"Starting Charger" looping start-stop charging issue

[psancla]

Hit me up if you get stuck!

I will let you know if the problem does not get fixed. Thanks.

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[luckie]

Doug, what charger do you have? It could be this: https://www.macheforum.com/site/threads/ford-really-needs-to-get-it-together.49718/#post-1020801

Hi Brian,

I here a Clipper Creek Charging Station / LCS-25, Level 2, hardwired, 20 amp, 4.8kW.

Thanks for the link to another situation of similar problems but do not have a Ford charger. Distinguishing between a hardware versus software issue has certainly been a goal. Most evidence points more towards software. But more trouble shooting is needed.

 

[BW-Korben]

Le pb c'est comment est prioriser le logiciel. Le quel est important l horaire de charge ou/et le niveau atteint à 80/100 ? Ou un autre ?
il faut mieux ne pas mettre de containte et le mettre sur la box ?

 

[luckie]

Le pb c'est comment est prioriser le logiciel. Le quel est important l horaire de charge ou/et le niveau atteint à 80/100 ? Ou un autre ?
il faut mieux ne pas mettre de containte et le mettre sur la box ?

---
The problem is how the software is prioritized. Which is more important: the charging schedule or the level reaching 80/100? Or something else? Would it be better to leave it unconstrained and put it on the box?

Right, if the software is the only issue, I can live without "preferred charging times" and just walk outside and plug the car into the charger before 11pm if I really want the less expensive electrical rate that begins at 11pm.

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Bon, si le problème ne vient que du logiciel, je peux me passer des « heures de charge préférées » et simplement sortir brancher la voiture à la borne avant 23h si je veux vraiment bénéficier du tarif d'électricité moins cher qui commence à 23h.

 

[luckie]

Le pb c'est comment est prioriser le logiciel. Le quel est important l horaire de charge ou/et le niveau atteint à 80/100 ? Ou un autre ?
il faut mieux ne pas mettre de containte et le mettre sur la box ?

I think the other more concerning problem which Phil & I have both experienced, is that charging stops prematurely long before you get close to your charge limit. If I plug my car in and go to sleep but it stops charging thirty minutes later. That is big problem.

L'autre problème, plus préoccupant, que Phil et moi avons constaté, c'est que la charge s'arrête prématurément, bien avant d'atteindre la limite. Par exemple, si je branche ma voiture et que je vais me coucher, et qu'elle s'arrête de charger trente minutes plus tard, c'est très problématique.

 

[psancla]

I think the other more concerning problem which Phil & I have both experienced, is that charging stops prematurely long before you get close to your charge limit. If I plug my car in and go to sleep but it stops charging thirty minutes later. That is big problem.

L'autre problème, plus préoccupant, que Phil et moi avons constaté, c'est que la charge s'arrête prématurément, bien avant d'atteindre la limite. Par exemple, si je branche ma voiture et que je vais me coucher, et qu'elle s'arrête de charger trente minutes plus tard, c'est très problématique.

Hi Doug, that is exactly the problem that I have had for the past few months. With or without preferred charge times the car starts charging when pluged in and then stops long before it reaches the target charge and the length of time on the charger is variable so I am never sure if I will have sufficient charge for the following morning. My car also does something unusal, when I check the app and discover that it has not charged I go to the car to restart the process and as soon as I approach the car it detects the key and then starts charging again.

In any event I have several months of emails on file with the Ford main dealer now covering all of the fail to charge instances and the car will be checked on the 11th to see if they can find the problem and fix it. In fairness to them they are an excellent dealer and apart from this problem the car is great so I am hoping we get back to the way it was before May of this year.

I will keep you posted.

phil

 

[luckie]

Hi Doug, that is exactly the problem that I have had for the past few months. With or without preferred charge times the car starts charging when pluged in and then stops long before it reaches the target charge and the length of time on the charger is variable so I am never sure if I will have sufficient charge for the following morning. My car also does something unusal, when I check the app and discover that it has not charged I go to the car to restart the process and as soon as I approach the car it detects the key and then starts charging again.

In any event I have several months of emails on file with the Ford main dealer now covering all of the fail to charge instances and the car will be checked on the 11th to see if they can find the problem and fix it. In fairness to them they are an excellent dealer and apart from this problem the car is great so I am hoping we get back to the way it was before May of this year.

I will keep you posted.

phil

Thanks for the update and the particularly unusual extra bit.

Wow, the car detects the key and then immediately resumes charging. Now that behavior in particular seems to really support that "this is a software problem."

 

[BW-Korben]

Merci pour cette mise à jour et pour ce petit plus particulièrement inhabituel.

Waouh, la voiture détecte la clé et reprend immédiatement la charge. Ce comportement précis semble confirmer qu'il s'agit bien d'un problème logiciel.
[/CITATION]

Ouai deactive ia Ford, comme ca ne marche pas encore ! Pur daube

 

[BW-Korben]

I think the other more concerning problem which Phil & I have both experienced, is that charging stops prematurely long before you get close to your charge limit. If I plug my car in and go to sleep but it stops charging thirty minutes later. That is big problem.

L'autre problème, plus préoccupant, que Phil et moi avons constaté, c'est que la charge s'arrête prématurément, bien avant d'atteindre la limite. Par exemple, si je branche ma voiture et que je vais me coucher, et qu'elle s'arrête de charger trente minutes plus tard, c'est très problématique.

Comment vous gerer l horaire si vous etres entre 2 fuseaux horaires ? En france pour basculer en heures creuse edf envoie une impulsion sur le reseau le disjoncteur reconnait la manip.

 

[luckie]

Comment vous gerer l horaire si vous etres entre 2 fuseaux horaires ? En france pour basculer en heures creuse edf envoie une impulsion sur le reseau le disjoncteur reconnait la manip.
---
How do you manage your schedule if you are between two time periods? In France, to switch to off-peak hours, EDF sends a pulse on the network; the circuit breaker recognizes the operation.

Where I live, off-peak hours start at 23:00 and end at 07:00. It's just based on the time of day, and the car's software is what controls when charging begins. I think this is common in many places in the US. Yet there are some more urban areas where a system like you describe is used.
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Là où j'habite, les heures creuses s'étendent de 23h à 7h. C'est simplement une question d'horaires, et c'est le logiciel de la voiture qui gère le début de la recharge. Je crois que c'est courant dans beaucoup d'endroits aux États-Unis. Cependant, dans certaines zones plus urbaines, on utilise un système comme celui que vous décrivez.

 

[luckie]

Hi Doug, that is exactly the problem that I have had for the past few months. With or without preferred charge times the car starts charging when pluged in and then stops long before it reaches the target charge and the length of time on the charger is variable so I am never sure if I will have sufficient charge for the following morning. My car also does something unusal, when I check the app and discover that it has not charged I go to the car to restart the process and as soon as I approach the car it detects the key and then starts charging again.

In any event I have several months of emails on file with the Ford main dealer now covering all of the fail to charge instances and the car will be checked on the 11th to see if they can find the problem and fix it. In fairness to them they are an excellent dealer and apart from this problem the car is great so I am hoping we get back to the way it was before May of this year.

I will keep you posted.

phil

Hi Phil,

The "sickness" is growing in my Mach-E just like yours. Last night could not charge it longer than 20 minutes and it would just stop. Thus for a planned trip today cannot get enough charge into it. All the same symptoms as you.

I will take mine into the Dealership on Monday Nov 17th. And of course I will let you know what the Service Center finds or suggests.

 

[psancla]

Hi Phil,

The "sickness" is growing in my Mach-E just like yours. Last night could not charge it longer than 20 minutes and it would just stop. Thus for a planned trip today cannot get enough charge into it. All the same symptoms as you.

I will take mine into the Dealership on Monday Nov 17th. And of course I will let you know what the Service Center finds or suggests.

Hi Doug,
my car was at the Dealership for two days this week and they did a comprehensive check which resulted in 5 software upgrades as well as fixing the door malfunction recall. They seem sure that the charging problem is now fixed and I will charge the car this weekend to confirm that it is now working properly.

I will update you tomorrow as I plan to charge the car this evening.

Phil

 

[psancla]

Hi Doug,
my car was at the Dealership for two days this week and they did a comprehensive check which resulted in 5 software upgrades as well as fixing the door malfunction recall. They seem sure that the charging problem is now fixed and I will charge the car this weekend to confirm that it is now working properly.

I will update you tomorrow as I plan to charge the car this evening.

Phil

Hi Doug,

happy to report that my MME is back to normal and charging perfectly according to the preferred charge settings after the service and software upgrades. The Ford service team did a great job and the car is back to its perfect self.

Hope you gets yours sorted soon.

 

[COACH CHRIS]

Hi Doug,

happy to report that my MME is back to normal and charging perfectly according to the preferred charge settings after the service and software upgrades. The Ford service team did a great job and the car is back to its perfect self.

Hope you gets yours sorted soon.

This is a fascinating thread because this has been happening with my Mach E as well for the past couple of weeks. A testament to how resourceful a forum like this can be.

Did the dealership charge you anything for the fix? What I’m finding more and more is that Ford refuses to support any sort of software issues without a heavy diagnostic fee and tons of time spent in the service center.

 

[psancla]

This is a fascinating thread because this has been happening with my Mach E as well for the past couple of weeks. A testament to how resourceful a forum like this can be.

Did the dealership charge you anything for the fix? What I’m finding more and more is that Ford refuses to support any sort of software issues without a heavy diagnostic fee and tons of time spent in the service center.

HI,

Absolutely no charge at all and the car was in the dealer for two days where they also fixed the recall issue with the door.
I understand that the charging problem is a software problem, i.e. a known problem that occurrs in certain configurations and has to be upgraded with a corrected version of the software code and I think that must be covered by FORD who have been excellent, even contacting me through the forum to assist with the dealer if necessary.

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