as well. Took him 30 minutes. Module update included on ABS brakes which notably no longer grabs when under a few mph. App cleared alert just now too (30 hrs after service)

 

[Johnnyb]

I have my 2024 Premium 4X-ER going in to my dealer in a couple of days to receive the 25S65 update. I am worried about unexpected ‘side-effects’ of this change. After 18 years of iPhone, iPad and Windows updates we are all acquainted with how software changes can fix a couple of things here while breaking a couple of other things over there. A software fix is not like a hardware fix and the more complex the software is, the more vulnerable it is.

Has anyone gotten this ‘fix’ and if so, has it ‘broken’ anything else. My car has been PERFECT over my first 14 months of ownership and I am worried about that impression being ruined by a hardware company trying to manage something it has already admitted to being poor at, and/or has mostly outsourced.

UPDATE: Had it done yesterday (9/25). Dropped car off at 11 AM, was ready at 5 PM. So far, no issues of any kind. All features and settings were retained and CC worked perfectly (Unlike someone else’s experience). Could not hear any cooling fan noise after shutting the var down likely because it was too cool outside to notice. So far, so good.

I had it done and nothing has gone wrong. They actually came to my house to do the update. (Paso Ford)
John

 

[Anvil Jr.]

No issues here. Update was very quick at the dealership.

 

[AEGinMD]

Got mine done last week. No issues and it took them about an hour. The notice in FordPass cleared a couple days later.

My experience was similar. Not post-update glitches. Even my audio presets stayed intact!

 

[pschatzow]

I’ve called 2 dealers in NJ and they tell me that they don’t do mobile service for this software update for the safety recall since it could take multiple days . Anyone know a dealer in Monmouth county that does this?

 

[Chrisbriding]

Dropped mine off at the dealer this morning for this update. Since I've gotten the old "electric system drain" error message again, they want to keep it for at least 1 day to run diagnostics.

Two more Mach-Es pulled into the service line after I did!

 

[Carlos R]

Had it done today at the dealer. So far no issues but hasn’t updated as completed on the app

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