Several Mach-E Service Actions [Resumed] - Powertrain Software Issue

[Shayne]

23S56 is a go, 23B50 is still stopped. Tell them to check PTS alerts on the homepage regarding 23S56.

I guess CSP 23B50 is not of great concern to have done? I had it mailed to me last October said it would come OTA but have not received it to date. With the release notes I am not sure how anyone would know? By the CSP wording one would think it should be done? Does it just melt the small pins with no chance of fire?

Sponsored

 

[Fixbear]

They’re getting them trained that’s who I bought the car from so other than going over there to visit I’ve got another Ford dealer in town who is a electrician vehicle dealer so I’m gonna go see them the only problem is I’ll have to leave the car for like two days while they hook it up, they said

Hope their tech passes. 70% fail rate my dealer claims.

 

[vinny2487]

Not sure if this has been answered. My car (2021 CA Route 1) is part of the recall yet I've never received a letter from Ford. Is Ford still sending out recall letters?

 

[MachELGT]

I guess CSP 23B50 is not of great concern to have done? I had it mailed to me last October said it would come OTA but have not received it to date. With the release notes I am not sure how anyone would know? By the CSP wording one would think it should be done? Does it just melt the small pins with no chance of fire?

My MachE falls under the 23B50 recall. The dealer told me it is still on hold. The reason my car was at the dealer was because during a long distance trip, I had to fast charge at a charging station. After about two seconds, I heard a zap and smoke coming out of my charge port. There was no fire. But the charge station errored out, and I could not remove the nozzle from my charge port. Finally when the charging station technician arrived, he was able to remove the nozzle and my pins on the charge port had melted. Ford replaced the pins as part of the warranty, but they still could not work on the recall.

 

[MachELGT]

Not sure if this has been answered. My car (2021 CA Route 1) is part of the recall yet I've never received a letter from Ford. Is Ford still sending out recall letters?

I did not receive a letter for 23B50 as well. But I see the recall listed on my Ford app.

 

[Fixbear]

Sorry to hear that you cooked your charge receptacle. Always check both your car port and the charge plug to be clean with bright pins and sockets. Insert fully with authority in one motion. You should feel it hit the back and hear it click to lock. As the chargers wear, the lock system also wears and may not fully insert but still enable charge. Foreign material and chemicals are the enemy here.
What caused your failure was a poor connection and arc. Once a arc starts, it creates a plasma that will sustain the arc over a longer gap. Creating heat and vaporizing both metal and surrounding material.

 

[Shayne]

Sorry to hear that you cooked your charge receptacle. Always check both your car port and the charge plug to be clean with bright pins and sockets. Insert fully with authority in one motion. You should feel it hit the back and hear it click to lock. As the chargers wear, the lock system also wears and may not fully insert but still enable charge. Foreign material and chemicals are the enemy here.
What caused your failure was a poor connection and arc. Once a arc starts, it creates a plasma that will sustain the arc over a longer gap. Creating heat and vaporizing both metal and surrounding material.

CSP 23B50

What is the effect?
Your battery may not fully charge and/or the charge cord may become stuck in your vehicle. You may also experience a burning smell or melting of the charge port pins.

All wear and tear not a problem with the ford charging at all? Maybe the new software that is now on hold slows down the wear and tear? I think that would be wishful thinking.

 

[carbonizedbrett]

• 23B50 - Charge Cord Stuck – Reprogram Battery Charge Control Module
• 23S56 - High Voltage Battery Junction Box (HVBJB) Replacement

If your vehicle is scheduled for service on any of these programs, that service will need to be postponed until further notice.

5/7 Update - The hold has been removed (except 23B50) and the service programs can resume. Vehicles updated between 4/26 and 5/5 will need to come back to get the software re-flashed.

So my car had 23B50 and 23S56 applied prior to 4/26 - probably in the 4/10-4/17 range, then sat until 6/24, then went back to the dealer from 5/6 to 6/4 for collision repair (long story...). Nothing showed up when I had it from 6/25 to 5/5 but after driving it since I finally got it back on Tuesday, this happened this morning:

Ford's getting the car back 6/25. I loved this car for 33 months but the Series of Unfortunate Events since 4/1 has just been beyond ridiculous.

 

[phil]

I loved this car for 33 months but the Series of Unfortunate Events since 4/1 has just been beyond ridiculous.

What happened?

 

[carbonizedbrett]

What happened?

I'll try to do the short version.

In March, I was on the fence about keeping my Premium 4X at the end of my Options in June. My balloon is $24.1k. A zero-damage accident got reported to CarFax and the Tesla-then-Ford price cuts hurt so my equity was probably slightly negative. And there's no way I'd have kept the car without spending ~$2k on an extended warranty.... So I started exploring options and decided to send the car in for long-overdue recalls. I figured I'd be all set if I decide to keep it or maybe I'd list it for sale privately and see what happened before my 6/25 Options end.

The dealer picked the car up on 4/1 and a huge compounding factor was the fact that the valet got rear-ended on the way back to the shop.

The service advisor didn't follow Ford procedures - or communicate with me honestly about how long the work would take - and what should have been about 5 or 6 days of recall work and what he told me would "be a few days" turned into 17. Then he didn't bother sending information to the Other Driver's insurance for a week after all the recall work was done.

At that point, I demanded the car back (4/25) figuring I could take it to the Other Driver's preferred shop myself and at least have a car to drive except when it wasn't actively being worked on.

When I got he car back, I noticed that the trailing edge of the roof panel with the antenna on it had the paint scraped off. I couldn't see how this could be possibly related to the minor damage to the hatch and I suspected the damage occurred when the glass shop resealed the roof. So I sent he car back to the dealer on 5/6. After a few days, they advised me that their glass shop and their body shop looked at the damage and agreed that it had indeed been caused by the accident. At this point, I had already leased a replacement vehicle. There was just too much uncertainty about when I'd get my car back.

So I decided to let them (once again) handle the collision repairs. They were kind enough to fix a small paint scuff on my front bumper. But after a snafu with the insurance company's appraiser (I live in a different county from my mailing address and they have franchise regions) the repairs were again delayed and I just got the vehicle back on Tuesday.

Front bumper is good. The door badges have been warranty-replaced, and the rear hatch looks....OK enough. But:

I pointed this out to the service advisor and she said they will handle it if Ford assesses damage. Gosh I hope so.

To add to all this, I tried to follow the Contract End Guide and that didn't go so well either.

I called "too soon" to get refinance information, probably more than 90 days early. So I called back maybe 6-8 weeks ago to inquire again and was told I had to wait until the 35th month payment hit. (Even though that web page indicates you need to notify them MORE than 30 days before the end.)

I also asked about the pre-inspection at that time. They directed me to a website that did not recognize my VIN and Ford Credit account number. I called them back and they said this was an occasional problem and somebody from the inspection company would call me to schedule the inspection. They did not and it fell off my radar a bit - and I didn't actually have my car back and it hadn't even been repaired from the 4/1 accident.

So my next call was 5/30, I think. The Ford Credit rep initiated the refinance request again (at this point, I'm just curious) and put in another request for the inspection company to call me. They left me a message on my work number Saturday morning (6/1) and I called them Monday (6/3) afternoon. The soonest available appointment was 6/24 and my car was due back 6/25. I took at and called Ford back, who said there's nothing they can do about the scheduling.

I did open a case the with BEV team when my recalls started taking an extraordinary amount of time but they have not followed up with me about anything.

So the "1 Pedal Drive Fault" is just one more bump in the road..... Which doesn't even make sense because my HVBJB and Battery Charge Port updates were done no later than 4/17, which is nine days before the "problem" window.

A friend was kind enough to point out that I made reasonable decisions with the information I had at the time and it's only in hindsight that it looks like every single decision I made was terrible. (Including leasing a new car on 4/30 that I probably could have leased for $200 less a month on 5/30....)

If you've lasted this long - and you're ever near Princeton, NJ, I'll buy you a drink and show you my Genesis GV60. ?

 

[phil]

I'll try to do the short version.

In March, I was on the fence about keeping my Premium 4X at the end of my Options in June. My balloon is $24.1k. A zero-damage accident got reported to CarFax and the Tesla-then-Ford price cuts hurt so my equity was probably slightly negative. And there's no way I'd have kept the car without spending ~$2k on an extended warranty.... So I started exploring options and decided to send the car in for long-overdue recalls. I figured I'd be all set if I decide to keep it or maybe I'd list it for sale privately and see what happened before my 6/25 Options end.

The dealer picked the car up on 4/1 and a huge compounding factor was the fact that the valet got rear-ended on the way back to the shop.

The service advisor didn't follow Ford procedures - or communicate with me honestly about how long the work would take - and what should have been about 5 or 6 days of recall work and what he told me would "be a few days" turned into 17. Then he didn't bother sending information to the Other Driver's insurance for a week after all the recall work was done.

At that point, I demanded the car back (4/25) figuring I could take it to the Other Driver's preferred shop myself and at least have a car to drive except when it wasn't actively being worked on.

When I got he car back, I noticed that the trailing edge of the roof panel with the antenna on it had the paint scraped off. I couldn't see how this could be possibly related to the minor damage to the hatch and I suspected the damage occurred when the glass shop resealed the roof. So I sent he car back to the dealer on 5/6. After a few days, they advised me that their glass shop and their body shop looked at the damage and agreed that it had indeed been caused by the accident. At this point, I had already leased a replacement vehicle. There was just too much uncertainty about when I'd get my car back.

So I decided to let them (once again) handle the collision repairs. They were kind enough to fix a small paint scuff on my front bumper. But after a snafu with the insurance company's appraiser (I live in a different county from my mailing address and they have franchise regions) the repairs were again delayed and I just got the vehicle back on Tuesday.

Front bumper is good. The door badges have been warranty-replaced, and the rear hatch looks....OK enough. But:

I pointed this out to the service advisor and she said they will handle it if Ford assesses damage. Gosh I hope so.

To add to all this, I tried to follow the Contract End Guide and that didn't go so well either.

I called "too soon" to get refinance information, probably more than 90 days early. So I called back maybe 6-8 weeks ago to inquire again and was told I had to wait until the 35th month payment hit. (Even though that web page indicates you need to notify them MORE than 30 days before the end.)

I also asked about the pre-inspection at that time. They directed me to a website that did not recognize my VIN and Ford Credit account number. I called them back and they said this was an occasional problem and somebody from the inspection company would call me to schedule the inspection. They did not and it fell off my radar a bit - and I didn't actually have my car back and it hadn't even been repaired from the 4/1 accident.

So my next call was 5/30, I think. The Ford Credit rep initiated the refinance request again (at this point, I'm just curious) and put in another request for the inspection company to call me. They left me a message on my work number Saturday morning (6/1) and I called them Monday (6/3) afternoon. The soonest available appointment was 6/24 and my car was due back 6/25. I took at and called Ford back, who said there's nothing they can do about the scheduling.

I did open a case the with BEV team when my recalls started taking an extraordinary amount of time but they have not followed up with me about anything.

So the "1 Pedal Drive Fault" is just one more bump in the road..... Which doesn't even make sense because my HVBJB and Battery Charge Port updates were done no later than 4/17, which is nine days before the "problem" window.

A friend was kind enough to point out that I made reasonable decisions with the information I had at the time and it's only in hindsight that it looks like every single decision I made was terrible. (Including leasing a new car on 4/30 that I probably could have leased for $200 less a month on 5/30....)

If you've lasted this long - and you're ever near Princeton, NJ, I'll buy you a drink and show you my Genesis GV60. ?

That does sound highly unfortunate. Thanks. I was curious partly cuz I'll need to decide whether to keep my own Mustang next year, and was interested in how things fell apart for you after 33 months.

The GV60 looks like a nice car, I strongly considered it when I got the Ford, but it was relatively unavailable at the time. Good luck with it.

 

[MachELGT]

Sorry to hear that you cooked your charge receptacle. Always check both your car port and the charge plug to be clean with bright pins and sockets. Insert fully with authority in one motion. You should feel it hit the back and hear it click to lock. As the chargers wear, the lock system also wears and may not fully insert but still enable charge. Foreign material and chemicals are the enemy here.
What caused your failure was a poor connection and arc. Once a arc starts, it creates a plasma that will sustain the arc over a longer gap. Creating heat and vaporizing both metal and surrounding material.

Fixbear, thank you for the tips. Will do that. Won’t the 23B50 prevent the arc?

 

[Fixbear]

Fixbear, thank you for the tips. Will do that. Won’t the 23B50 prevent the arc?

No, as it happens in millseconds and before temp sensors can detect it.

 

[MachELGT]

No, as it happens in millseconds and before temp sensors can detect it.

Copy that. I will clean my charge port before traveling and inspect the charger before I use it. The reason I asked is because this quote is on the 23B50 letter to dealers. And it sounds very much like what happened to me.
“CSP 23B50

What is the effect?
Your battery may not fully charge and/or the charge cord may become stuck in your vehicle. You may also experience a burning smell or melting of the charge port pins.”

 

[carbonizedbrett]

That does sound highly unfortunate. Thanks. I was curious partly cuz I'll need to decide whether to keep my own Mustang next year, and was interested in how things fell apart for you after 33 months.

The GV60 looks like a nice car, I strongly considered it when I got the Ford, but it was relatively unavailable at the time. Good luck with it.

Yeah, it really wasn't the Mach E itself - I still really like the vehicle. I just somehow ended up in a perfect storm of all kinds of different things interacting in the worst ways possible.

Now that I've been driving both back to back - and with my wife in the car - it's the ride quality that's probably the most import differentiator for us. There are many more - and the Mach E does do a few things better - but we don't have to look much further than ride quality to be sure we made the the right choice for us.

Availability of the GV60 is much better these days to the point where, at least in NJ, Genesis had $16.5k incentives on the Performance trim. If I had waited a month, I might have gotten an additional $7.5k in dealer discounts. :-/

Sponsored