Servicing in Houston

kevC

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I'm FINALLY getting to 10k (I don't drive much) and should be scheduling the 10k service (and probably all the recall stuff I've been putting off). Do any of y'all have good first hand experience with a dealership in Houston? I live in Montrose and the closest dealership I think is Tommy Vaughn.
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Fez

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How was your experience? Took mine to Joe Myers, never again. Need to find a Ford dealer that knows what they’re doing with EV’s.
 

Cooghead

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Hellman Ford is usually pretty good and not far from the Montrose. I have been going there for years with many ICE cars and now my MachE
 

hyrulianruffio

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No major issues or complaints with Helfman Ford in Meadows Place here either. We take our office fleet vehicles there for maintenance too.
 

henny

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Another Houstonian here. To add a data point (and to vent): I just bought a CPO 2021 Premium and 4 days later it wouldn't start, gave me the "Stop Safely Now" message, and within a few hours completely died. Managed to get it towed to Tommie Vaughn in the Heights. They have had it for 2 weeks and still haven't even diagnosed the issue. Ford corporate BEV team was no help either. So for now I'm waiting, calling, and wishing I'd taken it somewhere else.
 


Fez

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Just drooped mine off at Tomball Ford. Wish me luck
 

henny

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Just drooped mine off at Tomball Ford. Wish me luck
Good luck. Mine sat at Tommie Vaughn for 2 weeks and then took 2 more for the work. They seemed super backed up, it was near impossible to get my service advisor on the phone. No loaners either. We’ll see if they actually reimburse for a month of rentals.
 

JoshTX

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Any recent updates on service experiences? I recently bought a MME from Tommie Vaughn. Would be nice if they were at least competent to provide service since they're less than 2 miles from my house.
 

Fez

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I’m taking mine back to Tomball Ford for round two. Seems like everyone has to go through at least three or four rounds before they actually fix it.
 

JoshTX

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Oof. Sorry to hear that. What issue are they trying to fix?
 

JoshTX

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Sorry! Hope they are able to get it working.
 

henny

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Any recent updates on service experiences? I recently bought a MME from Tommie Vaughn. Would be nice if they were at least competent to provide service since they're less than 2 miles from my house.
I got mine back after round 2 with Tommie Vaughn. Round 1 was HVBJB, round 2 was Sync module replacement. The Sync replacement got me from a 2020 Sync version to something mid-2022, but it's still not updating properly, so I'm headed back for round 3 soon.
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