I looked up your phone. You have Bluetooth 4.1 (so not up to spec). But also your phone was launched in June 2015 ... so it's nearly 6 years old. To use Phone-as-a-Key you're going to need a newer phone.
I think you found the wrong phone?
I don't think bluetooth is the problem.... all the BT functionality works just fine; all except PaaK.
Just tell them you bought it from Ford.
well.... I think they are objecting because they KNOW I didn't buy it from them. Even though it looks exactly the same.... I am likely going to have to make the drive to the next closest Dealership which is about an hour away.
That's pretty ridiculous of them. They can look at the Ford part number on it and see that it's an OEM part, regardless of where you bought it. It's not like they could sell you one even if you wanted to get it from them since they're out of stock. I guess your best bet will be to go to the next closest Ford dealer. At least it will give you an excuse to go for a drive in the MME.
First off... it's clearly not a 3rd party key. And second off, even if it was, how does that violate the warranty? I would be pretty insistent that they be able to explicitly show me where it says that in the warranty... unless you wanted an excuse to take an hour drive in your MME.
It's gotten to the point where it really pisses me off.... probably 5 or 10 hours I've spent (wasted) on non-functional PaaK, $99 to buy a Fob, and probably another $100 to program it on top of a 2 hour trip plus waiting for programming .... all because I can't set the Backup StartCode since PaaK doen't support my phone.
I just got back from my dealer having my two new FOBs programmed. I told them I'd been checking their stock everyday for the past month (which is true) and finally found a dealer on the Internet that had them in stock and managed to get them ... but I just needed to get them programmed.
Could you borrow somebody else's phone just long enough to setup PaaK and set a backup start code? I assume you could uninstall the FordPass app from that phone afterwards.
Did you buy your Mach E from them? If you did, I would think they'd bend over backward to please a good customer. They are just mad because you purchased from somebody else and they want to stick it to you. The warranty thing is ridiculous.
The warranty claim is ludicrous. It's not a 3rd party key, it's made by Ford.
I bought my spares from CarAndTruckRemotes.com.
Hopefully, you have not yet received the post-purchase survey so you can let them know what you think about their harsh (and incorrect) position.
