Ford Motor Company Introduction ?

[timbop]

it’s not always America first……..

Nobody is saying it is. Ford US is a different company than Ford in your country. The people at Ford US can't help you because they don't have the information you want, nor do they know how to help you with your specific issues.

It's not about being arrogant americans, it's about which company's marketing team signed up on this forum.

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[AlexE1971]

Netherlands second?

That Will do….

 

[Simosi]

At this time our team is currently supporting US-based customers. However, here is a link for the various points of contact for our global Ford family members. Thank you for your support and we look forward to hearing from you! https://corporate.ford.com/operations/locations/global-links.html

Wow, this is a really bad response. As most of us have already tried to contact Ford (and their dealerships) but get this same level of "don't ask me, try someone else" response. The MME should be the car that saves Ford in the European market. (Sorry, the F150 is cool, but not for Europe.) The lack of communication and transparancy has now alienated a lot of us from ever chosing a Ford again.

 

[JochemvRaak]

Nobody is saying it is. Ford US is a different company than Ford in your country. The people at Ford US can't help you because they don't have the information you want, nor do they know how to help you with your specific issues.

It's not about being arrogant americans, it's about which company's marketing team signed up on this forum.

Totally agree with you on that, but any form of basic communication from the European Marketing Team (who for sure talk to US MArCom) would be nice....

 

[AlexE1971]

Nobody is saying it is. Ford US is a different company than Ford in your country. The people at Ford US can't help you because they don't have the information you want, nor do they know how to help you with your specific issues.

It's not about being arrogant americans, it's about which company's marketing team signed up on this forum.

Ford US is the head company. If a country make a terrible mess then Ford US must do something about it. Its overall their brand who are now in not good publicity!!

 

[Simosi]

Ford US is the head company. If a country make a terrible mess then Ford US must do something about it. Its overall brand who are now in not good publicity!!

They are identifying themselves as Ford Motor Company not Ford United States.

 

[timbop]

Wow, this is a really bad response. As most of us have already tried to contact Ford (and their dealerships) but get this same level of "don't ask me, try someone else" response. The MME should be the car that saves Ford in the European market. (Sorry, the F150 is cool, but not for Europe.) The lack of communication and transparancy has now alienated a lot of us from ever chosing a Ford again.

Totally agree with you on that, but any form of basic communication from the European Marketing Team (who for sure talk to US MArCom) would be nice....

Ford US is the head company. If a country make a terrible mess then Ford US must do something about it. Its overall their brand who are now in not good publicity!!

Trust me, we have ALL been frustrated with Ford's horrible communication to date. It is not just Europe - if you've been on this forum any length of time ALL of us here have been complaining about poor communication since November 2019. US Marketing finally got the idea to register on this forum YESTERDAY to try to help people directly instead of the haphazard way things have been going.

here is a link for the various points of contact for our global Ford family members. Thank you for your support and we look forward to hearing from you! https://corporate.ford.com/operations/locations/global-links.html

 

[AlexE1971]

They are identifying themselves as Ford Motor Company not Ford United States.

Ok, so they can response

 

[timbop]

They are identifying themselves as Ford Motor Company not Ford United States.

Ok, so they can response

In the initial introduction they didn't identify themselves as being the US marcom team. They corrected that oversight in the full post I previously partially quoted:

At this time our team is currently supporting US-based customers. However, here is a link for the various points of contact for our global Ford family members. Thank you for your support and we look forward to hearing from you! https://corporate.ford.com/operations/locations/global-links.html

 

[JBA]

In the initial introduction they didn't identify themselves as being the US marcom team. They corrected that oversight in the full post I previously partially quoted:

True, but they should also change the topic from "Ford Motor Company Introduction" into "Ford Motor Company USA only Introduction" too and simultaniously pick up the phone and call Ford Motor Company EU and tell them to stop hiding and show some commitment to us EU paying customers too.

 

[Andeh]

60% of initial Mach-E production was allocated for Europe, this website is the largest community worldwide for Mach-E customers, hence why I asked.

I knew full well when I asked it would be Ford US, but as a global company based out of America, they really need to feedback to HQ that Ford Europe is not up to scratch with this product launch. If the US customer service team can interact here, I want the same from the UK and European teams.

 

[makooy]

Nobody is saying it is. Ford US is a different company than Ford in your country. The people at Ford US can't help you because they don't have the information you want, nor do they know how to help you with your specific issues.

It's not about being arrogant americans, it's about which company's marketing team signed up on this forum.

Nah not completely.

The issues we have here are all software related. software is made by.. right.. Ford USA / Global.
Ford Europe / Netherlands don't even look at the content of the complains and just send a default reply back.
If you call them you don't any service, still waiting for a reply on my email send 7 months ago.
Oh and wait, Ford Europe should called me back 4 months ago.. right.. you guess, never happend.

The car is that amazing (always wanted a Mustang) for else i would've cancelled long time ago. FFS this is.

 

[ARK]

At least as far as bug reports go, even with only American members being able to report problems, it will benefit everyone if it helps Ford see and roll out fixes sooner for all Mach-Es no matter which continent they are on.

Doesn't do much if the question is about communications though.

 

[EELinneman]

Nah not completely.

The issues we have here are all software related. software is made by.. right.. Ford USA / Global.
Ford Europe / Netherlands don't even look at the content of the complains and just send a default reply back.
If you call them you don't any service, still waiting for a reply on my email send 7 months ago.
Oh and wait, Ford Europe should called me back 4 months ago.. right.. you guess, never happend.

The car is that amazing (always wanted a Mustang) for else i would've cancelled long time ago. FFS this is.

I'm not sure that Ford makes the software. At least not completely. I know that Naveteq, which is now Nokia, produces the mapping software and data for a lot of vendors. Ford may have partners who focus on automotive software or vendors who have software solutions for integration such as Android integration.

It's more like Ford is the general contractor and subs do the plumbing, the drywall, etc. Ford owns the net result but hires talent to deliver specific components. Just a guess on my part. I know they don't manufacture bolts, they buy these and put them together.

 

[Brian707]

Hi Brian,
That is definitely not the experience we want for our customers. Would you mind sending us a PM and sharing the name(s) of the dealership(s)? We’d like to take a deeper look into this.

Thank you very much. I have sent you the lists of my experiences with dealers. Hoping others will too. Many of us are late to the party and don't mind the waiting for the Mach E but when dealerships get cancelations or stock of the car they shouldn't be looking to gouge people, but instead look to put as many Mach E on the road as possible to people who love this car.

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