Anyone familiar with (Recall) field service action number 21b36?

[Illinibird]

Thank you for the insight. Can you confirm if this FSA 21B36 is the same or different as SSM 49730? I already had SSM 49730 applied, but am still getting an alert to have FSA 21B36 applied. Thanks again.

I just picked up my car after it was in the shop for 6 hours. The bottom line: they didn't do anything. Why? Because I had SSM 49730 done May 18th and that addressed the RFA module by updating its software to the latest level and testing it with FDRS. At that time they cleared all continuous codes set during module programing (as per writeup on S.O.)

Today's S.O. says: "Connected FDRS to vehicle and following field service action 21B36 found no update for RFA module at this time. Checked Oasis for updated information and found RFA module was updated 5/18/2021 for SSM 49730. Will monitor for later software. See attached FDRS printouts."

So there you have it from my Ford dealership saying that 21B36 is essentially SSM 49730. I don't know if that's true or not and since we have a Ford representative I'd like him to tell us what CSP 21B36 really is or does. Perhaps the software for CSP 21B36 really WAS NOT sent out yet to dealers causing confusion. Also, I wish Ford had told those who had SSM 49730 that they didn't need CSP 21B36 because the problem was already addressed (if this is accurate).

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[RedStallion]

Hey there, all! An over-the-air update is being developed and will be available later this year. We want to provide a solution now rather than wait until the OTA update is ready. If you prefer not to wait for the OTA option, please schedule a service appointment with your local dealership to have your software updated at your convenience. Ford Motor Company has authorized your dealer to update the Phone as a Key software free of charge (parts and labor). Thank you!

Thanks, that's what we need to know.
I think most people (me included) would rather wait for the OTA update rather than wasting a day at a dealership risking some incompetent mechanic potentially creating more problems.

 

[gafear]

I took my car this morning for the update but my app still gives me the warning that the recall is needed. Any idea how to remove it?

 

[CHeil402]

Looks like Ford heard some of these complaints about lack of information and sent out a notice in FordPass... however, it still doesn't mention if this is the same as the previous SSM 49730

 

[Illinibird]

Looks like Ford heard some of these complaints about lack of information and sent out a notice in FordPass... however, it still doesn't mention if this is the same as the previous SSM 49730

Confusing, isn't it? From what I get out of it is that SSM 49730 addressed pairing of the phone with car (RFA module) and this sounds like it addresses issues communicating with car for lock/unlock and key not detected/start issues. I think I'll wait for OTA update this fall.

 

[Flapper1969]

It says "phone as a key software update" and wants me to take it to a dealer, but, I'm confused why that wouldn't be done OTA.

I did get this today, I work at a dealership here in Canada. I have it in the shop as we speak for the software update. My technician said he looked it up and should be done in an hour. I don't if i have to reinstall the app and such as of yet. I will keep you posted.

 

[jsteach]

There are many time the service dept is the last to know of a recall/ software update/ news and the public seem to get it first. Don't worry it dosn't take but a few days for the dealership to get up to speed providing the manufacturer is on the ball and has the updates avaiable for download.

 

[syberghost]

Update: the DTCs were U0100 and U0293, so it was probably just some kind of wonkiness with one of the internal networks while they were rebooting the module. They reset and it didn't recur, so sybercar is back home healthy and happy, charging away in the garage.

And PaaK is still as flaky as ever. ¯\_(ツ)_/¯

 

[usmcsatcom]

I dropped mine off this morning and the update didn't work an neither does my car. So now they have to get with Ford engineering and I am in loaner.

They said the software didn't download directly into the vehicle correctly and that it is a problem that Ford had seen but was "uncommon". They are apparently sending some sort of side-loading software package. It is supposedly VIN specific. No ETA on it.

I got mine back. looks like they worked out whatever issue they had. No issues with lost settings.

I will give PAAK a couple days to see if it is improved.

 

[S.B.]

Thought I would make the good news 3 in a row. I was told on a voicemail that my car is working again, and that they were leaving it to charge overnight. Hopefully mine will be back in order today as well. I’ll try to get more information to share. Sounds like they may have figured it out so others can now get their updates done without this surprise hassle! ??

 

[Rob FFE]

Thought I would make the good news 3 in a row. I was told on a voicemail that my car is working again, and that they were leaving it to charge overnight. Hopefully mine will be back in order today as well. I’ll try to get more information to share. Sounds like they may have figured it out so others can now get their updates done without this surprise hassle! ??

Did the dealer imply that applying the update drained the battery?

 

[S.B.]

Did the dealer imply that applying the update drained the battery?

I don’t think that was it. My app still says 91% charge which was about what I had on there yesterday morning. It sounds like they just wanted to keep it to test drive it this morning. I just got a call so will go for it now. Below is what the voicemail said.
“Just wanted to let you know that so far we think we have your vehicle all fixed up but we are letting it charge overnight here and we would like to take it for a drive tomorrow to make sure everything on it stays good and safe so as soon as we get all that done for you in the morning I will give you a phone call and you can come on by and pick it up have a good night bye…”

 

[jdsimard2012]

I spoke to the dealer and it is an update that requires the car to be plugged into the computer. I'm dropping it off to the dealer in a week and getting a loaner. It needs to be on the computer for between 4 and 6 hours per the service manager.

 

[S.B.]

Yay!! Wasn’t as bad as I imagined it to be after all. My Mustang Mach E is running just as great as ever. PAAK may be better as well. I really didn’t have a problem until the last FordPass update, however, and that was just that I would have to pull out my phone to open the door from the app often. I just tested all my doors and I had to push the button 2-3 times here and there—but they open without having to fiddle with my phone now! Anyway below is the report. I was told that after the update, modules didn’t all communicate so he had to do more updates to the other modules to get everything working together again. Guess that happens. Bottom line is there is a quick fix, so hopefully no more worries for anyone else! Just have them do more updates. I actually have much more confidence in my dealership’s service department after this. ?

 

[CHeil402]

I also just got back from having this and one other unrelated update applied. I was there from about 10 am - 1:30 pm, so not bad since it was more than one thing getting programmed. Also, for what it's worth I had the previous SSM applied back in May but this was newer apparently and they did install something.

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