bpbailey
Well-Known Member
- First Name
- BYRON
- Joined
- Sep 29, 2021
- Threads
- 3
- Messages
- 74
- Reaction score
- 131
- Location
- Kauai, HI
- Vehicles
- '22 MME Select
- Thread starter
- #1
Somehow, I naively believed I was immune, but my 2022 Select got "the bug" this past weekend. After a routine trip from San Diego to Phoenix (with two DC charges to 80% each in between), I stopped at my Phoenix hotel to check in. After checking in, I went back out to my MME, pressed the start button, and got the dreaded "Stop Safely Now" message. Late on a Sunday evening, my car was a brick. Fortunately, I discovered that I was only 0.7 miles from Bell Ford in Phoenix. Early the next morning, I called the Bell Ford service department and told them what I believed was probably the problem (HVBJB). They advised me to contact Ford for emergency towing. One hour later, a tow truck showed up to the hotel. Prior to the tow truck's arrival, I knew I had to figure out how to get my car into neutral so that I could back out of my parking spot and get the car in proper placement to safely winch it onto the tow truck. YouTube (to the rescue) showed me how to press start, simultaneously push the brake and accelerator pedals, and shift the car into neutral (which is something that I had to explain to the Bell Ford service department since they were unaware of how to do this). By 9AM, my car had been unloaded at Bell Ford and I had a free loaner vehicle.
By early Monday afternoon, the Bell Ford service advisor confirmed that my HVBJB suspicion was correct. Additionally, I was advised that my 12V battery was drained to 9V and needed to be replaced. I was planning on replacing the 12V battery in April anyways (at 36 months), so this diagnosis was not a surprise and was acceptable. What was a surprise was that Bell Ford had a new HVBJB in stock and could start the replacement immediately. At 8AM the following morning (Tuesday), I was advised that the repairs to my MME (HVBJB and 12V battery replacements) were complete and my vehicle was ready for pick up! After all of the HVBJB horror stories that I had read, I was beyond amazed and how quickly and pain-free this process had been completed. The Bell Ford service advisor told me that the repair technician had stayed late on Monday night to complete all of the work.
If this had to happen (HVBJB failure), I could not have been in a more fortunate geographical situation, and I can't imagine how any Ford dealer could have handled the situation any better. Kudos to Bell Ford in Phoenix!
By early Monday afternoon, the Bell Ford service advisor confirmed that my HVBJB suspicion was correct. Additionally, I was advised that my 12V battery was drained to 9V and needed to be replaced. I was planning on replacing the 12V battery in April anyways (at 36 months), so this diagnosis was not a surprise and was acceptable. What was a surprise was that Bell Ford had a new HVBJB in stock and could start the replacement immediately. At 8AM the following morning (Tuesday), I was advised that the repairs to my MME (HVBJB and 12V battery replacements) were complete and my vehicle was ready for pick up! After all of the HVBJB horror stories that I had read, I was beyond amazed and how quickly and pain-free this process had been completed. The Bell Ford service advisor told me that the repair technician had stayed late on Monday night to complete all of the work.
If this had to happen (HVBJB failure), I could not have been in a more fortunate geographical situation, and I can't imagine how any Ford dealer could have handled the situation any better. Kudos to Bell Ford in Phoenix!
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