Still no "connected services" over a month issue, anyone have a solution?

[jdy2kgt]

I bought a 23 MME GT-PE on November 4. Since the day I purchased it when I go to connected services on the app, or computer the page starts to load and then errors out (see attached). Because of this I cannot setup plug and charge, use YouTube while charging, or even view the blue OVAL charge network. I've called ford multiple times, it's been escalated to a supervisor (@Ford Motor Company ) and still no resolution. Anyone know how I can fix this?

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[AliRafiee]

Works fine for me. Maybe clear your cookies?

 

[RickMachE]

If this is a used vehicle, did you do a master reset?

 

[jdy2kgt]

Works fine for me. Maybe clear your cookies?

I just don't see how it could be my cookies when it's happening on two different phones, a laptop and the car itself. For example - when I am in the car and go to Alexa on the car it won't stream music and says I need to "activate the connected service plan" in my ford account. But yet Ford has told me it is activate and when I'm on the highway the bluecruise kicks on without any issue.

 

[jdy2kgt]

If this is a used vehicle, did you do a master reset?

The dealership told me they had "cleared" the previous owner but I'm up for anything at this point. How do I do a master reset?

 

[RickMachE]

Settings, General, ...

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