The "problem" with EVs ...is the DEALERS

[awp0]

The model *is* the problem. I order a car "from ford" but the pre-order is not with ford even though it's on the ford website - it's with the dealer. The dealer, then, didn't exactly know about the preorder, gave me some misinformation, I eventually had to track down the truth.

But without dealers in the middle of your order, how would you ever know that you needed the $199 nitrogen in your tires that's helpfully preinstalled without even asking?!

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[azerik]

But without dealers in the middle of your order, how would you ever know that you needed the $199 nitrogen in your tires that's helpfully preinstalled without even asking?!

$199 is a bargin. Down here Nitrogen is sometimes as high as $499!

 

[bbulkow]

Why is consistency a requirement for the car buying experience?

I went through the Gen 6 Bronco buying process of events: Reservation; Order; Dealer allocation rules change; MIC top 2.0 delay; Re-order; Chip delay w/ Dirt Mountain storage; and Shipping resource delay. 23 months in total.

I didn't need therapy; I have no resultant PTSD. Lol.

If becoming educated about the options is part of the experience, it matters a heck of a lot. More importantly, the education source should be consistently correct . If the source is consistently incorrect, word would be out and no one would believe them.

Consistency is only required to believe information. If sometimes I get truth, and sometimes I get lies, I'm best off not even talking to that source. If I'm going to double check with another source, and believe that other source, I should skip the unreliable source entirely.

People often, here, it seems, say "I talked to the dealer and..." That's foolish, to talk to them, given the high chance they will either be malicious or incompetent.

In terms of walking into a storefront and buying a thing, I agree! I don't care about consistency, get me in and out with a transaction.

 

[BMT1071]

Well now I (not sure how to emphasize that more like Mr ALL CAPS) can say that I have direct personal experience buying a Mach E in the current climate. Picked up a brand new 23 GTPE for my wife this evening. Great dealership experience. The new sticker price with a $3k rebate and 0% for 72 months financing made it an easy decision. Almost bought one for myself too but they wouldn't give me enough for my car. Maybe they'll reconsider and I'll send up with it eventually. ?

 

[ChehRob]

Ford provides poor training to dealership's employees. That is the easiest interpretation of my experience. The EV technicians at dealerships do not seem to have a number that they can call and ask questions so that they can provide answers.

 

[BMT1071]

Ford provides poor training to dealership's employees. That is the easiest interpretation of my experience. The EV technicians at dealerships do not seem to have a number that they can call and ask questions so that they can provide answers.

I would say it is more likely that the dealership employees just don't care. I have never been to Ford training, but I have attended hundreds of hours of GM factory training and they always made sure we had all the information we needed to repair the vehicles.

 

[ChehRob]

My perception is that the techie at my dealership really does care, and really tries. Given the complications of mastering the Mach-E I am thinking those techies may need a monthly all-day seminar, taking customer questions, clarifying OTAs (and correcting mishaps from the same), and etc. So they would come back from that seminar with answers to the current list of customer problems.

The dealership has scheduled an evening session for all Mach-E buyers, which I shall attend - and working at a list of questions.

 

[bbulkow]

Ford provides poor training to dealership's employees. That is the easiest interpretation of my experience. The EV technicians at dealerships do not seem to have a number that they can call and ask questions so that they can provide answers.

My experience of dealers is one never talks to the EV Tech. There's a "service consultant" as a buffer. I understand this because the tech's time is valuable. I don't expect the service tech to know much, but the one I have is starting to get more educated.

My experience with sales people is they are taught to close a sale, not to know things. They even "bend the truth" or explicitly lie to close sales. Only with a long term relationship with an individual sales person is there any hope of there being a financial incentive for them to reliably tell the truth.

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