So all these errors popped up at once today

[Jako607]

I wouldn't count on better explanations. Software updates for vehicles have been common for decades. ?

I wouldn't count on better explanations. Software updates for vehicles have been common for decades. ?

Yes but when the whole car is basically software nowadays (especially EVs) the service reps should at least be able to explain at a basic level what was done. Back when cars where all mechanical, the service tech could explain everything they did to fix the car if you asked...but knowledge of how to fix, or what is done to fix, newer vehicle software is relegated to one or two engineers who often aren't even on site at the dealer. Dealers don't yet have enough reason or incentive to have on site expertise in these areas, so they should at least get an explanation from whoever did the updates so they can not only better understand it themselves, but convey that to customers who ask. Many EV owners are smart and tech savvy, and it's not acceptable to tell them "yeah they pushed some updates, I'm not sure what". Same reason so many people on this forum want to see release notes for OTA updates...we care about what was changed with the vehicle. I work in software and if we pushed a new version of our product without giving our customers a complete list of everything that we changed and/or is new, they wouldn't be our customers much longer.

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[Maquis]

I work in software and if we pushed a new version of our product without giving our customers a complete list of everything that we changed and/or is new, they wouldn't be our customers much longer.

That's true for business customers, not so much for retail. Go to the app store and look at the release notes for updates. 95% are some variation of "..bug fixes and performance improvements...."

 

[Jako607]

That's true for business customers, not so much for retail. Go to the app store and look at the release notes for updates. 95% are some variation of "..bug fixes and performance improvements...."

If I paid on avg $0 - $3 for the product I wouldn't expect more than that either. For $59,000 I'd like a bit more ?

 

[BMT1071]

Yes but when the whole car is basically software nowadays (especially EVs) the service reps should at least be able to explain at a basic level what was done. Back when cars where all mechanical, the service tech could explain everything they did to fix the car if you asked...but knowledge of how to fix, or what is done to fix, newer vehicle software is relegated to one or two engineers who often aren't even on site at the dealer. Dealers don't yet have enough reason or incentive to have on site expertise in these areas, so they should at least get an explanation from whoever did the updates so they can not only better understand it themselves, but convey that to customers who ask. Many EV owners are smart and tech savvy, and it's not acceptable to tell them "yeah they pushed some updates, I'm not sure what". Same reason so many people on this forum want to see release notes for OTA updates...we care about what was changed with the vehicle. I work in software and if we pushed a new version of our product without giving our customers a complete list of everything that we changed and/or is new, they wouldn't be our customers much longer.

The service tech likely could give you a more in depth explanation. The advisor, not so much.
I worked with an advisor that actually used to tell customers that crankshaft position sensors were a safety feature to shut the engine down in the event of a crash. I wish I were kidding.

 

[Maquis]

If I paid on avg $0 - $3 for the product I wouldn't expect more than that either. For $59,000 I'd like a bit more ?

My pool cost me more than that.

The last software release for it:
"New in this release:
- Usability improvements and bug fixes."

The vast majority of retail consumers simply will not make buying decisions based on software release notes content.

 

[Omar]

Yeap 12v is low happen to me when I was
test driving a demo that took home for the weekend.

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