Charging Failures and out of ideas

[curdlehurdle]

I'm at the end of my options on troubleshooting and thought I'd look here for some advice. Here's the breakdown:

1. Had reputable electrician install the 240V electric panel and the ClipperCreek charging station.
2. Local electric company connected to the box from the transformer nearby. Power was confirmed
3. When connecting the charger to the car the LED panel is solid blue, but the car reports not charging
4. Verified no scheduled charging is programmed (Set to charge when plugged in)
5. Left ClipperCreek plugged in overnight and found red fault on car next morning
6. Car will take a charge with 120V connection with included portable charger
7. Car charges at all other Level 2 charging stations (including a couple that had the same ClipperCreek charger)
8. Other cars (Tesla, Chevy Bolt) charged fine with installed charger (however, Tesla reported the charge was 234 not 240)
9. Electrician ordered new charger and installed with the same result.
10. Electrician changed wiring to have 240V outlet. Attempt to use portable with outlet had the same result (solid blue LED)
11. Local electric company came out to test load and passed
12. Contacted dealer and was told they were booked for the next 6 weeks and wouldn't offer support

I'd like to review the charger logs in the car to help the electricians.

Running theories:

• The transformer is overloaded and can't send required level of amperage for the car to charge (based on the Tesla reporting 234).
• The car location setting has a bug that expects the 120V charge (that was how I was charging while waiting for the installation). However, I have deleted all locations in the app and tried to setup new.

Anyone here have any troubleshooting ideas for me to try?

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[generaltso]

Sounds like you probably need this TSB applied. If your dealer can't fit you in for 6 weeks, see if you can find a different dealer that can get you in sooner.

https://www.macheforum.com/site/threads/tsb-21-2123-level-2-charger-inoperative.5633/

 

[murphy62]

The voltage reported by a Tesla will drop as the current increases because of voltage drop in the house wiring and the power company feed from the pole.
That does not indicate a problem unless the drop is severe. My Tesla will report a drop from 242 to 234 when the car is pulling 80 amps. Extensive measurements have proved that the drop is in the overhead line from the power company pole to the house.
The wire in the house is 2 gauge and has at most a 1 volt drop.

 

[shutterbug]

Contacted dealer and was told they were booked for the next 6 weeks and wouldn't offer support

Get on the horn and find the dealer who actually wants your business. Since you're in a Big city there must be more than one Ford dealers.

Also have you tried to charge at L2 charger outside of your home?

 

[curdlehurdle]

Get on the horn and find the dealer who actually wants your business. Since you're in a Big city there must be more than one Ford dealers.

Also have you tried to charge at L2 charger outside of your home?

Yes, I tried and it worked at several different L2 locations.

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