Outstanding Field Service Actions (Etis) and OTA Updates

[frumple]

I goto this Etis site, put in my VIN...

https://www.etis.ford.com/vehicleSelection.do

Outstanding Field Service Actions

21B36 - PHONE AS A KEY SOFTWARE UPDATE
21S42 - PANORAMIC ROOF GLASS RESEAL
21C22 - WINDSHIELD GLASS RESEAL
21P22 - SOFTWARE CALIBRATION UPDATE
21G01 - BLUECRUISE MODULE PROGRAMMING
22S41 - MAIN HV CONTACTOR WELDING

My April 2021 delivered Mach-E Premium 4X has been tearing through updates over the past 1-2 months. I just got 2.8.2 the BlueCruise update late last week.

My simple question is, will any of the software updates (OTAs) automagically remove these "Outstanding Field Service Actions" from my list? (for example, 21G01). Or, let me guess, Field Service Actions can only be cleared by a dealer visit? Other than 10k, regular service where the service person basically told me to delay the Glass reseals work for months, my Mach-E has not been back to the dealer/service.

Bonus question, if anyone knows and is willing to help, does 2.8.2 and further include 21B36 and 21P22? It would seem really odd that at the pace and how many they did to get me to 2.8.2 BlueCruise, that these wouldn't be included?

Thank you! If this needs to be in another forum, please let me know and I can delete and re-post.

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[Rich_Maine]

I goto this Etis site, put in my VIN...

https://www.etis.ford.com/vehicleSelection.do



My April 2021 delivered Mach-E Premium 4X has been tearing through updates over the past 1-2 months. I just got 2.8.2 the BlueCruise update late last week.

My simple question is, will any of the software updates (OTAs) automagically remove these "Outstanding Field Service Actions" from my list? (for example, 21G01). Or, let me guess, Field Service Actions can only be cleared by a dealer visit? Other than 10k, regular service where the service person basically told me to delay the Glass reseals work for months, my Mach-E has not been back to the dealer/service.

Bonus question, if anyone knows and is willing to help, does 2.8.2 and further include 21B36 and 21P22? It would seem really odd that at the pace and how many they did to get me to 2.8.2 BlueCruise, that these wouldn't be included?

Thank you! If this needs to be in another forum, please let me know and I can delete and re-post.

I got 2.83 and BC. My Vin shows 21G01 still outstanding so unsure if that is dealer only and not OTA?

 

[RickMachE]

No OTA update has those identifiers.

Any person who told you to delay the glass recalls issued well over 6 months ago runs the risk of being sued, because they are safety recalls.

All you should be concerned with is what shows up in your FordPass account under Recalls. ETIS is not a customer-facing system.

 

[kdryden99]

No OTA update has those identifiers.

Any person who told you to delay the glass recalls issued well over 6 months ago runs the risk of being sued, because they are safety recalls.

All you should be concerned with is what shows up in your FordPass account under Recalls. ETIS is not a customer-facing system.

Those glass recalls are delayed because of shortage of materials so don't be surprised if some people didn't do theirs yet. My dealer a) didn't want to do it over the winter because the cold air causes the glass to be brittle. b) ordered the materials needed to do the recall in march and only called me 2 weeks ago to schedule the fix which is this Wednesday

 

[RickMachE]

Those glass recalls are delayed because of shortage of materials so don't be surprised if some people didn't do theirs yet. My dealer a) didn't want to do it over the winter because the cold air causes the glass to be brittle. b) ordered the materials needed to do the recall in march and only called me 2 weeks ago to schedule the fix which is this Wednesday

The work is done indoors. The adhesives require a certain temperature to be effective. Normal windshield replacement is done year round, they use different adhesives in winter. But for this work the vehicle is indoors and therefore warm, as is the glass.

Hopefully they've done a few and this goes like clockwork.

 

[frumple]

No OTA update has those identifiers.

Any person who told you to delay the glass recalls issued well over 6 months ago runs the risk of being sued, because they are safety recalls.

All you should be concerned with is what shows up in your FordPass account under Recalls. ETIS is not a customer-facing system.

Thanks for the tip to look at Recalls in my account. For posterity/info this is what mine says

Recalls*

• PANORAMIC ROOF GLASS RESEAL
• WINDSHIELD GLASS RESEAL

Customer Satisfaction Programs*

• PHONE AS A KEY SOFTWARE UPDATE

As for the glass recall, no one is getting my perfectly running car in this market and economy for 6+ weeks (or whatever they told me). They'll have to do better than that.

There will always be internal data/fixes (apparently this Etis system) and customer facing information (FordPass account). And then the in-between, like a dealer service center. I'm skeptical of all of them, I see the forums as a way to alleviate some of the skepticism.

Let me ask my question or maybe another question in a different way. Would one ideally want all of the Outstanding Field Service Action cleared for one's Mach-E? (even though I'm now at OTA 2.8.2+, etc) As the dealer completes them, they should drop off this Etis list? Thank you!

 

[RickMachE]

Thanks for the tip to look at Recalls in my account. For posterity/info this is what mine says

Recalls*

• PANORAMIC ROOF GLASS RESEAL
• WINDSHIELD GLASS RESEAL

Customer Satisfaction Programs*

• PHONE AS A KEY SOFTWARE UPDATE

As for the glass recall, no one is getting my perfectly running car in this market and economy for 6+ weeks (or whatever they told me). They'll have to do better than that.

There will always be internal data/fixes (apparently this Etis system) and customer facing information (FordPass account). And then the in-between, like a dealer service center. I'm skeptical of all of them, I see the forums as a way to alleviate some of the skepticism.

Let me ask my question or maybe another question in a different way. Would one ideally want all of the Outstanding Field Service Action cleared for one's Mach-E? (even though I'm now at OTA 2.8.2+, etc) As the dealer completes them, they should drop off this Etis list? Thank you!

If your dealer told you that the two recalls would take 6+ weeks, they are incompetent. They take 2 days. They tell you 3 - 4 days because they have time for scheduling an independent glass shop, and time for cleanup. If the windshield breaks (very small percentage), they have to get a new one and that could take a number of days. You are provided a loaner car by Ford, you pay for fuel.

You should note that both glass recalls are safety related. The windshield is an integral part of protection in an accident, stopping objects from coming in, going out (you) and as part of rollover protection. The roof recall specifically is stopping the roof glass from coming out, where it could damage another vehicle or injure people.

I have no expertise on what should be or not be on ETIS. When I have recalls done, I look for them to fall off my FordPass account, which they do, within days or a week or so.

 

[MojoWorking]

Took mine in late last week for the windshield/roof recalls as well as the BlueCruise update. I was told 7-10 days.

 

[Mathington]

My dealer took 2 days for the windshield recall, but they did it in-house as they have a full body shop.

 

[Djynn81]

So I have a question with all of this if I look at my recall page on the Ford website I do not have recalls. Does this is still affect me pickup car May 28th All software was updated prior to picking up this appears to be a hardware issue?

 

[Mathington]

So I have a question with all of this if I look at my recall page on the Ford website I do not have recalls. Does this is still affect me pickup car May 28th All software was updated prior to picking up this appears to be a hardware issue?

I don't believe Ford requires dealerships to install software updates on models before they are sold except in the event it's a safety recall.

If your vehicle was recently manufactured then I'm sure the factory would have installed any necessary updates to address recalls. The only exception may be the most recent recall regarding the contactors for the high voltage battery.

The glass adhesive issue was only for earlier models.

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